Sold our 07 Fleetwood Redline toy hauler, decided time for an upgrade, we never had one issue in 13 years we owned the Redline, thought I did my homework= Grand Design had good reviews for toy haulers, we unfortunately got a lemon, floor buckled, rear awning never worked, and a bunch of little things- tried w...
Sold our 07 Fleetwood Redline toy hauler, decided time for an upgrade, we never had one issue in 13 years we owned the Redline, thought I did my homework= Grand Design had good reviews for toy haulers, we unfortunately got a lemon, floor buckled, rear awning never worked, and a bunch of little things- tried working with our dealer to get this stuff figured out- all I seen was a bunch of young unexperienced employees climbing all over my RV without a clue how to work on them? problem with our local dealer- somewhere= (NEAR BREMERTON WASHINGTON) you are a rock star when you buying and a piece of garbage when your done signing papers, forced to go above their heads- absolutely had to go to Grand Design to explain the issues= also had to take it to another reputable family RV dealership to get proof of major Issues, good thing is Grand Design has great customer support and I was able to get a brand new Unit built, bad thing is they shipped it to the same dealership that told me I would never get a new RV and now they are holding my RV Hostage, this is just incredible nightmare= we feel like we are being extorted to horrible service, I now have to find out how to get this RV out of their yard, this has been like a 10 month nightmare= all we wanted to do was pay good money to have a decent RV to go camping in- living in the RV Dealership for non stop repair is not a good feeling, I am very proud of Grand Design for stepping up to the plate and getting us a new RV, the problem is they need their representatives= IE Dealerships to share the importance of lifetime customers, I actually told the dealership this was in no way their problem- they didnt build the RV- But near as I can figure they just worried that I had to go over their heads to get what I paid for, whatever happened to customer service? after dealing with our dealership= We are not sure there is enough time in life to deal with the stress and poor service, cheaper to stay in a Motels or rent RV, If there ever is a next time- we are buying straight from a factory like Grand Design and getting work done only at our own family RV dealership, I am never dealing with a big understaffed bad attitude RV dealership again!!!