My husband and I purchased a brand new Thor Windsport Class A coach from Camping World-Harrisburg(CW) in the Spring of 2018. The day we took delivery of the coach we walked through the camper, at CW's request, and created an initial list of "issues" that were defects from manufacturer delivery. We ...
My husband and I purchased a brand new Thor Windsport Class A coach from Camping World-Harrisburg(CW) in the Spring of 2018. The day we took delivery of the coach we walked through the camper, at CW's request, and created an initial list of "issues" that were defects from manufacturer delivery. We were told that the items noted at delivery, and any additional items we noticed that needed repair once we got out using it, would all be addressed at a 90-day post purchase repair. Unfortunately, 90-days from purchase was prime camping season, so we made an agreement with CW, the day we picked up the coach, to bring the coach back in for the 90-day repairs after the initial 90-day period so as not to be without the camper during our only months-long camping season.
During our first couple of trips with the coach we made note of some things that were not performing up to the standards of a brand new coach and added them to the initial list.
In Nov 2018, we brought the coach in to CW for the list of repairs we needed performed. CW had our coach from November 2018 to April 2019 and all of the repairs were NOT finished. CW said the reason was push-back from Thor on approvals, inadequate job time allowed, or just flat out lack of response from Thor Motor Coach for the warranty items.
As the months dragged on, and work wasn’t being completed, we gave CW a firm date we needed to pick up the coach because our 2019 camping season was beginning. We purchased the camper to USE not to leave sitting in a repair shop for months upon months.
FIVE months after giving our coach to CW for repairs, we were told that a number of the repairs had not been completed and that we would have to bring the coach back in again. We expressed our complete disappointment and total dissatisfaction at the work not being completed.
At the end of May 2019 we received a call from Thor requesting we bring the coach back in to CW for outstanding repairs. I reminded Thor that CW had my coach for FIVE months and that Thor was asking to take my camper, again, at the height of camping season! I brought up the remaining list of repairs. The Thor Cust Svc rep told me to send over an email with the list. Upon receipt of the list, Thor denied most of the outstanding repairs including some that had previously been approved but not completed by CW!!!
I’ve been sending email back and forth ever since and getting no where. Thor and Camping World have NOT completed the initial list we were told would be corrected at the time of purchase a year ago. The list of items that need repair are NOT customer maintenance issues. They are direct from manufacturer defects! At this point, I can not even trade in my coach for top dollar because of the items that need repair so I’m totally at a loss here.
After having all of the trouble we’ve had, I only correspond with Thor and CW via email so they cannot say “we did or didn’t say…” or “that’s not what we agreed to…”. Unfortunately, emails go unanswered for days. They ignore my request to speak to a Manager, they ignore my request to specifically address the list of repairs that are clearly mistakes or defects from manufacturer. They have wasted months and months of our time and at the end of the day the coach hasn't been repaired. We now have a 1-year old coach with issues from delivery that we've been trying to have fixed for over a year! In the meantime of the initial list we've been fighting to have repaired, there is now an additional list of new issues that need repair. That request is also being ignored.
I’ve written a complaint with the BBB and PA Attorney General’s office. We will never buy another camper from CW or Thor. Buyer beware!