We bought a new 427RW in 2017. It is a beautiful trailer, especially when it comes to the full body paint for which I opted. Pulling the unit from Ohio where I purchased back to Pennsylvania where I live was exciting. Dozens of times during the journey, my factory brake controller reported loss of brake connection. Fantastic! Towing a 17,000lb + trailer in the PA mountains with no trailer brakes is exhilarating! The trip was rather stressful.
We decided to spend our first night on the return at a campground along the way. Everything appeared to function as it should, but then came a heavy rainstorm that night. During the storm, I noticed water dripping from the bottom of the two smaller kitchen windows. We placed towels on the counter, and would address the issue upon returning home, The next morning when we were ready to leave, the main living room slide would not come in. I messed around with it for an hour and could not get it to retract. Finally, when I was ready to give up and call a mobile RV tech, it came in.
Once home, I took the unit to a local RV dealer to have my issues addressed under warranty. The dealer stated all issues were repaired. The brakes had a loose wire which was causing the brakes to short out. No explanation provided for window and slide issues.
Bottom line, the slide continued to misbehave, and the water leak caused delamination of my sidewall under the leaking windows. Heartland refused to address either of these issues.
I have had many other issues, most minor in nature and I resolved them myself. My skills are as good or better than what you will find at many of your local RV shops.
I have been fortunate enough that none of my cabinets or trim have fallen off. Carpet they install is garbage and you will be lucky if you get one good year out of it. But the biggest issue, is the sidewall delamination, especially on a painted unit because it looks terrible. Obviously, Heartland does an inferior job sealing their windows. I have three separate areas on the door side of my RV that have delaminated. All are under windows. The factory installer who did the door side windows was either new, drunk or on drugs. The non-door side has been fine. This is a recurring issue with Heartland. If you do not believe me, take a walk around your campground and look for delamination on Heartland rigs. It is everywhere. There is a Landmark in the park I am at now, where the entire side of the unit is covered with delaminated areas. And Landmark is their flagship product! I have seen others as well, Cyclones, other Road Warriors, Prowlers etc. They are everywhere. Personally, I think all owners of Heartland delaminated RVs should band together and file a Class Action lawsuit against the company.
Would I buy this brand again. That is a big NO! Do yourself a favor and save a ton of anguish, stress, and regret. Shop for another brand. Do your research. I thought I had done mine, but boy was I wrong. If you end up buying a Heartland and you experience these issues, remember one thing, "I told you so!"