Heartland Sundance 291QB reviews

We bought our trailer in September of 2020 and have thoroughly enjoyed it. The floorplan was good use of the space available, with a private bunk room for our daughter's that allowed us to let them sleep while we were still up in the camper and a nice outdoor kitchen with a sink. Our only complaint was the small bathroom size, cramped but usable. The only maintenance issues we have had are a couple of loose plumbing connections on delivery and the forward a/c failed last year but that can happen on any camper. No leaks, delamination, or structural issues since and we have taken over 30 trips in the last four years. Been a great camper for us! Show less

I bought a 2020 Heartland Sundance 291QB (manufactured in august) in March of 2021. In June/July of 2021 I noticed a 3" hairline crack in the rear fiberglass pannel. I took it to the dealer to submit a warranty claim on it. The dealer assessed it and determined it to be a problem with the fiberglass pannel. Heartland denied the warranty claiming it was damage. When I called Heartland I talked to David Williams who was not interested in what I had to say. He was not only rude but hostile in his way of dealing with this. He procceded to brag about how he turns all kinds of claims down for miscelaneous things, then proceded to give me a speal about how they have paper work with the dealer that enables them to deny warranty claims regardless if problems occur within the initial time frame of the warranty and that the warranty doesn't actually start when you buy the trailer but when the trailer is manufactured. At this point I got frustrated with the situation and asked for an indepenent assessment of the problem, which was ignored. In my opinion this sort of behavior and hostility to customers is unacceptable for any business, particularly when the dealer identified the problem in the initial claim as a material failure. I will be submitting a complaint with the BBB and CFPB and Heartland HR department. Show less

This has been our first year with this rv and so far it has been great! I have a large family and having the bunkhouse with 4 beds in it is awesome. The RV has a nice flow and plenty of privacy. My only complaint with it is the bathroom. With 4 kids it is quite the hot spot and it's very tiny. With that being said the rest of the rv is perfect! It is half ton towable with a full walk on roof, all tho I prefer towing it with a 3/4 ton truck. The size is great you can fit just about anywhere and the weight is not to heavy. I have done some longer towing with it and has towed like a dream. The out side kitchen is great to cook outside on the hot days, and I love the huge awning. Also the a/c works really well even with 6 people in it. On cooler weather this rv heats very well, with the insulated underside and foam insulation in the walls it is great! The kitchen area has a great layout and with the slide out it is a huge space for everyone to hang out! Now I am a tall guy and I have no problem with the hight in this rv the roof curved to give you great height in this rv. Also there is all kinds of storage for the size of the rv. What really blows me away with this rv is build quality for the price of it. I can say that if you have a larger family and are looking for a great first camper this is it! Heartland sundance has done a great job with this and we could not be happier! I would strongly recommend this rv to anyone with a big family! Show less