2022 Grand Design reviews

Purchased a 2022 Grand Design 260rd in Sept. 2021. Have been able to camp in it just 5 times and 2 of those times cut short due to issues. Slide out has been ongoing issue and the entire camper had to be taken to the factory to install a new entire wall on the slide out side. Refrigerator has broken down twice now and has cancelled our latest planned camping trip. The unit has been in the shop for more time than we have been able to camp.Our dealer is doing all they can but Grand Design people are a joke. Elizabeth from their customer service told me that there was no one I could talk to about the on going issues other than her for a long time and then I got her to admit there were people over her but I could not talk to them. She had to send them an email and see if they would respond to me. Of course. I've heard nothing from them. DO NOT BUY A GRAND DESIGN product. You will be grossly disappointed in their customer service and their willingness to stand behind their product. Show less

We purchased this in August of 2022,absolutely love it except for the very inadequate schwintek slide system. Nothing but ongoing issues after about 3 months. Setember 2023 we finally decided to bite the bullet and replaced it with the much better designed Vroom system. Now enjoying our TT with no more worries about if the slide will extend and retract. Show less

This is our second Grand Design Solitude. Our experience with Grand Design customer service after the sale has been fantastic. This is not the dealers unfortunately but we all know the dealer service departments leave a lot to be desired. Every RV has issues, in my book it is how the manufacture handles those issues. Grand Design has been top A++ We are getting ready to order our third Grand Design Solitude all due to the fantastic service we have received. Thank you Grand Design for being the best RV Manufacture in my opinion. Show less

We bought a brand new 2022 Grand Design Momentum 395 MS in June 2022. We shortly started having issues with everything. The door couldn't be shut unless you slam it. The garage door and track broke. We weren't able to use the patio or entrance at all. The sewer line cracked and started leaking. (Not during winter months). The wall separating the garage from living room separated from the ceiling. The walls were coming apart in the bedroom. The furnace would not turn on in the middle of the night unless I got up and turned it on manually every one-two hours. We had the ignitor board fixed. This only worked for a couple of weeks and then we started having the same issue again. We took it into Bish's where it sat for 5 months while they tried to fix everything. They ended up replacing the entire furnace and everything else. The ceiling immediately separated again. The oven ignitor went out and the entire oven had to be replaced. After another couple of weeks the furnace started doing the same thing. We had the motherboard replaced and the command center. The ignitor board went out again and had to be replaced. We had to replace the female power outlet to connect to power. We soon discovered that the water system is completely defective and started leaking after 20+ hours of repairs we finally stopped the leaking. Due to the tubing and clamp job they did during manufacturing the entire water system needs to be relined and redone. The lines in the shower need to be redone requiring the walls to be removed. The lines underneath the sink all need to be fixed as well. We fixed the propane regulator finally fixing the furnace issue during the night. After 3 months of infrequent use of the BRAND NEW furnace the motor burned out again. The entire venting system is not correctly done. Per the Suburban manual we are supposed to have 4.4 vents we barely have 3 and that was after fixing the 4 inch vent we had the one in the kitchen opened out more because it was never completely opened during manufacturing and occluded approximately 85%. The foam seal was blocking the air flow we were only receiving 1 x 1.5 in of air flow through a 4 inch duct. In order to prevent the motor from continuing to burn out we need to add another 4 inch and 1.5 in vent. We use this 5th wheel for work. We are unable to leave it anywhere for very long without winterizing it because since the furnace won’t work everything will freeze. This is a defective unit. Since the duct system is a preexisting issue NWAN will not cover these expenses. The faulty duct system is causing the motor in the furnace to burn out and it only takes a couple of uses of the furnace to burn it out. The issues with this camper has disrupted our work, displaced my family, and has cost us thousands of dollars in repairs on top of traveling, hotels, loss of food. We are not new to 5th wheels, this being our third. We wanted the Grand Design because it is marketed as a high-quality top of the line product. We are grossly dissatisfied with Grand Design and their customer service team. We have called and are told they are unable to disclose any information about our claim only the agent can. I have sent two emails since 1/4/2024 and have not received any responses. We have already spoken to the dealership. We don't think us eating $35,000 + is fair for a defective product Grand Design manufactured. We are defeated and done. Our family is separated and displaced. The issues are never ending, we feel like we finally get everything fixed and the next day it’s something else. We don’t want this camper anymore or any other camper that Grand Design has touched. Show less

We purchased this RV NEW in Feb 22, 2023. We choose Grand Design because of family and friends who owned them and how pleased they were with them. At the time of the Dealership inspection prior to taking it off the lot, it was noted the refrigerator did not work. The dealer contacted the manufacturer and they replaced the refrigerator. However, that meant that our delivery date was Apr 06, 2023. So, we were making payments prior to receiving it. Love the floor plan, air conditioner works GREAT, Nice RV and smaller than our previous RVs. My husband loves towing it, very nice unit. During its third trip out in August of 2023, the slide quit working. We had our previous RV with two slides for ten years and never had an issue. On its third trip the slide refused to go in. Made awful noises, we had to manually push the slide in and pull it. We are in our sixties so no fun. Anyway, made a quick trip home and into the dealer for service on August 28th, 2023. Dealer assessed that slides were installed wrong! Just received our 5th Wheel back on November 9th. Still love the RV but very concerned about quality issues. Husband called Grand Design today to see if the warranty could be extended since we have only had the unit in our possession about 50% of the time, we have owned it (144 days out of 261 days). A week of that time the slide was a mess! Grand Design has said they will not extend the warranty as it is not OUT of warranty yet. I am hopeful that Grand Design will hold to its reputation and honor the unit past the one-year date. I am especially concerned about the slide. Show less

Bought this in 2022 to replace a 2008 Keystone Passport 255BH. From day one there were many problems! 1st trip I couldn't get the door open, the rear storage door would close, panels popped loose from the walls, water heater didn't work, trailer brakes didn't work. From here the problems kept getting worse. I contacted Grand Design but they did NOTHING. My dealer fixed what they could but the problem lies in the walls, meaning the walls shift while being towed and causes tons of issue. The dealer contacted Grand Design and they said the door keeps sticking closed because it was hot and in the sun causing the door to swell. It's now 2023 and my list of problems has grown to 3 pages worth and guess what?! Grand Design won't stick behind their product.. Show less

Anyone having trouble with the slide-out should contact Lippert Tech directly. There was a recall on units made between Oct. 2021 and Jan. 2022. They didn't inform anyone, Not even the Grand Design dealers. After I contacted them, they said ours would be replaced free of charge, parts and labor. Just waiting to get ours into the shop. Show less

I can't say enough about Grand Design. They really take care of their customers. The floorplan on this model is absolutely perfect for full-time living! Plenty of space and storage. We have everything with us and we still have empty cabinets! This until is very user friendly with plenty of manuals and online support! This is the perfect retirement unit for you! Full size kitchen with ample counter space and full size appliances. Master bedroom/bathroom screams luxury! Living room has theater seats with heat and massage, along with 2 queen size pull out beds. Easy to wipe clean vinyl flooring throughout. No carpet in here to keep allergens away. Central vacuum is the best! It has the 4-season package - no weather too hot or cold for this baby! Cozy, feel like home alongside the fireplace as you take in a picturesque view in the panoramic front window. Or, have your morning coffee sitting at your kitchen table with oversized windows for the perfect view of the morning sun. Two awnings will keep you shaded all day long. Convenient climate controlled basement is through and through making everything within reach. Show less

Just way too many problems with Grand Design RV Solitude 390RK-R 5th wheel to list. From nails popping through the linoleum on the floor to leaking roof. Grand Design knowing the kitchen slide outs never had rollers installed to properly carry to carry the weight still denied us twice to reimburse us to fix their mistakes. The local Grand Design dealer required full payment and told us to contact the company even with an assigned control number. Grand Design says our five slide-outs are not structural and are not covered by the three year structural warranty. I think Grand Design just denies all warranty claims. Having had to deal with how Grand Design treats their customers when the RV has a problem clearly makes our Worst mistake in our life was buying a Grand Design. They do not stand behind the product they sell. They find excuses not to do the right thing and pay to fix the problem. Be sure to warn your family and friends to look elsewhere if they are even remotely thinking of buying a RV. Their competition has built a RV that's shorter but has another 1,000 to 1,700 lbs of carrying cargo. A much better configuration. Shame on management to sit in elkhart Indiana and just not care. Show less

Manufactured 8/2021 and purchased new in 11/2021. A few issues as is typical with a new unit but nothing major, no Covid build issues. Floorplan is great, mid-bunk makes a great daily office and guest room when needed. Although the two couches (one in LR, one in mid-bunk) are uncomfortable for sleeping, there is a gap when they are opened. Tons of storage in the kitchen/living area. Moderate storage outside, typical of a fifth-wheel. Small water heater but large fresh, grey (2) and black tanks. Replaced RV king mattress. Oven is a pain to use, doesn't stay lit well, but there is a convection microwave. Huge windows and awnings. Overall, not much I don't like about our unit. Show less