Grand Design IMAGINE XLS 19BWE reviews

Horrible customer service!!! How many times are we expected to have a leaking kitchen faucet due to a pump that has failed four times in a year?! This trailer was brand new and our camping trips were full of stress and frustration because we couldn’t use our sink and our trailer flooded multiple times. I guess we just keep taking it back to the dealer every time there is a leak until the thing just falls apart....no other options for us. Grand Design is a joke and their customer service is a reflection of what upper management is all about. Shame on you, Grand Design! Show less

We really love our Grand Design. We took a factory tour the year before we bought our RV. It was apparent from our experience at the factory that the owners and company take pride in their work and product. Customer service was a huge part of what they stressed. Since we bought our RV, we love the layout, design and floor plan. We have had a couple of minor warranty issues. Grand Design is responsive and thorough in their communication with owners throughout the process. And they make you feel like you are a top priority customer no matter the size of your RV. We looked at several RV's while we were shopping. The quality of work was superior in every way. We still happy with our purchase a year later and would recommend this brand to anyone. Even in a small RV, there is lots of storage, no wasted space. My husband is 6 foot 4 and can stand and shower comfortably. We didn't even consider a murphy bed until we saw this model. If you are considering an RV purchase, you must see a Grand Design from the big fifth wheels to smaller models with murphy beds, every single RV is sheer perfection. You will notice the difference the minute you walk in the door. And the size of the tanks are some of the largest on the market and make it great for many different types of camping experiences! Grand Design is truly grandly designed, and you can't miss this brand! Show less