Thor Motor Coach reviews

We purchased our 2022 Freedom Elite new from the dealer in Fort Myers. The purchase experience was awful, and the service department was twice as awful. The nightmares started when about a year into owning of this RV, we started dealing with leaks in the front portion over the Ford cockpit. Took the vehicle in and after a month sitting at the dealership, I picked up the vehicle and took it home. A few months later, we had a heavy down pour and when I went to inspect the vehicle after the rains stopped, the entire headliner, dash, driver's and passenger seat were flood. In fact, the radio was damaged from water intrusion. Took the vehicle back in and now it sat for 3 months. I personally showed them where the water intrusion was located and they confirmed the location of the problem. After picking up the vehicle, on the way back home, a two-hour drive, it was raining and to my surprise, I looked up and the headliner was getting wet. As soon as I arrived home, I striped the head liner off and notice the BS repair the dealer made. It was a worthless attempt done by apparently an amateur. I set to dehumidifiers in the cabin and that weekend; I put a new seal between the Ford cabin roof cut out and the underside of the bunk head where they join. I caulk the inside and outside of the roof cutout and added a second black rubber seal on the outside of the roof cutout. I have to say, it looks nicer that the garbage vinyl seals the factory uses. It's been a year and that was the last she ever leaked. The leaks are inherited due to poor quality, lack of workmanship and design issues, which could be easily corrected but apparently not a concern for the manufacturer as their warranty protects them from water leaks. There are 3 main leak points on the Freedom Elite. The first one is the 5 LED marker lights across the roof above the bunk head fiberglass cap. These LEDs each fit into a hole in the roof. The LED's have a rubber O-ring that is supposed to prevent water intrusion. Unfortunately, the O-rings rot from exposure to the sun and rain over time and the water enters into the front portion of the bunk bed extension behind the inner wall and works its way down the left and right bulk heads just behind the driver and passenger doors. Mold build up will be heavy and will require immediate attention. The second point of intrusion are the front left and right aluminum moldings that join the side walls to the fiberglass hood of the bunk head. Under the vinyl molding insert that covers the aluminum molding, there are self-tapping screws the Mfg. secures the molding down to the wood / aluminum super structure. We removed the vinyl molding insert and found more than half of the screws were heavily rusted and there were no caulking or seals before the screws were driven down. We even found holes with no screws. This is just lack of quality control and interest in providing the finished product. As for the 3rd issue, the rubber seal around the roof cutout of the cab as mentioned seems to be a popular problem that I have run into with other owners of the Thor product. Show less

Review for the 2021 Thor Chateau 24F: We purchased our 2021 Thor Chateau 24F, brand new right off the show room floor from LA MESA RV in La Mesa California. We had just retired and planned to travel the United States. We have now had the Motorhome for five years and it has only 8000 miles on it. 2500 of those miles was from transporting it to California. Not for the lack of trying to use it but for the continuous MANUFACTURES defects. First test run the coach electrical system failed on the first night at 2AM. We took it in after a 2 month wait to get into service. We were told it was because we didn’t charge the battery all the way. The service manager stated it takes at least 48 hours of being plugged in. We plugged it in and took it out again. Again, the coach died the FIRST night at 2AM. Took it back after waiting for an appointment. This time we were told the battery that came with the coach was defective and needed to be replaced. This is not covered under the NEW VEHICLE WARRANTY. We replace the battery and still the coach would not make it ONE night. We finally replace the electrical system to the tune of $4000 and every worked great. Next, the motorhome was bottoming out on EVERY dip in the road. The service Manager at La Mesa RV told us it was because the plumbing for black tank was too low and this is not covered. I took the motorhome over to Weldtech and they explained to me and showed me that the entire suspension was inadequate for this motorhome. They replaced it for $7000 dollars and now no more bottoming out. Long story short it has been one thing after another. Thousands of dollars replacing parts and system on this Thor Motorhome. LA MESA RV AND THOR Motors are absolutely NO help and so far NOTHING has been covered under the new vehicle warranty or the $7000 dollar extended warranty. I hope this review will keep some of the couples who work all their lives and wish to travel the US in a motorhome to STAY AWAY FROM LA MESA RV AND THOR MOTORHOMES. Thank you for reading this review and have a blessed day. One last thing, We just return from a trip we had to cut short because the slide out came off the track and now the slideout is crooked. Show less

Brand new 2025 Thor outlaw 38kb. The roof is leaking. Thor refused repair in October 2025. We took one trip from Michigan to Kentucky. Water is pouring in from our rear top ac unit. Per General RV we need a new roof. Waiting on Thor to approve. If they had approved last year maybe this issue would have been found prior to the water infiltration. Very poor customer service. Very poor warranty approval. Spending 200,000 on a rig that has white caulk showing on the roof. They don't care if we drive it around looking this way? Buyer BEWARE Show less

I bought the Rv, Thor axis in 2023 and have not been on a camping trip as long as I owned it. I had a problem the minute I drove it off the lot. Problems are 1. The transmission would stop the coach for no reason 2.The Windshield leaked and had to put it in shop 3. The chassie air condition went out and had to replace the c condenser and compressor 4. Water leaks in bathroom shower 5. Cabinets kept coming open while driving 6. Bunk over driver Stayed stuck 7. Draws would stay closed 8. Had to replace coach battery went dead 9. The slide out got stuck 10. Now the air condition in chassie went out again and camping World told me it was Fords problem and Ford told me it was Camping World Problem. So I am Asking you ,Who's broblem is it? Show less

I purchase in 2020. Right away it had a knock in slide on the 600 mile trip home. Dealer said best to take to factory to resolve. Factory trip was worth it they fixed it. Hydraulic hose cut due to hose routed incorrectly. Hydraulic motor failed A cheap China product. Tankless water heater leaked because of a faulty O-Rings. Switchover box failed. Fake leather bench and sofa are flaking. 18k and just my wife and I. Wallpaper coming loose. If you want a fixer upper get a Thor! Oh just remembered had to replace water vavle system. Show less

You would think that for the price paid you would get quality interior. The couch is fake leather which in all units, PEALS!! Unreal to have such cheap furniture that doesn't hold up. Will for sure NEVER buy Thor again. The cabinets are cheap as well, c'mon - surely for what we have to pay you can do better. Show less

This is our first class C RV and we are delighted with the use of space. The cabinet space is more than we need and the generator really helps when we boondock. I added an extra battery for a 200 AH system and it works great. We were nervous at first because of a faulty window shade but the dealer corrected it without charge. We have 4 camping trips under our belt and are ready for much more. It gets about 9 mpg on a ford E350 chassis but with the 55 gallon gas tank we get lots of miles on a full tank! Show less

Looks great Have issues called factory they asked for my vin number said I would hear from somebody within 24/72 hrs still haven’t received a call text anything from them for a company who has a a policy of customer satisfaction built buy a team of quality work force and they care haven’t seen that yet from this company I’ve had a lot of Rv and this is the most disappointing Rv I’ve owned Back in the day fit finish was out of this world I think jaycoe needs to Shake things up in the QC department as it seems they don’t do their job to the standards the company was built on Show less

Excellent overall quality and functionality. Long lasting quality of workmanship Quality materials used through out Livable floor plan No slide results in less leaks, maintenance and improved reliability Easy to drive Smooth, comfortable, well controlled road performance Great engine power Comfortable and durable interior furniture and finishes Show less

This is the poorest quality I have ever seen in my life . I am the second owner of a barely used coach with only 18k miles. Grey water drain does not line up with the access hole underneath, making it impossible to connect. Restroom sink hooks into black tank, making teeth brushing a real appetizer. No spare tire??? I thought I got a real good price, but ended up out of pocket for ridiculous repairs due to zero quality control. Take my advice and stay away from this company. Show less