Grand Design Momentum G Class 31G reviews

They'll make you as the consumer, jump through hoops to fix the problems with their units. Calling any idea they have "suggestions" so they can weasel out of coverage of anything done to your unit per their "suggestions" Even if you show them proof of the issues (video, written documentation, multiple witnesses, etc.) and show that the parts they've installed are out of specification - they'll assume no liability leaving you with the bills and an unsafe expensive camper because they choose not to fix it. They'll try to bully you into submission when you stand up to them as well, I've found and anytime they have information that hurts their case further they will call you rather than continue in email correspondence so they can try to lose the paper trails. They'll also tell you that people with 30+ years' experience don't supersede their techs who claim nothing is wrong when they've proven time and time again their products are failing. They'll also blame you - your experience, tow vehicles, hitch(es), everything they can to push blame from their units. In my case the trailers axles were installed 5" out of spec in terms of front to rear positioning, and also have a 1/2" difference between a front & rear hanger diagonally causing sway, bounce, tracking issues, movement etc. in the trailer. I've learned since that I'm not the only owner experiencing this issue and not many have found solutions that work. Those who have, I've tried with no difference made in my particular unit. Now I'm told it's my responsibility to pay a 3rd party out of pocket to prove (again) that there's still an issue. Then, once I do; it must be reviewed by their team before they deem it something they need to fix under their "warranty". I have since found cracks in the trailers frame and gaps / drops throughout the flooring inside. I have filed a report with the NHTSA at this time providing every detail, email, invoice, photo, video proof, and written statement. Show less