Grand Design REFLECTION 367BHS reviews

We bought this brand new in 21 two weeks after arriving from the factory. This is the only rv we’ve ever owned and nothing but good things to say about it. Never had a single issue with it, both ac’s runs strong, never had any leaks refrigerator runs like champ. We also lived in it full time for 2 years with zero complaints. All of the extras this rv came with made it even more of a home run with fully electric self leveling stabilizers to app controllable awning, lights and stabilizers. I wouldn’t have bought any other rv. This rv is great for anyone starting the rv life or a veteran of rv life looking for a more upgraded unit. Show less

This rv is awesome! It’s a great size to downsize to if leaving your home while still having majority of the same amenities of a house. Full size appliances, on demand water heaters, smart home features! Anyone interested with a family or just looking for a solid rv needs to look at this model. Show less

I have my Reflection less than a year. Its a beautiful rv and enjoying it. I have turned in the following issues to Grand Design.for the under 1 year warranty: We need a thermister.for the fridge.   Could you have one sent or send info for me to get one from my dealer A Show less

We used our 2020 Reflection367BHS 5th Wheel for one Winter season, ‘Snow birding’ in Arizona. What Warranty issues that did arise, were taken care of by Grand Design, in a timely manner. It’s predecessor was a Grand Design Imagine 2950. We like the quality of the RV’s Grand Design manufacturers. With life changes, we’ve put our Reflection 357BHS on the market, with plans of purchasing a Momentum Toy Hauler. We’re sticking with Grand Design! Show less

I have done a review of this RV previously, I love it, it's a very nicely appointed RV. But, take the theatre seat controls off of the cup holder. They go off all the time when you put your drink in the cup holder or simply put your hand on the armrest. Not a big deal but should be changed, small design flaw. Show less

Used temporary in relocation. Very comfortable and lots of room for storage. Easy to setup and maintenance. Loved the extra bedroom to give guest privacy. A/C and heating very efficient. Fireplace is Inviting! Extra Upgrades...King bed, washer/dryer, Portable satellite. Show less

If I could give zero stars for not only this camper but Grand Design as a company I would. This is the most poorly built camper I have ever seen. We bought the unit a year ago and live it in full time. Since then we have had countless problems, including but not limited to, the microwave not working, our oven going out, slide outs not going back in, electrical problems and most recently our fridge going out. We have been dealing with warranty for TWO months now trying to get a replacement fridge. They keep giving us the run around and trying to find ways to get out of paying for a new fridge for us. Let me say again that we live in this unit year round. So we lost hundreds of dollars in meat that was in our freezer and hundreds of dollars in groceries that were in the fridge. When we asked to be reimbursed for that loss, Grand Design said no. Even though we have been dealing with not having a fridge for two months and having to use coolers and ice for groceries. This company is a joke. We were finally supposed to receive our new fridge today, but they sent the wrong one. How does a company who has known for two months about our fridge problem send the wrong unit? Who knows how long we will have to wait now for a new one. On top of all of this the customer service has been horrible. They tell us one thing and then do another. I can’t express enough not to buy anything that Grand Design has built. They are unprofessional and their products are simply cheap. They don’t care at all about quality only about quantity. Show less

I would never recommend buying any sort of RV that Grand Design builds. We bought our camper in May of 2020, a 367 Reflection, artic package. We went with this camper because we live in ours full time. The big seller on this was the artic package that Grand Design put in the camper. This package includes many different elements that you can look up online. Many of which were not included on our camper even though it was sold as an artic package. This includes, heated tanks, insulated slide out floors, and some of our water lines to our kitchen sink were not placed in the heated area. After picking up our camper we immediately had to take it back in to be serviced because there were so many issues: *Our toilet leaked sewer water *Awning was cut too short and was coming off the track *Awning light didn’t work *Kitchen slide out had a hole in the bottom that we could see outside *Bedroom door frame was too large for the door so it wouldn’t shut *Propane switch valve didn’t work *Auto leveling was off *Outside water port didn’t work *Microwave didn’t work These were all things that were wrong when we picked the camper up, brand new. Since then we have not gone one month without having problems in our camper. *Oven went out *Converter went out *Fridge went out *Staples sticking out of the carpet *Two kitchen chairs broke *Heated recliners stopped working *We found garbage in the underbelly when we were looking to see where our lines had frozen When we called Grand Design after many months dealing with problems to tell them what was going on, the guy simply said, “I’m sorry to hear that, but humans make these campers, so its just human error.” Our most recent problem has been the fridge going out. It has been a month now that we have lived without a fridge and Grand Design seems to just be giving us the run around. Their company takes no pride in their work and they make getting anything fixed through warranty so hard that you almost want to just give up. We have had nothing but problems with our camper, they are the worst company to deal with and do not ever buy anything of theirs. The only person I can say who has been a huge help is Michele with customer service. She has been amazing and has done whatever she can to help us. Show less

The floor plan is perfect for the family and it looks great with nice colors and decor. Unfortunately they took corners on some fairly key comfort elements. The mattresses on the beds are much less quality than other RV companies we've purchased from. We we're told the fit/finish was superior in Grand Design compared to others in the class, but I think they meant aesthetically. The most important thing for us is a good nights rest. In the case of the sleeping arrangements, warranty doesn't cover poor quality mattresses that flatten to the plywood after very little use, it only cover defects in poor quality mattress, which you'll likely never arrive at before upgrading. We were on the hook to purchase our own and we gave the mattress back (couldn't use it elsewhere for all the same reasons) so they could sell it to someone else. Sorry to whomever gets it, the mattress will likely end up in the landfill within a year if you weight 170lbs or more. The tri-fold beds end up being unequal heights for all three sections despite our best efforts to level them. The worst is the head section, so your head ends up being 2-3" lower than the rest of your body, resulting in a very uncomfortable sleep. We bought several different memory foams to attempt to get the right height/consistency, but results in a lot of extra stuff to carry around and store. I was told its Lippert's (?) fault because they supply them. I'm not sure how the company is set up, Lippert must be a supplier. When it rains, the rain is so loud on the tops of the slides that we ended up buying thick rubber mats to put on top of the slides and drown the sound. Just don't forget to remove them before putting slides in! From inside the camper the rain sounds very heavy even in a light rain. Pretty sure the previous campers had the rubber membrane to help this. They do sell awnings to cover the slides, quite expensive though and an add-on the customer would have to pay for. Oddly, all the faucet taps squeaked loudly when turned on from the first day and we had to take them all apart and use a silicone grease to quiet them. This was similar to the front door that needed a lot of adjustment to close on first pull. Minor stuff I guess, but they need this treatment every month or so. Tried different types of lubricants, silicone based seemed to last the longest before re-application. One quirky thing about the grey water system is that 2 of the 3 valves are nicely set up in the compartment, but the other is underneath the camper. Be prepared to crawl under the slide. Almost a great idea, then a fail on the third (kitchen) grey tank. The self-leveling mostly works, glitches on occasion and won't level the camper. The dealership had issues the day we did our walk-thru but I've since met another customer that has learned to avoid issues by digging soil down 3-4 inches. The fridge has an odd sound as they had to add more fans to allow it to cool properly. Its noticeable to the point that visitors ask if it should sound like that. Probably shouldn't, seems to have a personality on rainy days as well. We've changed out the pantry door latches to magnetic as we found the existing ones would bind if there was a temperature change from leveling day. Again not worth asking warranty to help. The stereo has bluetooth but quickly loses coverage if you go outside the camper. I don't really want to leave my cell phone inside the camper all the time, so its really only good if you sit inside. Otherwise no leaks but not 1-year old yet. Expect to pay extra to get a proper rest. Lots of goofy little things with this RV that we are always working on. Be prepared to get creative. Show less

I have had a terrible experience with my Grand Design. I have a 2018 Grand Design Reflection 36BHS and since I owned it I have to had the A/C go out, replace the refrigerator, (Dometic appliances) the oven keeps turning off, replace ceiling vent in bathroom. When towing I have to take all my clothes from the closet, because the cloth rod will break. The heated and message theater seats stop working. I have called customer service and the have not been able to help on any issue. I had purchased the 5th wheel used (6 months old). Grand Design does not honor warranties if you purchase use, even though it is within 1 year period from original owner. Show less