Heartland Sundance reviews

3 year structural warranty is useless! Very unhappy with heartland. We Have a heartland Sundance a little over a year now 14 months. Since we have had it the sink sunk in the counter, water leaks from under the camper when you take showers , microwave glass came off, trim loose, an the floor is sinking in the middle of the camper.tried to take to get fix for the main problem the floor sinking in & Warranty will not cover , they are trying to tell me we had the refrigerator on to high an it froze an leaked! So it’s our fault an will not cover damages. Seems like this company does not want to take ownership of their cheaply made campers. But charging over priced for them by screwing people over when there are problems or issues with the unit! After reading reviews it seems like some of the same issues! Heartland does not stand by their word an I do not recommend buying this camper. Show less

Do not buy this RV! I would not recommend a Heartland RV to my worst enemy. The floor plan is nice and it tows good, but that's it. The quality of workmanship is terrible, and if there is any quality control at all they need fired. The builders at Heartland must be construction school flunkees or drop outs. Shower floor has no supports under it, floor has cracked a broke around the drain and can't be used cause it leaks. Shower head wall hanger just screwed into thin plastic shower wall and wont support weight of the shower head. Bathroom sink not sealed to cabinet and slids around under counter top. Wallpaper is bubbling and coming off walls. Cabinet door paper peeling off. Bottom exterior paneling mount brackets broken and mounting screws lose or stripped. Awning motor cover flew off doing 55 mph after 1st 100 miles of towing. Moblie RV repair companies in my area don't even want to work on them because Heartland RV gives them the run around on getting paid. Stay away from Heartland built RVs. Show less

The rv is what you make of it, how you live, and the maintenance upkeep. It is fun to stay in for holidays and you have great memories. Gone to many places and had so much fun! Have own washer and dryer hookup as well! Show less

Pros: Heartland did a fine job on engineering this camper. It is very roomy and well thought out. Inside storage is plentiful. Many places to put things. Outside storage seems limited to only the pass-through area in the front. However, I can fit a lot of stuff in there. The Inside lighting is very adequate for whatever you need to. The many windows are a plus that provide ample viewing of the camping area and great cross ventilation. Cons: The workmanship seems a bit shotty where everything seems to fall apart. I keep finding panels being popped out and screws on the floor coming from nowhere. The matress is the cheapest that you could buy. We bought a 3" memory foam pad to fix that. The owner's manual is basically a big disclaimer and warranty invalidating notice. It doesn't tell you anything about how to work the lights or features. There is a blue light under the steps. It doesn't work, I think. I called the Heartland support about it and info on the bumper load limits and I got stuck on hold. I left a message. No call back. The bumper doesn't have room between the bumper and the back of the camper to attach a receiver hitch to it. Show less

Absolute garbage from workmanship to service. Looks nice you front but behind doors drawers ect it is just cheap poorly constructed garbage. Regret ever wasting my money on one. Full of holes, a mice infested party. Show less

This is a very great floor plan easy hauling 32ft gooseneck trailer has every comfort of living at home three slide outs central vac system surround sound stereo system never been smoked in or pets well maintained new tires and awning new battery and inverter Show less

We purchased our vehicle from a dealer near Dallas, Texas. We have had multiple issues with the trailer. Our biggest issue is the slide. While parked in our driveway, we tried to extend the slide to clean and get ready for a month of camping out west. While extending the slide, we heard a grinding noise and it stopped. My husband checked and all the bolts and screws were on the ground and part of the siding was ripped. Heartland will not honor the warranty and said it was our fault. Very disappointed with the sales, manufacturing and communication with this company. I highly recommend you NOT purchase with this company. They do not stand behind their work. Show less

I bought a 2020 Heartland Sundance 291QB (manufactured in august) in March of 2021. In June/July of 2021 I noticed a 3" hairline crack in the rear fiberglass pannel. I took it to the dealer to submit a warranty claim on it. The dealer assessed it and determined it to be a problem with the fiberglass pannel. Heartland denied the warranty claiming it was damage. When I called Heartland I talked to David Williams who was not interested in what I had to say. He was not only rude but hostile in his way of dealing with this. He procceded to brag about how he turns all kinds of claims down for miscelaneous things, then proceded to give me a speal about how they have paper work with the dealer that enables them to deny warranty claims regardless if problems occur within the initial time frame of the warranty and that the warranty doesn't actually start when you buy the trailer but when the trailer is manufactured. At this point I got frustrated with the situation and asked for an indepenent assessment of the problem, which was ignored. In my opinion this sort of behavior and hostility to customers is unacceptable for any business, particularly when the dealer identified the problem in the initial claim as a material failure. I will be submitting a complaint with the BBB and CFPB and Heartland HR department. Show less

Terrible rv! We bought this used and when we bought it we thought the auto level jacks were the only things broken. Got it home and found the microwave wouldn’t work without sparking. The front ac unit leaks like crazy when we use it and leaks all over the bed. The furnace doesn’t work, tried replacing the controller and that didn’t fix it. The living room slide wouldn’t stop leaking and has now ruined the paneling inside. The rear bathtub leaks and pour out water under the back of the camper and I’ve also had to replace the toilet because it wouldn’t stop running and flooded the back bathroom. I’d never buy another camper made by this manufacturer!! Terrible quality and so many things are broken and it’s only 5 years old!! HORRIBLE HORRIBLE HORRIBLE!!! Show less

Great Fifth wheel, accommodates everyone very comfortably, lots of storage and the outdoor bar area is the best feature and used frequently! Great TV in living room with space for everyone to watch TV and just hang out on rainy days! Show less