This vehicle has been a nightmare since day one. We've had the vehicle for slightly over a year (July 22) but have not physically had it with us for 4 months and by the looks of it, it will be another 4 months before we get it back if we ever do.
Currently the vehicle is at Chrysler/Dodge service center i...
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This vehicle has been a nightmare since day one. We've had the vehicle for slightly over a year (July 22) but have not physically had it with us for 4 months and by the looks of it, it will be another 4 months before we get it back if we ever do.
Currently the vehicle is at Chrysler/Dodge service center in Oceanside CA. They actually caused more damage to the vehicle then what was already going on when I dropped it off. Now they are telling me that I have to pay and set up towing to send the vehicle to another service center because they are completely incompetent. Its bad enough that this vehicle is made out of paper and EVERYTHING breaks the second you drive it off the lot, but it's even worse when the service centers take your vehicle for months and do nothing. And just for i will list some of the stuff that is currently not working: odometer, speedometer, radio, door locks, turn signals, ALL ELECTRICAL, airbags, sky light replaced 2 times, pop top leaking when it rain flooding inside and I have videos of it (Thor denied repair requests 3 times) , also pop top seal replaced 2 times, back bench missing support bar, fluid leaking from vehicle, bathroom walls pealing, bathroom shower head was leaking, faucet came off, all drawers don't stay shut especially when driving, door panels falling off, insulation missing, rug pins came off, refrigerator door missing screw and bolts, outlets not working, GFCI not working, window shades don't work, windows needed to be replaced and locks never work, 2 recalls on vehicle (only a yr old), heating vents disintegrated, battery screen had to be replaced, inverter and A/C works sometimes. BTW, 2 months into owning this the Master-volt control panel stopped working and Thor mailed us another one and told us that we had to replace it ourselves and mail them the old one. For over 100k, you would think that I would not have to fix my own vehicle and that the warranty plus the extra warranty we bought would actually cover them doing their jobs.
It took me over a month to get a hold of anyone at the service center to address issues and this was when i had only had the vehicle for a wk. When issues were not address and calls were ignored and not returned, I filed a BBB complaint and that when I finally got a manager to call me. Here we are 5 months after the fact and I still don't have a working vehicle or any idea as when I will have it.
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