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Heartland Sundance reviews

3.5 (33 reviews)
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Liveability
3.7
Overall quality
3.1
Floorplan
4.4
Driving/towing
4.2
Factory warranty
2.2

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Voted most helpful review

Tom Deedon

Oregon, USA

Reviewed on February 25, 2024

RV reviewed 2024 Heartland Sundance 262 view listing

2.2
It’s a brand new Rv trailer from bishs rv, I got it home and did a more thorough inspection, several issues, cook top metal railing is bent like it had been dropped before installing, I put a porcelain toilet in it, had several striped holes in the floor with no screws to hold the toilet securely to the... read more
It’s a brand new Rv trailer from bishs rv, I got it home and did a more thorough inspection, several issues, cook top metal railing is bent like it had been dropped before installing, I put a porcelain toilet in it, had several striped holes in the floor with no screws to hold the toilet securely to the floor, windows that are misaligned and won’t latch. Misaligned fridge door, for being brand new they have zero quality control at dealership and heartland.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Helpful (5)

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Voted most helpful review

George

Georgia, USA

Reviewed on February 8, 2024

RV reviewed 2020 Heartland Sundance 291QB view listing

4.4
We bought our trailer in September of 2020 and have thoroughly enjoyed it. The floorplan was good use of the space available, with a private bunk room for our daughter's that allowed us to let them sleep while we were still up in the camper and a nice outdoor kitchen with a sink. Our only complaint was the sm... read more
We bought our trailer in September of 2020 and have thoroughly enjoyed it. The floorplan was good use of the space available, with a private bunk room for our daughter's that allowed us to let them sleep while we were still up in the camper and a nice outdoor kitchen with a sink. Our only complaint was the small bathroom size, cramped but usable. The only maintenance issues we have had are a couple of loose plumbing connections on delivery and the forward a/c failed last year but that can happen on any camper. No leaks, delamination, or structural issues since and we have taken over 30 trips in the last four years. Been a great camper for us!
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Amber

Reviewed on October 31, 2023

RV reviewed 2022 Heartland Sundance 221RB view listing

1.4
3 year structural warranty is useless! Very unhappy with heartland. We Have a heartland Sundance a little over a year now 14 months. Since we have had it the sink sunk in the counter, water leaks from under the camper when you take showers , microwave glass came off, trim loose, an the floor is sinking in the... read more
3 year structural warranty is useless! Very unhappy with heartland. We Have a heartland Sundance a little over a year now 14 months. Since we have had it the sink sunk in the counter, water leaks from under the camper when you take showers , microwave glass came off, trim loose, an the floor is sinking in the middle of the camper.tried to take to get fix for the main problem the floor sinking in & Warranty will not cover , they are trying to tell me we had the refrigerator on to high an it froze an leaked! So it’s our fault an will not cover damages. Seems like this company does not want to take ownership of their cheaply made campers. But charging over priced for them by screwing people over when there are problems or issues with the unit! After reading reviews it seems like some of the same issues! Heartland does not stand by their word an I do not recommend buying this camper.
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Matt Johnson

Reviewed on September 25, 2023

RV reviewed 2022 Heartland Sundance ID262RB view listing

2.6
Do not buy this RV! I would not recommend a Heartland RV to my worst enemy. The floor plan is nice and it tows good, but that's it. The quality of workmanship is terrible, and if there is any quality control at all they need fired. The builders at Heartland must be construction school flunkees or drop outs... read more
Do not buy this RV! I would not recommend a Heartland RV to my worst enemy. The floor plan is nice and it tows good, but that's it. The quality of workmanship is terrible, and if there is any quality control at all they need fired. The builders at Heartland must be construction school flunkees or drop outs. Shower floor has no supports under it, floor has cracked a broke around the drain and can't be used cause it leaks. Shower head wall hanger just screwed into thin plastic shower wall and wont support weight of the shower head. Bathroom sink not sealed to cabinet and slids around under counter top. Wallpaper is bubbling and coming off walls. Cabinet door paper peeling off. Bottom exterior paneling mount brackets broken and mounting screws lose or stripped. Awning motor cover flew off doing 55 mph after 1st 100 miles of towing. Moblie RV repair companies in my area don't even want to work on them because Heartland RV gives them the run around on getting paid. Stay away from Heartland built RVs.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Ben M Brown

Reviewed on May 23, 2023

RV reviewed 2018 Heartland Sundance 3710MB view listing

5.0
The rv is what you make of it, how you live, and the maintenance upkeep. It is fun to stay in for holidays and you have great memories. Gone to many places and had so much fun! Have own washer and dryer hookup as well!... read more
The rv is what you make of it, how you live, and the maintenance upkeep. It is fun to stay in for holidays and you have great memories. Gone to many places and had so much fun! Have own washer and dryer hookup as well!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Alan

Maryland

Reviewed on September 13, 2022

RV reviewed 2022 Heartland Sundance 293RL view listing

3.0
Pros: Heartland did a fine job on engineering this camper. It is very roomy and well thought out. Inside storage is plentiful. Many places to put things. Outside storage seems limited to only the pass-through area in the front. However, I can fit a lot of stuff in there. The Inside lighting is very adequate... read more
Pros: Heartland did a fine job on engineering this camper. It is very roomy and well thought out. Inside storage is plentiful. Many places to put things. Outside storage seems limited to only the pass-through area in the front. However, I can fit a lot of stuff in there. The Inside lighting is very adequate for whatever you need to. The many windows are a plus that provide ample viewing of the camping area and great cross ventilation. Cons: The workmanship seems a bit shotty where everything seems to fall apart. I keep finding panels being popped out and screws on the floor coming from nowhere. The matress is the cheapest that you could buy. We bought a 3" memory foam pad to fix that. The owner's manual is basically a big disclaimer and warranty invalidating notice. It doesn't tell you anything about how to work the lights or features. There is a blue light under the steps. It doesn't work, I think. I called the Heartland support about it and info on the bumper load limits and I got stuck on hold. I left a message. No call back. The bumper doesn't have room between the bumper and the back of the camper to attach a receiver hitch to it.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Kelly

British Columbia

Reviewed on November 16, 2021

RV reviewed 2018 Heartland Sundance 262RB view listing

1.8
Absolute garbage from workmanship to service. Looks nice you front but behind doors drawers ect it is just cheap poorly constructed garbage. Regret ever wasting my money on one. Full of holes, a mice infested party.... read more
Absolute garbage from workmanship to service. Looks nice you front but behind doors drawers ect it is just cheap poorly constructed garbage. Regret ever wasting my money on one. Full of holes, a mice infested party.
Livability
2.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
2.0
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Voted most helpful review

James M Ellison

Alabama

Reviewed on November 1, 2021

RV reviewed 2007 Heartland Sundance 3200ES view listing

4.6
This is a very great floor plan easy hauling 32ft gooseneck trailer has every comfort of living at home three slide outs central vac system surround sound stereo system never been smoked in or pets well maintained new tires and awning new battery and inverter... read more
This is a very great floor plan easy hauling 32ft gooseneck trailer has every comfort of living at home three slide outs central vac system surround sound stereo system never been smoked in or pets well maintained new tires and awning new battery and inverter
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Vickie Austin

Texas

Reviewed on October 18, 2021

RV reviewed 2021 Heartland Sundance 265BH view listing

2.6
We purchased our vehicle from a dealer near Dallas, Texas. We have had multiple issues with the trailer. Our biggest issue is the slide. While parked in our driveway, we tried to extend the slide to clean and get ready for a month of camping out west. While extending the slide, we heard a grinding noise and i... read more
We purchased our vehicle from a dealer near Dallas, Texas. We have had multiple issues with the trailer. Our biggest issue is the slide. While parked in our driveway, we tried to extend the slide to clean and get ready for a month of camping out west. While extending the slide, we heard a grinding noise and it stopped. My husband checked and all the bolts and screws were on the ground and part of the siding was ripped. Heartland will not honor the warranty and said it was our fault. Very disappointed with the sales, manufacturing and communication with this company. I highly recommend you NOT purchase with this company. They do not stand behind their work.
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Colt Heathman

Idaho

Reviewed on August 20, 2021

RV reviewed 2020 Heartland Sundance 291QB view listing

2.6
I bought a 2020 Heartland Sundance 291QB (manufactured in august) in March of 2021. In June/July of 2021 I noticed a 3" hairline crack in the rear fiberglass pannel. I took it to the dealer to submit a warranty claim on it. The dealer assessed it and determined it to be a problem with the fiberglass pann... read more
I bought a 2020 Heartland Sundance 291QB (manufactured in august) in March of 2021. In June/July of 2021 I noticed a 3" hairline crack in the rear fiberglass pannel. I took it to the dealer to submit a warranty claim on it. The dealer assessed it and determined it to be a problem with the fiberglass pannel. Heartland denied the warranty claiming it was damage. When I called Heartland I talked to David Williams who was not interested in what I had to say. He was not only rude but hostile in his way of dealing with this. He procceded to brag about how he turns all kinds of claims down for miscelaneous things, then proceded to give me a speal about how they have paper work with the dealer that enables them to deny warranty claims regardless if problems occur within the initial time frame of the warranty and that the warranty doesn't actually start when you buy the trailer but when the trailer is manufactured. At this point I got frustrated with the situation and asked for an indepenent assessment of the problem, which was ignored. In my opinion this sort of behavior and hostility to customers is unacceptable for any business, particularly when the dealer identified the problem in the initial claim as a material failure. I will be submitting a complaint with the BBB and CFPB and Heartland HR department.
Livability
3.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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