2013 keystone Bullet reviews

I've owned mine for 7 years and love it! Floor plan is perfect. Slide out gives ample floor space. Rear kitchen results in lots of counter space. It has an oven which is not common in trailers of this size. Had only one recall, regarding seal at joint between roof and front cap. Took it in to dealer and it was repaired in one day. Only complaint is overhead electrical receptacles in kitchen and main cabin. Fixed by adding extension cords. Adding 2" memory foam mattress topper made bed a dream to sleep in. Wonderful to tow. My F150 pulls it like it's not there! Show less

We bought that RV end of April 2019. What a surprise after our 1 st day in there the floor at some soft spots. We brought it back to dealer and they say they couldn’t repair it we have to send it to KEYSTONE after talking with KEYSTONE they told us they want the trailer to INDIANA to repair it. They will have to undo the whole body of the trailer. We went to empty the trailer and remark a lot of blacmold every where in trailer. We complaint to KEYSTONE and there’s no way they going to take that trailer back and give us a new one. No compensation for being over 3 months without the trailer. And we all know that black mold is health hazard. Show less

Great floor plan, double size bunk beds are great. Very light and easy to tow. Love the power awning and power slide out. Plenty of storage. Outside detachable gas grill is so convenient. I Would recommend to others. Show less

The Rear Lounge model feels like sitting in a living room with 2 easy chairs. Put your feet up, relax! Ultra Lites are the way to go, uses half the fuel since it weighs half as much as others in this class. Can be pulled by a half ton truck, crossover or SUV. Now anyone can pull a travel trailer that feels like home. Show less

We are honestly torn about selling our Keystone -- it's perfect in every way for an older couple (that's my wife and I) but doesn't come with the one thing we need: more time to enjoy it! It's easy to tow, roomy enough for tall people (that's us) and great-looking, too! Show less

I wanted to share my Keystone buying experience with those considering a new RV purchase. My wife and I live in Northern Indiana, and after an especially hot, humid Labor Day weekend of 2012, we made the decision to buy a travel trailer. Next we had to decide what to buy and how much to spend. We spent nearly an entire day at an RV show that came to our city that following year, I believe in February of 2013. After looking at every design and type, we made the decision on a Keystone Bullet 298BHS. We took delivery sometime in April of 2013, and at first, it seemed like a well-built unit sporting awesome graphics, and what appeared to be solid interior furnishings. We were really excited with the back bedroom and the number of people it would sleep, the prospect of bringing others (in addition to our two children) with us camping. We were pleased with what we saw, however it is what we could not that would have us regretting our decision to buy Keystone. Later that year, in the fall, my then 9 year old daughter decided one night that she wanted to sleep in one of the top bunks. Off to bed we went, only to hear a loud THUD in the middle of the night, followed briefly by a silence, then a terrifying scream from our daughter. Rushing towards to back, I’m turning on lights along the way. When I reached the rear of the unit, I found my daughter lying on the floor, mouth bleeding and crying her eyes out. As her mother and me tended to her bleeding mouth and trying to calm her, I couldn’t help but notice that the upper bunk had completely collapsed. I was astonished that this bunk had collapsed under the weight of this 50lb girl. The bunk had collapsed because the screws holding the supports onto the walls had the wrong screws in them. So when it failed, it caused huge deep gouges in the wall. We were fortunate of two things, our daughter was not seriously hurt, and the unit was under warranty. I promptly took it to the dealer and they replaced the back wall due to the gouges, and new wallpaper. It was then that the tech told me that he found the screws holding in the supports were the wrong ones, and were probably only ¼” into the wall. He also stated that he went ahead and checked the other bunk to be safe and found those screws to be the wrong shorter ones as well. Next problem we had was the front hatch doors constantly leaking. We fought this problem for almost a year. We complained 14 months into our ownership and were told by our dealer that the unit is out of warranty, and nothing could be done. I replaced both front hatch door seals at the tune of $100 to stop the leaks. Pretty lousy I thought considering this to be a brand new unit just over a year old. We had other smaller issues with the unit over the past few years, more than I want to write or reminisce about. However the final straw was this summer, when we took our unit out to South Dakota. On the way there, we noticed that the lights kept going out. Apparently there was a broken wire inside the 7-way trailer cord, which made it a priority to replace that. Also on the way there, the driver’s side plastic skirting that mounts directly over the wheels had become broken and flying around. I had to pull over to investigate, and found that the cheap thin metal supports had all broken which caused excessive vibration and caused the paper thin plastic skirting to break like glass. That was another $150 to replace that, as well as fashion new supports. When I looked at the other side, it was the same situation, all 3 supports were broken, and the skirt was broken as well, just not as bad and I was able to salvage it. While we were in S. Dakota, it became apparent that the HVAC system did not want to operate properly. The A/C would turn on, but when it stopped, it would not start back up until you physically turned it off and then back on. I had to buy a new control unit and thermostat on the recommendation of the dealer to fix that problem. Also on this trip we had to replace both the shower hose which had a cracked end and the head because the switch that is supposed to stop the water quit working. Needless to say, I could not be a more miserable Keystone buyer. I will admit that this was my first RV, but I guess my ignorance rested solely in the fact that I didn’t realize (or didn’t want to believe) that RV companies sold products that were this prone to repair. Reckless workmanship as well as cheap materials is what I received for my roughly $25 purchase. After our trip this summer, my wife and I have decided that we need to trade this unit in before things get any worse, and never ever again look twice at a Keystone product. They love to post some very pleasant reviews about their products on their website, let’s see if they will post this one. Show less

Very good, easy to pull with chevy 1/2ton. Sleeps 4 very comfortably. TV, DVD Player, stereo. Stove, fridge, hot water heater, furnace & AC. Outside shower. Insulated undercarriage, external gas grill, alloy wheels, spare tire, stabilizer hitch. Show less

After 2 1/2 yrs. the front cap paint oxidized. We had purchased a Platinum plan which covered the exterior and thus the repainting/redecaling. Highly recommend additional warranty plans to augment the 2 yr. plans from manufacturers. Also, at 2 1/2 yrs, the freezer internal protective coating cracked and peeled off, exposing bare metal which would eventually rust. Manufacturer (Atwood) recommended replacement; however, they refused to assist in the cost because their 2 yr. warrnty had lapsed and I did not purchase an extended warranty for appliances. I contacted Trailer Life Magazine Resolution Team and they intervened on my behalf and convinced Atwood to work with me. The entire refrigerator was replaced and I am currently working with Atwood for reimbursement of $2300. On our recent outing, the black water dump handle rod broke and I am currently working to replace either the valve rod or entire valve assembly, depending on what the situation requires. Show less

Three years and the paint went bad on front shell was told to get estimate the body shop told me that the two stage paint process was not done correctly 3100 Dallars to fix keystone would not do anything for me had I known I would not have spent that mutch money on a camper they are there for the money not the customer never again Show less

This unit was constructed with 2 inches less frame than needed resulting in them placing a 2 inch extension to allow the rear spring shackle to be welded. This resulted in the vehicle going down the road and the piece breaking causing the spring shake to spin and come into contact with the main gas line that runs under the frame. This is definitely a design defect or at the least a defect in workmanship at factory, terrible. When manufacturer was consulted they simply said we do not construct this way and will not correct or pay to have the mess fixed. We are very disgusted with the manufacturer and there lack of ability to take responsibility for this bad workmanship. Anyone out there with this type of vehicle should check for sure and be careful. Will never have anything to do with this company and as we travel, different unit, we will make sure that everyone hears about this terrible workmanship and lack of ability to stand behind their product. Anything man made can have a problem, BUT, when discovered should be rectified. The M.T.C. is being notified and will deal with terrible manufacturer. Show less