2019 Grand Design reviews

I purchased a Grand Design RV because they reportedly were a high quality unit and excelled at customer service. My refrigerator failed after the first year and was repaired under warranty. The repair failed less than a year later. This time I was told I was on the hook for repairs as the warranty had expired. This in spite of the ongoing problems with the refrigerator. I called Grand Design and they couldn't have cared less. They said it was Dometic's problem as they manufactured the refrigerator. I was stunned that a company that advertised themselves as wanting customers for life treats their customers this way. Grand Design doesn't stand behind their product. To say that they have customer service is an oxymoron. Show less

We bought this RV because Grand Design was purported as producing a high quality product with an emphasis on customer service. The overall quality of the RV is good but the Dometic components are junk. Also, Grand Design customer service is non-existent. Their mode of operation is to sidestep any responsibility for problems and defer the customer to the manufacturer of the problematic component. The customer has to do all of the leg work! When the warranty expires you are on your own whether the problem is fixed or not. Show less

We love the layout and it tows nice but pray no problems arise. Grand Design claims to make customer service a priority but nothing could be further from the truth. Their customer service procedure is simply to shirk responsibility and defer you to the manufacturer of whatever component you have problems with. The customer is left to fend for themself and at their expense. Show less

Roof blew off last year on 2019. Warranty basically gave us the middle finger. GD certified repair facility said it was a manufacturer defect. $12,000. 00 REPLACEMENT. Next trip out it blew a tire, granted these tires looked brand new. Ripped off the siding on the trailer. Then the outside shower blew a plastic POS pressure water fitting and flooded the entire underneath storage compartment. Had this been a fitting NOT to the outside shower, it would have flooded the ENTIRE INSIDE OF THE RV. I suppose that will be next?!!! This trailer is GARBAGE AND THE WARRANTY IS USELESS. Show less

I looked for awhile because I needed a 2 bedroom 2 bath travel trailer. I relocate often do to work and needed the space for my family. Very rare to find one with both needs. I finally found this one. All the upgrades to weren't bad either. Lots of space and room to spread out. The inside amenities and upgraded residential aesthetics are great to ,doesn't make it seem to much like a trailer which is really nice since we would be missing that for awhile. Stays quite warm in the winter and very cool in summer. The outside kitchen is great to for the summer. Show less

I have owned a couple of travel trailers over the past 20 years. In 2019, my wife and I purchased a new Grand Design trailer after we became empty nesters. I had the typical new trailer issues and had to interact with an inept dealer repair service in our area. I stated calling Grand Design directly and they were always able to assist me with the few issues we had. My wife and I had put over 8000 miles on the trailer in about 2 1/2 years and had one of the fender skirts crack. I called Grand Design and they shipped me the new skirt. Thats service!! We recently made the decision to go full time when I retire in a little over a year. We had been unofficially shopping for 5th wheels that are more suitable for full time use. After my last interaction with Grand Design, I will go back to them for our full-time 5th wheel. Great support and they stand behind their product. Show less

We have loved our 312bhts. The quality of the trailer is superior to other brands we have owned. If you get a chance I recommend going on the manufacturing tour to see the attention to detail that is put into each coach. We have had great warranty support from both the factory and the extended warranty company. With that being said we haven't had anything major that needed repairing such as the slide-outs, frame, electric, or plumbing but the minor repairs have been handled to my satisfaction. We love the floor plan, enough room for our 3 kids and our 2 four-legged friends. I would definitely recommend both this model (floor plan) and the manufacturer. Show less

We have lived full time in this camper for over a year. The floor plan makes it doable. We did move our bed back to the toy hauler and make it a king. We love it. The kitchen has a lot of usable storage and the double fridge makes it so much easier to live full time. Show less

Because of the Covid pandemic we were only able to take this on one camping trip. I’ve previously owned several 5th wheels in the past but this was the nicest one I’ve owned. You hardly know you are pulling anything. Easy to park. Very easy to set up. All automatic leveling makes it a breeze. Show less