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2023 Grand Design reviews

3.0 (18 reviews)
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Liveability
2.3
Overall quality
2.3
Floorplan
4.2
Driving/towing
3.7
Factory warranty
2.4

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Voted most helpful review

Manoranjan

Alaska, USA

Reviewed on July 18, 2024

RV reviewed 2023 Grand Design Reflection 313RLTS view listing

5.0
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Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Ed Mengel

Arizona, USA

Reviewed on June 10, 2024

RV reviewed 2023 Grand Design Reflection 303rls view listing

3.6
Having owned and used my Grand Design Reflection for 6 months, I now have a better understanding of the positive and negative aspects of the equipment. For me the positives are as follows: 1. solar panel and 12V residential refrigerator. 2. Waste water output pipe 20" from ground. 3. Cabinets and...read more
Having owned and used my Grand Design Reflection for 6 months, I now have a better understanding of the positive and negative aspects of the equipment. For me the positives are as follows: 1. solar panel and 12V residential refrigerator. 2. Waste water output pipe 20" from ground. 3. Cabinets and pantry storage space. 4. Tankless hot water heater. 5. Fireplace colors and heat effectiveness. 6. Lots of power outlets. 7. Electric kitchen ceiling fan with wall controls. Vents to outside. Negatives that we have experienced are as follows: 1. Bathroom ceiling fan opens manually and fan switch located on ceiling fan. For shorter people this design does not work well without some form of stepping stool. Poor design! 2. Refrigerator door frequently comes open during travel. 3. Fifth wheel shakes when anyone is walking around inside. 4. Reclining chairs are not secure and move during travel.
Livability
3.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
4.0
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Voted most helpful review

Dennis Hamilton

California, USA

Reviewed on June 7, 2024

RV reviewed 2023 Grand Design Momentum 320g view listing

2.4
I’m sure everyone like my wife and I want to get away and an RV and enjoy the experience and go to different places. My wife and I had a 2009 stellar eclipse toy hauler over the years. We had to replace many of the junk parts that they put on this unit. My wife and I would always notice the Grand...read more
I’m sure everyone like my wife and I want to get away and an RV and enjoy the experience and go to different places. My wife and I had a 2009 stellar eclipse toy hauler over the years. We had to replace many of the junk parts that they put on this unit. My wife and I would always notice the Grand Design momentum has been the top of the class draft about buying one for six years and then decided this year. We pulled the plug and bought one. The momentum 320 G looks good from the outside, but things went wrong the very beginning on the first day of our first trip the middle air condition went out that took seven weeks to repair. On second trip the generator would start. It doesn’t look like a bright future for traveling in our Grand Design momentum 322. I’m expressing to you that the quality of products have no quality buyers beware
Livability
3.0
Overall quality
3.0
Floorplan
3.0
Driving/towing
1.0
Factory warranty/support
2.0
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Voted most helpful review

Mark Burnley

North Carolina, USA

Reviewed on April 14, 2024

RV reviewed 2023 Grand Design Imagine 2600RB view listing

5.0
The Imagine 2600RB is an excellent travel trailer, especially for someone relatively new to the RV lifestyle. It is big enough for comfortable camping/living yet easy to tow and maneuver on the road and in campsites. The heating/air conditioner system works very, even during an intense summer...read more
The Imagine 2600RB is an excellent travel trailer, especially for someone relatively new to the RV lifestyle. It is big enough for comfortable camping/living yet easy to tow and maneuver on the road and in campsites. The heating/air conditioner system works very, even during an intense summer heat wave in Arizona. The master bedroom is roomy and cozy and has storage under the bed. The living area sofa folds out into a bed and the dinette can also be converted to a bed. There is plenty of interior storage space. The kitchen is compact and functional. The tankless hot water heater provides near-instant hot water. The pass-through storage is large enough to hold trailer accessories, camping equipment and other gear. The 2600RB uses two gray water tanks and one black water tank.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Laura Walker

Illinois, USA

Reviewed on February 21, 2024

RV reviewed 2023 Grand Design Imagine 15RB view listing

1.0
Bought a new Grand design 15RB in September of 23. One problem after another. It’s been in the shop as long as it’s been out., leaking shower twice, brakes locking up while driving, then no brake pads on one side. We have been battling Grand design the whole way. Our “customer service “...read more
Bought a new Grand design 15RB in September of 23. One problem after another. It’s been in the shop as long as it’s been out., leaking shower twice, brakes locking up while driving, then no brake pads on one side. We have been battling Grand design the whole way. Our “customer service “ rep, LElizabeth Rock, has been aloof, or just ignores us. We hear from her when we file BBB complaints. We’ve had 2 so far. Going to the AG in Indiana next. DONT BUY A GRAND DESIGN! The customer service stops when you sign the contract.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Elkbayou

Washington, USA

Reviewed on January 30, 2024

RV reviewed 2023 Grand Design Imagine 2600RB view listing

2.6
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and...read more
Bought my trailer new in 2023. Since then it has been in the shop for almost 7 months, and now they want me to come pick it up without a clear expectation of when the work is to be done to start fixing the cabinet thermofoil problem. All the thermofoil on the cabinet stiles are delaminating and GD and the manufacturer of the stiles are debating who’s at fault. I don’t care who’s fault it is as my warranty is through GD not their subcontractors. They claim on their website that warranty approval is completed within 24 hours. . . . really? Where is my customer service? Furthermore, I’ve been told the trailer may have to go back to the factory for this work. Seriously, when do you think I’ll see that trailer again??
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Jack Hinson

South Carolina, USA

Reviewed on December 9, 2023

RV reviewed 2023 Grand Design Reflection 310MKTS view listing

3.8
My wife and I purchased our Grand Design Reflection on 11/14/23 form Brown's RV Superstore in Mabee S.C. This is our permanent home now. So far so good. The problem has been attitude dealing with customer service at Grand Design. We have only rolled out our awnings three or four times and the main...read more
My wife and I purchased our Grand Design Reflection on 11/14/23 form Brown's RV Superstore in Mabee S.C. This is our permanent home now. So far so good. The problem has been attitude dealing with customer service at Grand Design. We have only rolled out our awnings three or four times and the main awning has a tear in it. I sent pictures to the dealership and was told to contact Grand Design. My wife called and talked to Davida Horner and she was very rude to my wife. Then I talked to Davida Horner and she was very rude and short with me. I'm sure the seventy thousand dollars we spent is not a big thing to a company this size but that's a lot of money to us. Davida Horner did not try to help in any way. We kinda thought maybe they would kinda give us a little help but no. I thought I would just voice my opinion about another time dealing with customer service. Thanks, Jack Hinson
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Gary Cops

Oregon, USA

Reviewed on December 7, 2023

RV reviewed 2023 Grand Design Imagine XLS 22RBE view listing

2.4
We really like the rv except for the build quality. It has been back in the shop more days than we have actually used it. We have had to replace a slide motor and the awning two shades the two grey tanks will not totally empty unless you are on a down hill slope. And now we just pulled it in the...read more
We really like the rv except for the build quality. It has been back in the shop more days than we have actually used it. We have had to replace a slide motor and the awning two shades the two grey tanks will not totally empty unless you are on a down hill slope. And now we just pulled it in the rain and had a puddle of water at both bottom corners of the slide. And we also have cold air coming in from the corners of the slide. Our last trailer didn’t have a slide and I was concerned about the fact it might leak but slides have been around for a long time so we tried it. And now wish we didn’t have one.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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Voted most helpful review

Charles Weeks

Reviewed on November 28, 2023

RV reviewed 2023 Grand Design Solitude 373FB-R view listing

5.0
We purchased our Solitude late last July 2023. It had several issues that needed repair. The Solitude was purchased new over 6 figures. After multiple phone calls, emails, and texts we finally picked up our Solitude on November 13, 2023. They didn’t clean the unit inside or outside. We plugged...read more
We purchased our Solitude late last July 2023. It had several issues that needed repair. The Solitude was purchased new over 6 figures. After multiple phone calls, emails, and texts we finally picked up our Solitude on November 13, 2023. They didn’t clean the unit inside or outside. We plugged into shore power and everything seemed to be working great. One of the issues was the replacement of one refrigerator door and the freezer drawer. Upon leaving Oklahoma for Florida I discovered that the ice maker wouldn’t work. Upon investigation it had water in the reservoir but wouldn’t freeze. I also noticed that $200 worth of frozen beef had begun to thaw. The reason as I soon discovered was that the seals were missing on the two doors your company replaced. The level of incompetence you guys display just keeps on giving!  4 months of it now. The bed was never repaired. I’m not sure what was going on when you were making the repairs but the island has gouges and marks all over it. I’m guessing when whomever brought in the replacement recliners they did it. Russell (Service Advisor) is the only person I dealt with that showed any professionalism. He apologized for the delay many times. He was also extremely courteous. Nick (Sales Manager) also displayed a desire to help us. Alex made the sale and forgot about us, real nice! Jason (Service Manager) is worthless. He never made one followup call to advise us of any progress. Actually no one made any attempt to give us status updates. I had to demand to see him to get anything accomplished. In fact I had to show up in person because other forms of communication didn’t work. Again worthless. I will never do business with McClains again, ever. I’ve purchased two Grand Designs from your store. Thank goodness the Imagine never had any issues. Grand Design has a great product. So if you want to purchase one go out of state.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

WILLIAM CLIFFORD

Reviewed on November 21, 2023

RV reviewed 2023 Grand Design Reflection 303rls view listing

2.2
The name grand design would lead you to think that things were engineered well. How do you engineer the clothes closet without enough hanging length for your clothes to be too long not to be all wrinkled at the bottom. There are two drawers below the hanging space that could have been made shorter...read more
The name grand design would lead you to think that things were engineered well. How do you engineer the clothes closet without enough hanging length for your clothes to be too long not to be all wrinkled at the bottom. There are two drawers below the hanging space that could have been made shorter so your clothes could hang normally. Or elemenated for proper hanging in the closet. Do not put things in the tubs in the front storage area the tubs are thin cheap plastic and they break out and cave in. The spray on the cabinets is so poorly done light spots showing through nail holes not finished properly. Don’t let the name grand design fool you not well thought through at all
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
4.0
Factory warranty/support
3.0
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