Grand Design Transcend reviews

While we love the floor plan of this 2021 RV model, we've had an issue with the sunlight in the kitchen and bath leaking. We took it to a certified technician who informed us that the sunlights in the kitchen area and bath area were never installed correctly via the factory so no matter how much caulking was used on the outside, they would leak. We paid $650 to have them fixed. We called the manufacturer and they wanted "pictures". The technician is certified and we never thought to take pictures so we were not refunded any money. When you buy a new car and something goes wrong, you take it back to the dealer to have it fixed and it's covered, especially if something was not built or inserted correctly, to begin with. You don't have to send pictures to prove any issues especially when you use a dealership or certified technician. It's ridiculous that this manufacturer doesn't stand behind their "warranty". We will not buy from Grand Design again.

We owned a 37' 50 amp Travel Trailer with washer and dryer for 8 years. We never had any electrical problems with it. We down sized to 33' Grand Design 30 amp and are having major problems. The dealer told us we were getting a 1500BTU ac unit and they sold us a 1400BTU that doesn't stop running. When I called them they continued to insist we had the 1500BTU unit which was the largest that it comes with.. I removed the filter from the unit and saw that it was a 1400BTU The temp wouldn't get over 90 degrees on most days. My wife has half a dozen videos of me resetting the main 30amp breaker in the trailer because she was trying to cook lunch for our grand children in the microwave and we can't run the ac and microwave at the same time without tripping the rv's 30 amp breaker. We were forced to take our grandchildren out to eat and checked into a motel due to the dangerously high heat index in the trailer.

I find the doors stick when the trailer is in the sun and the decal on front door melted to the door grab handle when it was folded closed. I contacted Grand Design and after sending photos and several e-mails I was told they did not have a fix for the problem. I read on a forum where numerous people are having same problems. I mentioned this to the Grand Design service rep and was told I would not have this issue in the winter as it was not hot outside. I also asked about a heat retardent and was told there was not one. I asked if the problem had been presented to the design team and was asked was I saying this was a Grand Design problem or Lippert Components as they manufactured the door. I sent a reply back asking about the air gap at bottom of door and the melted decal on bedroom door to see if they were going to do anything about this. Waiting for a reply. I purchased the Transcend after much research having owned other brands of travel trailers in the past. Ratings were very good on the Grand Design so I purchased that brand. Rating showed good quality and great customer service. Now I question my decision. Another issue the light over bed went out after a couple months (had trailer less than 6 months) took in to the dealer for repair and some other warranty adjustments, took over a month to get the light fixture. With all the individuals having the door expansion issue and not cooing the Travel Trailer, has anyone found a solution? I feel Grand Design should fix the issues with doors and cooling as they say they will resolve problems. To be told I will not have this problem in the winter makes me really question what kind of customer service Grand Design has. I would have some serious issues recommend this company for service and warranty. The layout for the Transcend is great just not sure how it will hold up.

This camper is junk!! Bought new at Cookeville RV. 2 Storage doors will not close properly, the awning leaks where attached to camper. The trim molding at the metal around exterior have all fallen off. The hot water heater access panel will not close. There is a leak at the underbelly approximately where hot water heater is. I am very disappointed in a camper we have only used 4 times!! We have 4 trips planned this year and I’m sure it will sit in the shop for weeks to get these things addressed. Not so Grand Design! Oh and interior sliding door has fallen off twice….

From the day we bought this unit there have been nothing but problems and recalls from the company. The dealership I purchased this unit from has a pathetic service department. We are retired and use our unit often. The factory contacts you about a defect and then wants you to pay the expense of parts and labor,provide photo documents to the fact and they determine if they reimburse you for the parts (that they say are knowingly defective) and they will not pay all the labor. The door of my trailer touts a big 3 year warranty promise but the factory has a different tune when they contact you. The list of defects is too numerous to list here but they include a defective inverter, ac (numerous times), refrigerator issues both propane and electric, battery charging issues galore, battery buddy issues, propane valve issues, axle bearings, leaking or rubbing thru of propane lines that are rubber not gas pipe, We chose this unit due to it having a large kitchen area and plenty of counter space. The layout of this unit is perfect for our needs as we spend large amounts of time in one place each summer. All the defects that are brought up require you to take the unit to a dealer and they will not give a for sure appointment you just have to leave the unit and they get to it at their convience. . This is our home for much of the year and this unit has spent many long periods at service centers awaiting basic simple repairs. I am a retired mechanic but the factory will not let me fix these problems myself. We have been an RV family for a lot of years and this unit was a retirement gift to my wife and I to enjoy our retirement. This unit has been a nightmare that don't seem to end. I certanly would not buy another Grand Design product and do not recommend them to anyone else. They are basically a rolling hunk of overpriced junk that the factory makes the sevice issue way more complicated than it has to be. I have a stack of service invoices and numerous emails to support every statement I've made here.

I called way before my warranty was out about a leak. We thought it was my hot water heater. Because one fitting that we tightened was loose. I ended up with a remained floor over it. And ended up since it was after a year figured out it was the water line to the outside shower behind the stairs to the bunkers that was leaking. With no access panel to get to it.... I ended up having to cut a access hole myself to get to it. So after a year of trying to figure this out. I have trim on my couch messed up and linoleum that needs to be replaced. And since the first initial call to grand design about this wad about the hot water heater and I did it my self instead of having someone come fix the wrong problem to begin with. They will not cover it under warranty. Grand design need to have access panels to all plumbing for people. And the books they give you with your new purchase are worthless.

After a little over 2 years of use I am still very happy with the build quality. What issues I did have were relatively minor and addressed immediately by Grand Design. The most impressive part of their customer service was demonstrated when my Thomas Payne theater seat sprung a spring and was poking me in the rear. Thomas Paine totally blew me off, but Grand Design stepped in and helped me with the cost of replacing the seats, even though it was not their product and out of warranty. That level of quality service is hard to find.

So let’s start by saying I am located in Phoenix Arizona and definitely not our first trailer. With that being said let’s start the review. We bought our 265bh in April and bought it for the floor plan. Overall it’s a decent trailer and a great floor plan with the kids. However, I wish they would build the unit to location it’s going to. Very hot inside even with a/c on high and doesn’t cool off master bed area hardly at all and nothing during the day time when it 110* outside. Can’t get a second a/c without moving things around on the roof and changing it to 50 amp or running a completely separate circuit. The trailer stinks whenever someone showers or flushes the toilet. And before anyone says “clean and flush the tanks” just know they are. Over and over and over again. The black tank does not stink (weird I know) but whenever the water is turned on the entire unit smells. When traveling it sways more than I believe it should (even with airbags and anti sway bar). Although the 265bh has a lot of good points, I would not suggest it.

We purchased are GD Transcend 265BH and tow with a Ford F-150. We have been all over the west in it from California to Montana to South Dakota and back to AZ. Overall has done great, except for two major issues. One is our problem with the tow vehicle, a modern half-ton can tow this with no power issues (been through the Rockies with out breaking a sweat) but it’s the fact you have a 5k lbs truck vs a 8k trailer. After taking this from AZ to CA in winds we decided to invest in the ProPride (game changer!) and that issue is resolved. The second issue was that our Furrion AC went out in SD during a heat wave. GD has been responsive but we are still waiting for the dealer to get the parts to fix the AC (2 months later). Overall great trailer, glad we went into it and enjoy the memories we are making with our boys.