Heartland 5th Wheel reviews

First time buying a brand new camper. Loved floor plan and bought. On delivery noticed damage, so looked closer. LOTS of half ass work building unit!!! Hot water heater didn’t work on power because was installed to far from power outlet. Of course dealership didn’t catch until after a year of owning so cost was on me. Drawers not installed properly so if you pull out more than one entire drawer set falls out wall. Fridge not installed properly so have to use screwdriver to open. Seals around EVERYTHING not properly sealed so of course damage and not cover once discovered so again cost on me. Gave Camping World 2 chances to fix everything wrong but still skimmed over! Never buy from Camping World! In 2 years have only used camper 4 times and been in shop 6! Bought brand new and very disappointed! Will never buy another Heartland because of crap construction. Tried filling LEMON LAW but not available in my state!!! Tried filling after 2 months from buying! Paid 80k and after only using once because of issues asked about trade in and was quoted 30k!!! WTF!!! Do yourself a favor and stay away from buying anything new and anything from Heartland! Soooo much more I’m not listening about crappy construction of this camper but I hope you get the point!!! Show less

This is the best floor plan for living that we have ever found. We like the large kitchen, residential fridge, open floorplan to the living and entertainment from the kitchen. TV facing reclining theatre seating is great, plus two full size pull out couches for occasional guests are very convenient. This RV has a large 30"x60" shower with skylight. The bedroom has 2 separate chest of drawers, divided closet, w/ extra shelving, a security safe, and Dyson cordless vacuum. On board washer and dryer, makes life on the road so much easier. The powered King Jack antenna provides over the air channels to a 30" smart TV in the bedroom and 55" smart TV in the living room. It's easy to setup with 6 point autolevel and hydraulic slideouts. Show less

Hello, I am writing to you because, as new owners of a 2023 Heartland Fuel 395 (purchased March 28, 2024), we brought our camper in for warranty service work to address several issues, one we feel is pretty major, which our dealer/service provider would not correct. Camping World located on West Freeway Drive in Hugo, Minnesota is our dealer/ service provider. Since just before our first trip, we noticed a loud squeak in the floor in the kitchen area in front of the refrigerator. See attached video, taken on May 10, 2024. It is loud and annoying. It is in a high traffic area. Camping World service said they would not fix it (under warranty) because Heartland told them it would not authorize it to be fixed because it is “within specs”. We feel this is unacceptable. This camper’s MSRP is upwards of $100,000. We have had a 5th wheel toy hauler in the past. Two of our family members have similar toy haulers. None have had an issue such as this. We would appreciate someone from Heartland contacting us to address this concern. Response: This has been reviewed by my management team. Please see page 6 in the attached owner’s manual we have for all of our RV’s. On page 6, under what is not covered, does state Accessories and equipment that are working as designed, but which owner is unhappy with the design. We always want to do what we can to help all of our retail customers. In this case, Heartland RV respectfully declines warranty assistance for this issue, and will continue to work with you under Heartland RV warranty policies and guidelines. D. Damon Westjohn Toy Hauler Team PH - 877.262.8032 FAX 574-262-8340 Email – Damon.Westjohn@heartlandrvs.com Show less

We purchased this RV used and have owned it for four years. We moved to a much more expensive location that we anticipated being a relatively short-term stay. As such we chose to live more affordably and to escape the higher crime rates of cities by living outside of the city in a neighboring small town. We had it towed for us so between that and owning it well after the warranty expired we cannot speak to those. RV's really are not made for full time living so we anticipated having repairs to make and we have had to make a few. Because I am pretty handy they were reasonably affordable fixes. 39 feet of living space with four slide outs (two of them opposing each other in the living room) make for a pretty large living space as RV's go. These three years have had some challenges, but it is TOTALLY livable. Show less

One of the best campers we have owned. Love that the washer and dryer isn't in the wardrobe closet, gives us so much more room. Kitchen is huge, we have a gen prepared with wifi box, power leveling, power everything. set up is a breeze! stays freezing inside even hen its 106 outside. Show less

I bought my 2023 Heartland Big Country 3200 RLK brand new in April 2023 and have had quite a few issues with it. To start with, the landing gear/leveling jacks have never worked properly, nor does auto level feature work, had it re-calibrated at the dealer and still doesn’t work properly. The ducted air conditioning system does not cool the RV very well, any temperatures over 95 degrees and the air conditioners cannot keep up (having two 15k BTU A/C’s this rv should have no problem keeping cool). One of the bed struts in the under bed storage area broke off the second time I lifted the bed to put something in that storage compartment. The shower liner began delaminating from the wall after three months of usage. The black and grey water tank vents were not hooked up properly and would vent those disgusting gasses into the RV. Some other small things I found wrong with the RV are as follows: The sound bar in the entertainment system was not connected, the handrail for the stairs began to come apart, the Winegard 5g WiFi system was not connected/working, wood trim for the faux shutter window in the bedroom fell off and hit me in the head while sleeping, and many pieces of hardware on the exterior of the fifth wheel have required tightening or have fallen off (wheel skirts, hand rail, reflectors, etc). Lastly, the refrigerator condensation drain doesn’t work, there’s always water all over everything in the fridge. For a fifth wheel that has an MSRP of over 100k (according to Heartland RV), I’ve been pretty disappointed. The one year warranty is a joke as well but at least Heartland covered most of the above mentioned issues before the 1 yr warranty expired. I recommend buying from an RV manufacturer with better quality control and better warranty. Show less

Critters got into the wiring. Have no hot water or AC in the bedroom. Landmark would not give my repair guy a schematic to figure out my problem. Proprietary info I was told. Bottom line - Dead in the water. Try calling Landmark. On hold for 30+ minutes on every extension I tried. I don't know how I'd even be able to sell it. Negative Review - 100% Show less

Overall a very solid unit. Very livable floor plan with an extra large bedroom. Many upgrades come standard. Full body paint looks great after six and a half years. I just wish I had put on slide toppers. Owners need to learn the proper operation of the Schwintek in wall slide system. Show less

I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product. Show less

So let’s face it, an RV is basically a cardboard box on wheels. So going into this thing I wasn’t expecting much. Low expectations it’s hard to be disappointed. All of the warranties are bad because even the manufacturers know it’s unlikely they will make it past the first couple years. We bought our 2016, used in 2019. So all that being said I will say we were pretty lucky the first few years. We love the floor plan. It’s open, lots of counter top space, the carpet is wearing as expected. Things were holding up. We did replace the faucet after the first 2 years. We did all the things you are supposed to do. Wash, wax, caulked, kicked the tires. Then the inverter went out, ok replaced. Then the batteries, because hey you are supposed to replace every 3 years. Ok they went out we replaced. The air conditioner literally creates ice and kicks it out the vents! Then the gel coat was gone, now delaminating is on us. Of course nothing covered by any insurance. So $10,000 bucks we gotta put into it because no body is going to buy this thing knowing the work that now has to be done. All I can say is if you are looking at an RV expect issues. This is not a house it’s a trailer rolling down the highway likes it’s being hit by a 5.5 earthquack. Show less