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Grand Design Travel Trailer reviews

3.8 (360 reviews)
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Liveability
3.9
Overall quality
3.4
Floorplan
4.5
Driving/towing
4.2
Factory warranty
3.2

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360 ratings and reviews

Voted most helpful review

Rick Martin

Wisconsin, USA

Reviewed on February 23, 2024

RV reviewed 2022 Grand Design Imagine 2970RL view listing

4.6
We purchased this in August of 2022,absolutely love it except for the very inadequate schwintek slide system. Nothing but ongoing issues after about 3 months. Setember 2023 we finally decided to bite the bullet and replaced it with the much better designed Vroom system. Now enjoying our TT with no more worr... read more
We purchased this in August of 2022,absolutely love it except for the very inadequate schwintek slide system. Nothing but ongoing issues after about 3 months. Setember 2023 we finally decided to bite the bullet and replaced it with the much better designed Vroom system. Now enjoying our TT with no more worries about if the slide will extend and retract.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Elkbayou

Washington, USA

Reviewed on January 30, 2024

RV reviewed 2023 Grand Design Imagine 2600RB view listing

2.6
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and GD and the m... read more
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and GD and the manufacturer of the stiles are debating who’s at fault. I don’t care who’s fault it is as my warranty is through GD not their subcontractors. They claim on their website that warranty approval is completed within 24 hours. . . . really? Where is my customer service? Furthermore, I’ve been told the trailer may have to go back to the factory for this work. Seriously, when do you think I’ll see that trailer again??
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Michael Stine

Georgia, USA

Reviewed on December 12, 2023

RV reviewed 2024 Grand Design Imagine XLS 23LDE view listing

1.4
If I could give zero"s I would. We were warned not to buy a trailer made during Covid due to inexperienced workers making the trailers. We spent extra money and bought a 2024 model. It didn't matter. Travel Trailer is all of 4 months old. 1) Door latches do not work. 2) Refrigerator broke before first us... read more
If I could give zero"s I would. We were warned not to buy a trailer made during Covid due to inexperienced workers making the trailers. We spent extra money and bought a 2024 model. It didn't matter. Travel Trailer is all of 4 months old. 1) Door latches do not work. 2) Refrigerator broke before first use and had to be replaced. 3) Trailer was sent from factory with solar panel wired incorrectly. ( No quality control) 4) Bathroon sliding door fell off the brackets and screws stripped due to only one door guide installed. 5) Heater/furnace did not work on a cold morning on the trailers second trip. (Again, zero quality control) What will break on this POS next? If you are looking at a Grand Design, run as fast as you can.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Jack Hinson

South Carolina, USA

Reviewed on December 9, 2023

RV reviewed 2023 Grand Design Reflection 310MKTS view listing

3.8
My wife and I purchased our Grand Design Reflection on 11/14/23 form Brown's RV Superstore in Mabee S.C. This is our permanent home now. So far so good. The problem has been attitude dealing with customer service at Grand Design. We have only rolled out our awnings three or four times and the main awning has ... read more
My wife and I purchased our Grand Design Reflection on 11/14/23 form Brown's RV Superstore in Mabee S.C. This is our permanent home now. So far so good. The problem has been attitude dealing with customer service at Grand Design. We have only rolled out our awnings three or four times and the main awning has a tear in it. I sent pictures to the dealership and was told to contact Grand Design. My wife called and talked to Davida Horner and she was very rude to my wife. Then I talked to Davida Horner and she was very rude and short with me. I'm sure the seventy thousand dollars we spent is not a big thing to a company this size but that's a lot of money to us. Davida Horner did not try to help in any way. We kinda thought maybe they would kinda give us a little help but no. I thought I would just voice my opinion about another time dealing with customer service. Thanks, Jack Hinson
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Gary Cops

Oregon, USA

Reviewed on December 7, 2023

RV reviewed 2023 Grand Design Imagine XLS 22RBE view listing

2.4
We really like the rv except for the build quality. It has been back in the shop more days than we have actually used it. We have had to replace a slide motor and the awning two shades the two grey tanks will not totally empty unless you are on a down hill slope. And now we just pulled it in the rain and had ... read more
We really like the rv except for the build quality. It has been back in the shop more days than we have actually used it. We have had to replace a slide motor and the awning two shades the two grey tanks will not totally empty unless you are on a down hill slope. And now we just pulled it in the rain and had a puddle of water at both bottom corners of the slide. And we also have cold air coming in from the corners of the slide. Our last trailer didn’t have a slide and I was concerned about the fact it might leak but slides have been around for a long time so we tried it. And now wish we didn’t have one.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Camper Fisher

Reviewed on November 28, 2023

RV reviewed 2021 Grand Design Imagine 2450RL view listing

4.0
This is a wonderful travel trailer. Small for a couple with pets. Love the quality, and towability. Customer service is wonderful. Love the outdoor fridge on this model. Grand Design needs to make more with outdoor kitchens with fridges that are not bunk houses.... read more
This is a wonderful travel trailer. Small for a couple with pets. Love the quality, and towability. Customer service is wonderful. Love the outdoor fridge on this model. Grand Design needs to make more with outdoor kitchens with fridges that are not bunk houses.
Livability
4.0
Overall quality
4.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
5.0
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Voted most helpful review

S. TYRRELL SR.

Reviewed on November 18, 2023

RV reviewed 2020 Grand Design Imagine XLS 18RBE view listing

4.4
THIS IS MY 4TH GRAND DESIGN IMAGINE XLS. SECOND 18RBE. PREVIOUS TRAILERS WERE 2150RB, 18RBE, 17MKE, PRESENT 18RBE. NO RV IS PERFECT. I HAVE SEEN PEOPLE WITH AIRSTREAMS THAT HAD ISSUES! PRIOR OWNERSHIP OF THE GRAND DESIGN TRAILER HAS PRESENTED MINOR ISSUES SUCH AS: WATER PUMP, THERMOSTAT, CIRCUIT BOARD ON WAT... read more
THIS IS MY 4TH GRAND DESIGN IMAGINE XLS. SECOND 18RBE. PREVIOUS TRAILERS WERE 2150RB, 18RBE, 17MKE, PRESENT 18RBE. NO RV IS PERFECT. I HAVE SEEN PEOPLE WITH AIRSTREAMS THAT HAD ISSUES! PRIOR OWNERSHIP OF THE GRAND DESIGN TRAILER HAS PRESENTED MINOR ISSUES SUCH AS: WATER PUMP, THERMOSTAT, CIRCUIT BOARD ON WATER HEATER, PROPANE REGULATOR. NOTHING THAT SHUT ME DOWN THAT I COULD NOT REPAIR OR GO TO PLAN B. LITTLE WATER LEAK AT KITCHEN WINDOW, EASY FIX. IN THE MARINES WE LEARN TO ADAPT, IMPROVISE, AND OVERCOME! I HAVE SOLD MY PREVIOUS UNITS TO MY WORKERS AND THEY STILL HAVE THEM! THE TWO BEST PRODUCTS OF GRAND DESIGN ARE THE XLS SERIES AND THE REFLECTION SERIES. BIG TRAILERS=BIG PROBLEMS! LITTLE TRAILERS=LITTLE PROBLEMS! LIKE WITH KIDS!
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

David Naramore

Reviewed on November 5, 2023

RV reviewed 2022 Grand Design Transcend Xplor 297QB view listing

1.6
Bought this in 2022 to replace a 2008 Keystone Passport 255BH. From day one there were many problems! 1st trip I couldn't get the door open, the rear storage door would close, panels popped loose from the walls, water heater didn't work, trailer brakes didn't work. From here the problems kept getting worse. I... read more
Bought this in 2022 to replace a 2008 Keystone Passport 255BH. From day one there were many problems! 1st trip I couldn't get the door open, the rear storage door would close, panels popped loose from the walls, water heater didn't work, trailer brakes didn't work. From here the problems kept getting worse. I contacted Grand Design but they did NOTHING. My dealer fixed what they could but the problem lies in the walls, meaning the walls shift while being towed and causes tons of issue. The dealer contacted Grand Design and they said the door keeps sticking closed because it was hot and in the sun causing the door to swell. It's now 2023 and my list of problems has grown to 3 pages worth and guess what?! Grand Design won't stick behind their product..
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Brian Luoma

Reviewed on November 2, 2023

RV reviewed 2022 Grand Design Imagine XLS 22MLE view listing

5.0
Anyone having trouble with the slide-out should contact Lippert Tech directly. There was a recall on units made between Oct. 2021 and Jan. 2022. They didn't inform anyone, Not even the Grand Design dealers. After I contacted them, they said ours would be replaced free of charge, parts and labor. Just wai... read more
Anyone having trouble with the slide-out should contact Lippert Tech directly. There was a recall on units made between Oct. 2021 and Jan. 2022. They didn't inform anyone, Not even the Grand Design dealers. After I contacted them, they said ours would be replaced free of charge, parts and labor. Just waiting to get ours into the shop.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Susan Meister

Reviewed on October 31, 2023

RV reviewed 2021 Grand Design Imagine 2670MK view listing

3.6
The MK 2670 has a good floor plan with lots storage. We bought is specifically for the great kitchen design. Our issue has been with the kitchen slide. We had it worked on while it was still under warranty and within a few months it was not working again. It is out of alignment vertically. We attempted t... read more
The MK 2670 has a good floor plan with lots storage. We bought is specifically for the great kitchen design. Our issue has been with the kitchen slide. We had it worked on while it was still under warranty and within a few months it was not working again. It is out of alignment vertically. We attempted to have it repaired again and were told we should try to learn to live with it because even if they repaired it, it would probably break again due to the poor design. It will go in and out, but it won’t go all the way. When the slide is out, there is a gap of 2-3 inches at the bottom. When the slide is in, the same thing happens at the top. Very frustrating!!
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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