2016 Thor Motor Coach Chateau reviews

Love the floor plan, drives OK, but quality of workmanship is horrible! Worse yet is the service from General RV which I suggest you avoid they only care about the sale and nothing more, they treat you like crap after the sale, they also charged $3K for what general rv calls “prep” and they did ZERO prep, nothing at all they lied and said all items would be checked and flaws fixed prior to delivery and they did nothing but steal $3K from me! Show less

The 29G is a good vehicle. We've been across the country three times in ours and its been overall a comfortable drive. Sidewinds will push it around and I'll pull over rather than fight it if it's getting pushed too much. If you're very sensitive to fuel cost, you shouldn't consider any Class A or C vehicles ... fuel stops will be traumatic. Everything seems to work well in terms of the galley, electrical, plumbing and slide outs. There is good closet and drawer storage but the lower drawers are not accessable unless the rear slide is extended. I have five gripes: The rear of the vehicle extends 'way out past the rear wheels and drags on most driveways ... steep ones you won't make it up ... probably common with most 29 footers. The jack clearance requires a very cautious approach to speed bumps ... it'll land hard on them if you're going too fast. The plastic trim strip over the passender cab door has shrunk and pulled away from it's mounting channel. It's too short to return it to it's place. The tranmission wants to down-shift a long time before it needs to when you're on a rise and often drops down a couple of gears. It makes the cruise control pretty useless unless you're on a level road. Probably a Ford issue. Show less

WE LOVE THE MERCEDES CHASSIS BUT THE THOR IS VERY POOR QUALITY. THE FIRST DAY WE HAD IT THE STEP WOULD NOT OPERATE, THEY REPLACED IT BUT STILL DOES NOT OPERATE PROPERLY. THE COUCH DRAWER WILL NOT STAY CLOSED. THE SLID E OUTS CAME APART EXTERIOR. MY HUSBAND HAD TO REBUILD. IT HAD A LEAK UNDER THE KITCHEN SINK BECAUSE THE FITTINGS WERE NOT TIGHT. HAD TO REPLACE ALL THE LATCHES ON THE DRAWER BECAUSE THEY BROKE. THE BATHROOM SINK IS RUSTING. THE BIG PROBLEM IS THE SEATS AND COUCH ARE PEALING AND THE FACTORY KNOWS THEY HAVE A PROBLEM BUT WILL NOT HELP. I WILL NEVER BUY ANOTHER THOR. CUSTOMER SERVICE THEY DO NOT HAVE. BY THE WAY THIS COACH IS GARAGE KEEP AND HAS ONLY 3900 MILES. IT HAD 1500 WHEN WE BOUGHT IT NEW. Show less

Purchased a brand new 2016 Thor 31W Chateau Class C motorhome from in Dothan, AL. I was living in SW Georgia at the time, 40 miles southeast of Dothan. During the first six months, I chalked up slightly more miles than 400 miles driving the vehicle back to the dealership for repairs and equipment adjustments; more than actual miles on the road using it. The first problems centered around the automatic levelers - two trips. There was not anything mechanically wrong with the levelers, they were not properly programed. One could argue this was the fault of the selling agent. Next came one trip concerning the roof vent leaking in the bedroom. The dealer said they could not find anything that was causing it. There was one other incident of a roof vent leaking while driving the vehicle during a heavy rain storm, but I feel this was caused by the excessive amount of water accumulating on the roof and the speed of the vehicle, forcing the water upward into the vent cover. Having owned a Class A pusher I used for a trade in, I knew to install vent covers over all of the roof vents to prevent the leaking from happening again. Next came the windows. After driving the vehicle to a campsite while it was raining, my wife notice water on the window sill of the window behind the jack-knife sofa. During our return trip home, she sat on the sofa and noticed that the window did not stay tight against the outside of the RV while driving over 50 mph. After taking the vehicle back to the dealer, a camping World employee sat in the seat and videotaped the window during a test drive. Verifying that the window did open at the high rate of speed of 50 mph, the tape was sent to Thor and a replacement window was supplied, installed by the selling agent. It took more than a month to receive the replacement window. Concerned that the design of the window was a problem, we checked out the window next to the dinette and noticed that it also was not staying tight after the vehicle reached more than 50 mph. This window also was eventually replaced by Thor and installed by the selling agent. However, both replacement windows continued to leak while driving in the rain. I eventually had to permanently seal them. The next problem involved the shower, which was leaking into the main coach area because the shower was not properly sealed during installation. Camping World verified the leak and sealed the shower, but I ended up having to reseal it myself. The final problem involved a horizontal wall strip on the back wall of the motorhome. The strip is used to cover the wall paneling and an upper portion of wall covering. The strip is glued to the Styrofoam cover. This area of the motorhome gets hot during the summer from the sun and the glue dries. The strip then falls off. I ended up having to purchase small screws the same color of the strips and used them to attach the strip of the upper molding. There were actually three other problems with the RV. The vehicle's dash air conditioner needed a replacement part and there was a problem with the driver’s seatbelt cover. Both were quickly repaired by the local Dothan vehicle dealer. The final problem involved the motor for the awning, which had to be replaced soon after the one-year Thor warranty expired. I feel that these last three problems was not directly attributable to Thor. Although I have not had any problems during the past two years with the RV, I honestly could not recommend the company. I feel that Thor’s quality assurance people are its customers. Show less

Our second Motorhome. First one was a learning experience. This motorhome had every feature we wanted. Great layout and massive storage. Perfect for two. Vacation trips from Illinois to Maine, Florida, Wisconsin and Texas. No problems. Drives and maneuvers easily. Ideal size. Drives like a longer version of our pickup truck. Would recommend this motorhome for short to medium stays. Show less

Had this RV going on 2 years now and love it. On one trip, my family and me lived in it continuously for 35 days. Overall quality is good for the price, floor plan is well thought out, and it's got tons of room. Would recommend it to anyone. Show less

Love this floor plan, ample room for a 30 coach, extra big wardrobe. The 450 chassis with the Moreride suspension handles great in the wind and the V-10 engine combined with the new and improved transmission with a extra gear takes on the big hills and mountains with ease. The Denver mattress is also a big improvement compared to some of the other cheap thin mattresses! The 39" TV is in a great location watching it from the sofa without having to turn your head to watch ? Show less

this motorhome had very poor quality it was missing the velcro to hold up the privacy curtain was missing. toilet is in the wrong place. a drawer was broken. the parts to fix all this took over took over 7 months just for the parts Show less

After 10 MH this is my worst it leaks, trouble with toilet, drain valve leaked ( they left drill hole pieces in tank ) door step cover blew off, hot water only works on electric, drawer under sofa flies open, no hangers for towels, SS sink has warped, awning screeches, must reset house door frequently.tv's are stationary, warranty help is non existent, Really sad they can sell this quality at such a high price. Show less

We purchased this RV in March 2016 and it has been of decent quality. A few small problems I fixed myself at first. Electric on water heater didn't work, ground wire loose. USB charging station wired backwards. A few trips in, the rear camera stopped working do to pinched wire under dash. I ordered a $20 cable and fixed it myself, the dealer said I would have to bring it in and they would look at it in a few weeks then I would probably have to wait a few more weeks for parts, it took me 2 hrs to run the cable myself but it was better than waiting. So far I would say it hasn't been to bad of a motorhome, nice floorplan for a class C. It has a built in litterbox by steps for our cats. Between that, the full size residential fridge, self leveling and tons of storage are the reasons we bought it. We have Camped 13 weekends already this summer and all else has been good. Show less