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Grand Design Solitude 373FB-R reviews

5.0 (1 reviews)
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Liveability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty
5.0

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Voted most helpful review

Charles Weeks

Reviewed on November 28, 2023

RV reviewed 2023 Grand Design Solitude 373FB-R view listing

5.0
We purchased our Solitude late last July 2023. It had several issues that needed repair. The Solitude was purchased new over 6 figures. After multiple phone calls, emails, and texts we finally picked up our Solitude on November 13, 2023. They didn’t clean the unit inside or outside. We plugged into shor... read more
We purchased our Solitude late last July 2023. It had several issues that needed repair. The Solitude was purchased new over 6 figures. After multiple phone calls, emails, and texts we finally picked up our Solitude on November 13, 2023. They didn’t clean the unit inside or outside. We plugged into shore power and everything seemed to be working great. One of the issues was the replacement of one refrigerator door and the freezer drawer. Upon leaving Oklahoma for Florida I discovered that the ice maker wouldn’t work. Upon investigation it had water in the reservoir but wouldn’t freeze. I also noticed that $200 worth of frozen beef had begun to thaw. The reason as I soon discovered was that the seals were missing on the two doors your company replaced. The level of incompetence you guys display just keeps on giving!  4 months of it now. The bed was never repaired. I’m not sure what was going on when you were making the repairs but the island has gouges and marks all over it. I’m guessing when whomever brought in the replacement recliners they did it. Russell (Service Advisor) is the only person I dealt with that showed any professionalism. He apologized for the delay many times. He was also extremely courteous. Nick (Sales Manager) also displayed a desire to help us. Alex made the sale and forgot about us, real nice! Jason (Service Manager) is worthless. He never made one followup call to advise us of any progress. Actually no one made any attempt to give us status updates. I had to demand to see him to get anything accomplished. In fact I had to show up in person because other forms of communication didn’t work. Again worthless. I will never do business with McClains again, ever. I’ve purchased two Grand Designs from your store. Thank goodness the Imagine never had any issues. Grand Design has a great product. So if you want to purchase one go out of state.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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