Thor Motor Coach SANCTUARY 19P 4X4 reviews

My wife and I decided to downsize from our 30ft Toyhauler and RAM2500 truck to a Mercedes Camper Van. Availability was extremely limited toward the end of summer 2021 and we only had a single option which was the Thor Motor Coach Sanctuary. I am extremely disappointed in the quality of the Thor Coach. After almost a year I have fixed almost everything on this van. I'll try to capture all of our issues: First day we used the van all the batteries died which cut our trip short by 2 days. From there I have spent countless hours trouble shooting the charging system along with having it in the shop for services which everyone told me it is operating correctly. After my own troubleshooting the wire from the solar charge controller to the batteries was disconnected. The secondary alternator has never worked from day one which also charges the batteries when driving. Thor has sent me the incorrect replacement and still waiting for the correct replacement. The water has leaked from the outlet at the back of the van which I had to cut that completely out. The toilet leaked pee everywhere and ultimately had to be replaced. The coach is not stable at high speeds unless you upgrade the suspension along with 10ply tires which was an additional $8,000-$9,000. This is a must! Our cabinet drawers constantly fly open and I had to purchase stronger magnetic mounts to keep them closed. The overhead cabinet doors have fallen off and had to be remounted several times. The Propane Gas sensor has never worked(haven't been able to troubleshoot that yet). The Winegaurd System has also never worked, I spent hours trying to connect to the internet along with support from Winegaurd. Finally gave up and use my own phone plus a Weeboost Antenna. The back bed is so uncomfortable which caused us to purchase a 3" foam topper which helped a lot. Show less

This has been a terrible experience. I wish i had listened to other reviews. Thor and General RV are terrible to work with. Van is missing screens, speakers, sewer hose. Fan is broken, drawers broken connect to hose broken. THOR continues to put off helping - the van is only 5 weeks old. Terrible customer support. I cannot wait to get rid of - waiting for FORD to start selling again. I strongly urge people do NOT buy! THOR is NOT going to give you what You PAID for Show less