Below is a copy of my latest email to Winnebago. I bought a brand new bus that had manufacturing defects which led to severe water damage.
We have decided the situation with this motorhome is beyond unacceptable. This is more than warranty work. It's not like this is our camper that we have been...read more
Below is a copy of my latest email to Winnebago. I bought a brand new bus that had manufacturing defects which led to severe water damage.
We have decided the situation with this motorhome is beyond unacceptable. This is more than warranty work. It's not like this is our camper that we have been using and something went wrong. It is brand new. I have never used it. We purchased it new on April 24th knowing that there was a minor repair that we were told would be completed in less than a week. Here we are almost a month later and nobody even knows what's going on. These are the facts though. The whole passenger side front end of the bus is water damaged to the point that all the Luan is rotten. With mold and mushrooms growing out of the wall. The seals on the roof were not installed / applied correctly by Winnebago during manufacturing. The joint where the roof meets the sidewall in the area of the leak was not properly mated and sealed. These manufacturing defects caused serious water damage. I also picked up high moisture levels on all the walls by both slide outs. I'm waiting for general RV to peel that wall paper back to confirm water damage there too. There was no putty tape or silicone sealant on any of those joints so I expect the moisture reading to be correct and all that paneling to be water damaged also. I sealed them to mitigate further damage, but I suspect the damage has been done already. The coach is so waterlogged that I found mold and even mushrooms growing on the wall. I have photos of this disgusting problem. I'd like you to know that I'm not some wealthy person that can just blow this off. This purchase is a huge financial burden and was purchased as a living situation. I just retired after 24 years in the military and this was the next chapter in life. It has turned into a disaster. This is a brand new coach. I have never used it. It is rotten from water damage caused by manufacturing defects and lack of quality control. I paid for a brand-new coach, not this rotten POS. We want Winnebago to either, buy this bus back, replace it with a new undamaged unit like we paid for, or arrange for General RV to take this bus back and get us our old RV back and somehow fix the financial parts of this. Also, I would be surprised if nobody at General RV knew about this. I need to know right now if Winnebago is going to work with me or against me to get this resolved. I'm not okay with driving this 1600 miles back to the factory then waiting weeks or months for repairs then driving 1600 miles back. I bought a brand new camper. haven't used it, and this isn't a new camper issue or resolution.
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