RV Type
Make and model
Floorplan
Year
Thor Motor Coach SEQUENCE 20K 20K reviews
Liveability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty
1.0
Reviews
Stars Refinement
1 ratings and reviews
Voted most helpful review
Wayne Baker
Florida, USA
Reviewed on November 22, 2024
RV reviewed
2024 Thor Sequence 20K
1.6
Thor does not stand behind their warranty at all. Bought a brand new 2024 camper van from General RV. Picked it up in September. Was told that the refrigerator was not cold because they had just turned it on. It never got cold. It has been to General RV TWICE, OVERNIGHT for days on end for...read more
Thor does not stand behind their warranty at all. Bought a brand new 2024 camper van from General RV. Picked it up in September. Was told that the refrigerator was not cold because they had just turned it on. It never got cold. It has been to General RV TWICE, OVERNIGHT for days on end for diagnosis, etc. They determined it does not get colder than 66 degrees which is not cold enough for safe food storage. General RV blames Thor, Thor blames the refrigerator manufacturer. No one is taking responsibility to replace this defective item. Purchased this van because it supposedly had a 2 year warranty and was told everything inside would be "covered". General RV and Thor just keep blaming the other for not submitting paperwork, etc. and this has been happening for weeks and weeks while I sit with a camper van that can't really be camped in.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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