Thor Motor Coach COMPASS AWD 23TW reviews

Just purchased my 7th Motorhome. Asked the dealer to inspect thoroughly because I had traded in another . Basically fell apart as soon as I'm out the door. Called the factory, no response, nor with the dealer. Bathroom door won't shut, towel rack fell off the wall, closet shelf fell apart, tile floor peeling up, electric panel is installed askewed, table top wont stay fixed, extreme wind noise through side door, celing fan rattles and is installed improperly, bath door trim split, cabinet door cracked and misaligned, hooks holding bed up fell apart and allowed bed to hit wall, and the heater does not work....but it looks good from the outside [except where the paint job isn't complete.] Show less

Bought this unit in June new. Nice layout, driving is excellent on the transit side, however, on the Thor side, the quality is bad. I have owned 15 or more units in the past and i would have to say Thor (this unit) is the worst. I could list all the problems with it, however i would get writers cramps. I have fixed all of it myself. The dealer that was supposed to have it ready for me must of fell asleep on the job. THOR! DO YOU THINK YOU COULD HAVE PUT A FRIDGE IN THIS UNIT WITH WITH A LIGHT? I have replaced every cuboard door, fixed water lines, glued and screwed fallen cuboards, I think i have a good unit now, but i would not recommend anyone to buy this unit unless you get a large discount. I paid 160 000 can. for it and its not worth 100k. Recommend Thor hire a new quality manager. Show less

This 2021 coach was built on a 2020 Ford Transit chassis. I understand it was built during "Covid"; however the lack of quality control was more than excessive. Everything creaked, rattled, and groaned. Lots of wiring left loose, improper fasteners, poor fit and finish, lots of screws force threaded, drawer latches improperly installed, couldn't fill the water tank, I could go on and on. Resulting from frustration, I wrote a letter to the CEO, I was contacted by someone in customer service, and it was arranged to fix the water fill issue, replace some defective caulking, and attempted to quiet the slide drive mechanism from rattling down the road. I went through everything in the coach myself, replaced most latches, an re-engineered the entire skylight assembly , now the coach goes down the road quietly. As for the chassis, I had the entire driveline replaced, and it still vibrated, and then removed and replaced again after a driveline balance. I installed fender liners with dyna mat sound proofing, and the road noise is lessened. I think Thor and Ford can make good products, but this was not one of them! Show less

The dealer I bought it from did not do a PDI or even clean the unit. Had a 12 minute walk through Took it to the dealer to have warranty work done ie: satellite doesn't work, bolt coming up through the floor, dent in frame by windshield and just found out the 4 pin flat towing connector does not have power to the right tail light. When I took it to the dealer, which is 140 miles from home they kept it for six hours and said yes I need all those things but did nothing to fix any of the problems. Contacted Thor and they said take it to another dealer to check to see, what had already been confirmed to be a bad antenna by both a ford dealership and the rv dealer I bought the unit from, if the antenna is bad. Called other dealers and because I did not buy it from them they won't service it. I was told by many not to buy a Thor product and I should have listened to them. Show less

I lived in this unit for 3 months while we traveled and visited family. The Ford element of this model is, by far and hands down, the best experience I could have had. It handled like a dream in rain, ice and snow. The motor is amazing. The dependability of the unit totally surprised me. It is an amazing vehicle. We loved it. The only area of critique is the way they build them inside to save weight. It makes for a little flimsier experience. You need to be careful. It does start to get small, but you find your rhythm AND it isn't a Class B which is twice the price and even smaller. This unit parks almost anywhere. I had a spare tire mount and bike rack on the back. I would pull into a Pilot, etc. and find a spot with grass on the drivers side and room to back over in the rear and put out the slide. Slept well and was comfortable. A little overkill on the TVs but we used the sleeper one with a Roku stick. Worked beautifully. Overall, this unit comes highly recommended. I am very pleased with our choice and now that we are selling, am sad to see it go. Show less

Bought new 6/4/21. Delivered with broken BMPRO (control center) mount, skylight box not attached at factory, and the overhead center console dropped out of the ceiling while driving home to Colorado. Almost had an accident when that one happened. Coach door does not lock, as it was warped at delivery. High Pointe stove rattled so loud I thought it would break, delivered with two out of four pads missing. The top of the stove is not installed square, so the glass vibrates when on the highway. Sirius XM radio has an Antenna Fault and does not work. No one is accepting accountability for this one. I think the antenna was simply not connected at the build, or broken during assembly, but have no idea and no one is helping. This week I removed all of the drawers and found most of the glides installed with a single 3/8" screw and the catch installed on broken 1"X1" blocks that were stapled in and not glued. I had to repair all of them. Sawdust keeps appearing mysteriously on the bathroom floor and in the corner of the bedroom. I have only had contact with Thor on these issues twice, as they are extremely hard to get on the phone. One representative (Terry) was very attentive, but unable to do anything for me except ship a new BMPro mounting bracket directly to me (I got it). The other representative gave me phone numbers of Thor dealers to call and try to arrange a warranty service. No way in this market. Luckily, I have a dealer in Grand Junction that has been trying to help. They have been great. The selling center has not helped once. The Ford chassis and engine are fantastic. The 3.5 EcoTech engine is a dream to drive in the mountains, and AWD seems to function great. Gas mileage is about 12 now, but I think as it breaks in will improve. Goes easily with traffic on the interstates. I really think once all of these issues are resolved, I will have a fantastic little motorhome. I would recommend to any buyer to thoroughly go through your new coach for the above details and TEST drive your unit before you pay. For me, I installed a second solar panel and battery, but failed to have an inverter installed. I would highly recommend this as the generator works great, but is noisy for neighbors, even when boon docking. Show less

Luxurious, spacious living area and bathroom area. Nice light colors and windows - super Ford Transit chassis , great drivability, power up hills, and economy of 3.5 eco-turbo gas engine, 410hp, 400 ft-lbs torque 12.5-14 mpg over mountains to San Diego - well equipped and literally better than new - kept under cover since February delivery - selling due to family crisis -perfect and ready at this great price!!! - 1 trip to Coronado Beach in California - no issues, few cosmetic minor things at LaMesa RV for 1st courtesy servicing Only 3300 miles total - has 2086 as delivered new to us. Show less

While advertised as sleeping 4, it really only sleeps 2 adults comfortably. This unit is just right for 2 adults. With 4 adults, it is overcrowded. The systems are intuitive and easy to use. The MBZ Diesel Engine is powerful. Handling on the interstate or on a mountain road is very good. Show less

Really enjoy this motorhome eventhough I did not had the chance to use it to its full potential due to health condition. Easy to drive and park because his size.All you need for a nice and comfortable trip. Show less

This is a new RV for us , we have never owned a RV before we are happy and excited about this.We have a trip planned with our son and his family for next summer that will be so much fun with the grandaughters we have two 8 and 5 years old they are great. Show less