Thor Motor Coach Citation Sprinter 24SR 24SR reviews

Love the mileage and the comfortable ride! Interior is attractive and conveniently arranged. Great storage inside and out--even can stow my mobility scooter (in four parts) in the outside bays and still have room for folding chairs, a table, a rug, and tools! The only downside for us is that the step to the bedroom and the step to get into bed have become difficult to negotiate as my handicap has gotten worse. Have had it for four years and have had no problems other than the steps, which wouldn't bother someone who doesn't have mobilty issues--no need for repairs or contact with factory support. Show less

Very nice wonderful ride and handling. Fuel mileage is 17 to 24 has diesel engine.The inside is well designed.The only con is the shower is small.This has generator which is nice if you are not near electric. Show less

Second review now that we have used more. Everything is working great and construction is very good. Factory help is 100%. Wanted to do a few thinks to fit our needs. They were very helpful. Have no idea why people complain so much on factory help but I guess you can't make everyone happy. Show less

Purchased our 2015 in 2019. Construction appears to be very good and have had only 1 problem. Batteries would not hold charge. Then realize they were 6 years old. Sold our travel trailor wife did not want to drive it. She loves this Thor Siesta 24sr. Drives and handles like a car. Show less

WE LOVE THE MERCEDES CHASSIS BUT THE THOR IS VERY POOR QUALITY. THE FIRST DAY WE HAD IT THE STEP WOULD NOT OPERATE, THEY REPLACED IT BUT STILL DOES NOT OPERATE PROPERLY. THE COUCH DRAWER WILL NOT STAY CLOSED. THE SLID E OUTS CAME APART EXTERIOR. MY HUSBAND HAD TO REBUILD. IT HAD A LEAK UNDER THE KITCHEN SINK BECAUSE THE FITTINGS WERE NOT TIGHT. HAD TO REPLACE ALL THE LATCHES ON THE DRAWER BECAUSE THEY BROKE. THE BATHROOM SINK IS RUSTING. THE BIG PROBLEM IS THE SEATS AND COUCH ARE PEALING AND THE FACTORY KNOWS THEY HAVE A PROBLEM BUT WILL NOT HELP. I WILL NEVER BUY ANOTHER THOR. CUSTOMER SERVICE THEY DO NOT HAVE. BY THE WAY THIS COACH IS GARAGE KEEP AND HAS ONLY 3900 MILES. IT HAD 1500 WHEN WE BOUGHT IT NEW. Show less

This RV was built on a Thermolux Floor System. The floor is very spongy when you walk on it. The workmanship is of poor quality. Wires exposed under cabinets and cabinet doors always needed adjustments Warranty issues were not well addressed. Built on the Mercedes- Benz platform. Great to drive and excellent MPG. Show less

I bought this Siesta 2014 used with 6600 mi. from a Thor dealer in Texas. When we brought it home to California, we thought the floor was very spongy. I took it back to the dealer in Texas to look & take pictures of the floor because Thor would not honor the 2nd owners. This RV was only a year old when I bought it. I was told by Thor that this floor was designed to flex. I lived with this flaw of a design until I recently traded it for a different manufacturer. Little did I know that I lost $ 7000 in trade value because of the floor being spongy. The dealer said that they could not sale the trade-in without it being fixed. They were also a Reputable Certified Thor Dealer. If anyone has a 2014 or later model with this floor issue, I would address it toThor. For a manufacturer who does not stand behind its product should not be in business. Buyer or sellers beware. Your floor should last more than a year. Thor customer service did not strive to investigate the issue but only made excuses. Sad testimony for them. Only good things to say for the Mercedes-Benz engine & chassis. Great mileage, easy to drive, and no problems going up steep grades. Excellent on Mercedes performance. Show less

After purchase, I had quite a punch list of things that needed to be fixed - little stuff, mostly - detector failed, backsplash fell off, faucet leaked, door insert and weatherstripping crooked leaving gap, Shore cord started to come apart. No problem with service or warranty coverage and it was fine afterwards. There were some quality issues like overcuts and why was the door crooked leaving quite a gap and the power cord started to come apart? Compared to other RVs I have had, this was poor quality control. But once those things were fixed, I had no other problems for 2 years including quite a few miles and enjoyed the vehicle. Sprinter drove well but I traded because of high maintenance costs with the diesel. I probably would not buy Thor again just because of all the things that needed fixing out of the gate. Show less

Great floorplan, quality OEM components such as fridge, sinks etc, built on the exceptional Mercedes 3500 chassis. Highway driving 62 MPH steady speed at an honest 18.7 MPG. City driving lost of stop/go 14.2 MPG. Way better than expected. Drives and rides really nice. House workmanship very poor overall. Aesthetic quality was good, that sells them. Wiring is beyond bad, its simply unsafe. Several plumbing errors. House serviceability could be better considering the poor electrical and plumbing work. If Thor executive management stepped up to quality the way they do bonuses this would be a 5 star product. Show less

After 10 MH this is my worst it leaks, trouble with toilet, drain valve leaked ( they left drill hole pieces in tank ) door step cover blew off, hot water only works on electric, drawer under sofa flies open, no hangers for towels, SS sink has warped, awning screeches, must reset house door frequently.tv's are stationary, warranty help is non existent, Really sad they can sell this quality at such a high price. Show less