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Heartland Trail Runner reviews

2.6 (23 reviews)
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Liveability
2.9
Overall quality
1.9
Floorplan
3.4
Driving/towing
3.3
Factory warranty
1.6

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Voted most helpful review

Joe townsend

Reviewed on June 20, 2023

RV reviewed 2019 Heartland Trail Runner 18SLE view listing

1.4
I borrowed this heartland camper from my father in law he used it one time kept it covered in Indiana its 3 years old, coming across country with it from Indiana to Arizona we lost the rubberized roofing and had 3 blowouts with the tires i called heartland about the roofing they wouldnt even talk to me they r... read more
I borrowed this heartland camper from my father in law he used it one time kept it covered in Indiana its 3 years old, coming across country with it from Indiana to Arizona we lost the rubberized roofing and had 3 blowouts with the tires i called heartland about the roofing they wouldnt even talk to me they referred me to the roofing manufacturer lady told me ther problem was more than likely the manufacturer HEARTLAND i inspected the roof and she was correct there wasn’t hardly anything securing to roofing material to the plywood roofing material nor was there much material of the rubberized roofing under the aluminum strip in the fron holding it down my opinion of heartland the customer service is crap they try to pass the buck so they dont have to deal with this i guess next step is to retain a lawyer to solve this matter
Livability
2.0
Overall quality
2.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Jeffrey Simmons

Reviewed on June 14, 2023

RV reviewed 2022 Heartland Trail Runner 261BHS view listing

1.8
Absolutely terrible. I have had it a year and already getting repaired. Water leak inside where city water connects. Refrigerator frame is coming apart and looks like my seven year old did the manufacturing of it. I call for support and they say nothing is covered. I wouldn’t buy a Heartland again. Trad... read more
Absolutely terrible. I have had it a year and already getting repaired. Water leak inside where city water connects. Refrigerator frame is coming apart and looks like my seven year old did the manufacturing of it. I call for support and they say nothing is covered. I wouldn’t buy a Heartland again. Trade in value is a third of what I paid for it. Guess it is just going to eat my money away for a piece of crap
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Robert dexter

Reviewed on June 12, 2023

RV reviewed 2022 Heartland Trail Runner 199BHSS view listing

1.8
Had to fix light wiring as terminals on the switch were not crimped as they should be. This was before we ever took it out. On the second trip camping the sink drain in the kitchen leaked so under the the sink I went. Found drain fittings not tight. Now I'm a maintenance man and I can fix most anything on ... read more
Had to fix light wiring as terminals on the switch were not crimped as they should be. This was before we ever took it out. On the second trip camping the sink drain in the kitchen leaked so under the the sink I went. Found drain fittings not tight. Now I'm a maintenance man and I can fix most anything on it be it's not right. I have not taken it back to the dealer to take care of these things because I have to hook it up take it to work and then drop it off and hopefully get back for our next trip out. That takes my time and gas to do this. Now in their defense I get it. If they don't know the problems they can't make it right. But I bought this brand new and should not have to go through this. So I guess what I'm saying is heartland really needs to look at their quality control. Other than that we like the camper so far.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

William Lockhart

Reviewed on April 27, 2023

RV reviewed 2022 Heartland Trail Runner 27RKS view listing

1.8
This travel trailer is a total train wreck. It's packed with safety hazards, lousy workmanship, and a complete lack of care. Look somewhere else for a travel trailer that'll actually give you a fun and safe experience. The upper seal on the slide-out room was a disaster. They didn't even cut it right to fit ... read more
This travel trailer is a total train wreck. It's packed with safety hazards, lousy workmanship, and a complete lack of care. Look somewhere else for a travel trailer that'll actually give you a fun and safe experience. The upper seal on the slide-out room was a disaster. They didn't even cut it right to fit the groove, and instead just slapped on some caulk that failed right away, leaving only one seal to keep the inside protected after it ripped off on the second or third time extending the slide. The oven (all electric, no propane for 2023) was a joke. They didn't bother wiring it up AT ALL, the live wires were just hanging out, exposed behind the oven. Plus, there wasn't even an outlet for the oven, so I had to buy and install one myself. I had to replace and diagnose four other outlets because of a ground fault, which made this trailer a total safety hazard. The shower handle box was so badly caulked that it popped out of the wall on the first drive. And speaking of the shower, it turned into a waterfall, dumping water all over the bathroom floor. Had to re-caulk that thing, too. The slide-out room was crooked and needed a height adjustment to fix the decals not lining up with the ones on the body of the trailer. The water heater started leaking water, so I had to get that fixed as well. On the first drive, the blinds and valence ripped out of the roof and covered everything with drywall dust. Both left and right sink drains needed fixing because they leaked water and damaged the particle board in the cabinet. Even the fire alarm battery was put in wrong, so I had to fix that, too. The fridge was also installed crooked. Just one more thing to add to this list of disasters in this travel trailer. Credit where credit's due (I guess), the interior does look good and I like the floorplan, but Heartland HAS to know better than letting this off the factory floor. It's appalling.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Ann

Reviewed on November 15, 2022

RV reviewed 2015 Heartland Trail Runner 30USBH view listing

5.0
Dual tires make it easy to maneuver and best for inclement road conditions. Livability is large and comfortable. Exterior is rugged and attractive. All components are hardy and easy to maintain. Bunkhouse offers a lot of optional uses. Great storage. Great for company. Great for office. Enclosed underbelly pr... read more
Dual tires make it easy to maneuver and best for inclement road conditions. Livability is large and comfortable. Exterior is rugged and attractive. All components are hardy and easy to maintain. Bunkhouse offers a lot of optional uses. Great storage. Great for company. Great for office. Enclosed underbelly protects and insulates.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Brandi Pohl

Texas

Reviewed on September 27, 2022

RV reviewed 2022 Heartland Trail Runner 251BH view listing

1.0
This unit was purchased new from FunTown RV in Thackerville, OK in May 2022. As of September 27, 2022 the unit has been used for 3 weeks because it has been at the dealership the rest of time for repairs. The AC unit was wired incorrectly so that was the first issue. Paid $2000 for a second AC unit to be inst... read more
This unit was purchased new from FunTown RV in Thackerville, OK in May 2022. As of September 27, 2022 the unit has been used for 3 weeks because it has been at the dealership the rest of time for repairs. The AC unit was wired incorrectly so that was the first issue. Paid $2000 for a second AC unit to be installed only to have the original one go out a week later. The walls were popping apart at the seams inside the trailer during the first use. The siding on one side caved in and had to be repaired. The dealership has had the unit since July to replace the original AC, fix the walls, and now it has to be transferred to a different location for the siding to be repaired. Making payments on a unit that cannot be used is BS. From reading the reviews it looks like they need another class action lawsuit. I guess they only produce crap. DO NOT BUY A HEARTLAND MANUFACTURED UNIT!!!!
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Russell Blundell

Oklahoma

Reviewed on April 27, 2022

RV reviewed 2021 Heartland Trail Runner 251BH view listing

3.6
I bought this in June of 2021 the kitchen sink has rust spot all over it took it in to Fun Time RV in Thackerville Ok. They turn it in for warranty and of course Heartland denied the claim saying it was something about environmental and not a factory defect. I think this is totally unacceptable on there part ... read more
I bought this in June of 2021 the kitchen sink has rust spot all over it took it in to Fun Time RV in Thackerville Ok. They turn it in for warranty and of course Heartland denied the claim saying it was something about environmental and not a factory defect. I think this is totally unacceptable on there part . But after reading some of the complaint I see this is there way of operation
Livability
5.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Lynn Daigle

Texas

Reviewed on April 18, 2022

RV reviewed 2021 Heartland Trail Runner 251BH view listing

1.0
Do not buy this camper. It is not worth the money you paid for it. I bought one in June 2021 and have had nothing but trouble with it. I have camped in it twice and now it is falling apart. The heating system doesn’t work. I can’t lock one of the compartments and the paneling is falling off the wa... read more
Do not buy this camper. It is not worth the money you paid for it. I bought one in June 2021 and have had nothing but trouble with it. I have camped in it twice and now it is falling apart. The heating system doesn’t work. I can’t lock one of the compartments and the paneling is falling off the walls in the bathroom and the living area. When I contacted the manufacturer and Fun Town RV about the problem I was told it was my responsibility to find someone to fix it or to bring it to FunTown which was 2 hours away. Stay away from Fun Town RV and Heartland trailers as they are both trash
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Rebekah

Texas

Reviewed on February 13, 2022

RV reviewed 2021 Heartland Trail Runner 251BH view listing

1.8
Poorly made. Roof came apart within about three months of purchase. Manufacturer denied the warranty work. They told us it was our responsibility to fix it. Pieces fall off of the inside, the door doesn’t open or shut properly. We will never buy this brand again. The manufacturer did a poor job then doe... read more
Poorly made. Roof came apart within about three months of purchase. Manufacturer denied the warranty work. They told us it was our responsibility to fix it. Pieces fall off of the inside, the door doesn’t open or shut properly. We will never buy this brand again. The manufacturer did a poor job then doesn’t even cover any repairs. They find a way to deny literally everything that is wrong with it. Aesthetically it’s a beautiful camper but highly deceiving.
Livability
2.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

Bruce Gordon

Pennsylvania

Reviewed on September 13, 2021

RV reviewed 2018 Heartland Trail Runner 33IKBS view listing

2.8
This has been the absolute poorest built RV I have owned. We love the floor plan but things began to break in less than 4 months. Furnace circuit board fried due to water intrusion. Less than 2 years in we began to develop a leak in the roof. It has ruined much personal property. I have escalated this to Hear... read more
This has been the absolute poorest built RV I have owned. We love the floor plan but things began to break in less than 4 months. Furnace circuit board fried due to water intrusion. Less than 2 years in we began to develop a leak in the roof. It has ruined much personal property. I have escalated this to Heartland with multiple pics and they are pushing back to to repair it. It sits on a seasonal site and has never been towed. The first thing they asked is whether I bought a extended warranty. Seriously! Also stated not part of structural warranty. I will escalate this and be their biggest pain! AVOID THIS BRAND!!! Literally, I have trim pieces falling off inside. Water fitting broke off and flooded entire RV.
Livability
4.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
3.0
Factory warranty/support
1.0
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