Grand Design Imagine reviews

We were told we were buying a high-quality travel trailer but we were lied to. Our first trip out the gray handle fell off of the gray tank, the spare tire fell off and could’ve killed someone, the sliding door to the master bedroom completely fell off, the drawers and cabinets that have hardware to lock them into place during travel don’t even connect to lock because they were installed incorrectly. The refrigerator stopped working, the electrical outlet plugs stopped working and the air conditioner completely stopped working. We tried to get all of this taken care of under warranty. We could not get any place to take our trailer to as they said there was such a shortage in repair staff. The first appointment we could get anywhere was so far out dated, our warranty would have been expired. Grand design would not extend our warranty to accommodate for this. Therefore we bought a problem on wheels. Choose a different brand they do not honor their warranties and they do not build quality products. Whoever installed the hardware must’ve been high as a kite. We bought it at Mike Thompson RV in fountain Valley and they were useless to us as well. Show less

Please do not purchase this GRAND DESIGN IMAGINE!! The quality of the build is terrible and this all starts the day you pick it up. First the manufacturer will send this product out in such bad shape after their supposedly quality check to the dealership. Then when you assume ownership the GRAND DESIGN Manufacturer will completely become your biggest problem. From their choices of dealership to proper product production to available repair parts . Every phase of the GRAND DESIGN ends in a nightmarish journey in total despair of owning one their trailers. I can't even begin to explain the madding process of dealing with this group . The lies and disinformation is just staggering let alone the weeks on end of trying to get information. I purchased my trailer on August 22nd 2022 and have yet been able to use my trailer. So Grand Design finds this situation as business as usual and no problem for them , why because they have your money on your good faith to them and they inturn act like they have done you a favor by selling you their best they can do products and to hell with customer service or warranties. So if they keep your trailer for 4 months to do repairs from the manufacturer it would only be fair to extend the warranty for those months you had it in their possession. But GRAND DESIGN knows that their product is so bad they can't keep up with the bad products they sell you. My hope is that I save someone from the nightmare I am in during for owning one of their trailers. Please Please DO NOT BUY A GRAND DESIGN PRODUCT YOU WILL REGRET THE PURCHASE. I have yet to be able to spend 1 night in the trailer since I bought it on August 22nd 2022 and made 4 payments. Grand Design shame on you and your LIES. Show less

Bought brand new and have to take it into dealer 2 times to try and get it fixed. Nail holes covered up with wood filler that looks very messy, bad panel has to be replaced, water leak on hot water heater, poor ground so battery would not charge correctly, ceiling panel strip loose plus had to redo the equalizer hitch for was setup wrong. Found water leaking under camper and took into dealer and said could not find it and now want to charge me for looking for leak for not under warranty if unable to find leak. Wood, fake, covering pilling of the bench sits and unsure if factory warranty on it. Wish I would of never traded in my Keystone for this camper. Show less

I am the 2nd owner of this camper. Purchased in April 2022. Upon completing this weekend, we will log 14 trips for the year. We are extremely pleased with the Imagine. Have made a few cosmetic changes as well as added Moryide steps. (best addition to date) as of now, no issues to report. Unit cools quickly in the summer and for a camper, stays pretty warm on the cool nights. Pulls very well. I think we may be GD4L Show less

Wife and I have been living in the trailer as we travel the country for the past 3 years. Pros: We’re happy with the space, comfort and livability. We like the floor plan and the kitchen work space is efficient. It’s surprising how much stuff we have stored in here. The trailer pulls fine and is easy to manage the maintenance. We’ve spent weeks at higher elevations where temperatures got in the 20’s overnight. No problems with freezing using the propane furnace. Annual maintenance service has been great. We had one repair after an inattentive driver bumped the back and poked a hole in the outer wall. Dealer promptly fixed it—replaced the back wall with an improved version and they had it back to us the next day. Cons: our exterior black water valve stuck open / was hard to close, so I ended up replacing it. The grey water valves work fine. We have trouble raising and lowering the dining table for the bed when our grandkids stay overnight — but that could just be our problem and not a flaw. Show less

My wife and I upgraded from a 2011 Keystone Sprinter to this hoping to get better use out of the bunk house layout. While that worked out, we have had many issues we did not expect. 1: the build quality is lacking. Dried glue is visible throughout the interior, trim is separating, sliding doors come off rails. 2: sewer tanks are leaking into drain cap. General RV cannot seem to replicate the leak and I've had to get creative to avoid a mess. 3: rear grey tank dump valve is seized. It is located right behind the driver side tires and is covered in road grime. General RV won't cover the replacement as it is a "maintenance failure" on my part. 4: Exterior kitchen leaks rain water into bunkhouse. 5: Perhaps this is because the camper is 37' long, but towing it is no walk in the park. Tow vehicle is a Ram 3500 crew cab long bed with the Cummins engine. Power and braking are fine, but stability on the interstate at speed is very squirrelly (with sway bars adjusted per dealer (and double checked by myself)). 6: OEM tires are garbage. Curb side rear tire was perfectly inflated, but blew apart (like a retread) tearing my propane lines to my fridge and stove away in process. Tires came with a 5 year warranty, but General RV of Ashland VA won't return our calls. There are other smaller issues, but we are already looking for the next camper. We will not be considering Grand Design. Show less

Fantastic floorplan with the 2 slide outs. Perfect for a couple's couch or a permanent RVer. More storage than we ever needed. And Grand Design quality and support. Other than maybe Airstream, Grand Design support is second to none. Show less

I shopped around a lot. Found the Grand design imagine and fell in love with it. Great floor plan. Beautiful interior. I bought it. Perfect. Well it was great until I used it the first time. It had many problems. From the holding tank valve not closing completely and taking off the cap to hook up the sewer. I took a bath with waste water. The slide is so loud you cannot hear each other talk while operating it. There are many problems. HERES my problem. We purchased it on June 16, 2022. Used it one time and have not been able to use it again. Its still in the shop and now its August 2022. And its still going to be a while until its completed. The shop RV COUNTRY in Buckley is where it sits. They are still waiting for approval/authorization to complete the warranty work. Here in Washington state we dont get much of a summer. Its almost over and I have a $60,000 trailer that I cant use. Im very disappointed with the GRAND DESIGN IMAGINE RL 2970 trailer. Please read up on it before buying. Show less

We have been travel trailer campers for 3 years. We started with a Coleman so we could learn the ropes along with pros and cons of camper life. After 2 years we felt confident enough to upgrade and decided on Grand Design. From reading reviews, this was supposed to be a better quality camper and the floor plan was exactly what we wanted! We also bought a new truck to be able to pull the Grand Design. We bought the camper in October 2021. On December 18th 2021, during our family vacation to Gatlinburg TN, the slide broke. This was our third time to use the camper. We were given an appointment date of January 5th to drop the camper off for repair. THREE months later we finally get the camper back. This prolonged time was NOT grand designs fault. In fact, they helped us to get it back by calling the dealership and lighting a fire under their butts. Fast forward to July 22nd, 2022. We had used the camper about 6 times since the slide repair and on another family vacation, the slide broke again. After numerous calls to various people, we have been given a drop off date for repair of September 9th, which is 6 weeks from now,...again, not Grand Designs fault that dealerships are so backed up. BUT we have paid several thousands of dollars for the camper, a new truck, camper insurance, truck insurance and storage for the camper and we have NOT been able to use the camper for months at a time due to what I believe is a design flaw in the slide system and that IS Grand Design's fault. I called and asked them to take it back because apparently it is a lemon and they said no. I asked for some sort of financial compensation for the months of lost time with the camper and they said no. I have looked into arbitration and apparently it is set up to lean towards the big fish, not the little fish in this scenario. Every time I have spoken to customer service, they have been very nice and respectful but the GD Imagine, or at least our Grand Design Imagine is flawed and I would not recommend buying it. Spend your money on something else!! Show less

Great trailer, best quality, design, comfort and durability out there. Bought new in 2020, have had no problems or issues. Very roomy with the one slide out, the two powered recliners and the swivel 40’ TV makes for great evenings inside. The full size 36x36’ shower with plenty of head room makes it! Comes with useful manual and easy to winterize instructions. Truly an enjoyable camper! Show less