Heartland Bighorn Traveler 39FL reviews

Shoddy construction but worst part is warranty support. Heartland approved 3 repairs but only paid for one. I have $400 that I paid but they will not reimburse me. I have sent a dozen emails and the service department won’t even respond after their initial approval to get the service done. Show less

The model is nice and big on the inside. The living area is in the rear with high ceilings and lots of large windows. There's room for entertaining, while preparing meals in the easy and convenient kitchen. The option of a full size refrigerator is not a good because they only run on city electricity. The dual fuel refrigerator is the perfect choice. The upper level is large with a roomy bathroom and large shower with skylight and the bedroom features a King size bed. Closets areroomy and lots of drawer/dresser storage. This is my choice for an RV 5th wheel.....Buying used, in excellent condition is a real find for this particular unit. Good for short and long term seasonal living or full time for two people. Easy tow, even thought it's 36' from the hitch....it follows great behind your pickup. Show less

I would NEVER buy another Bighorn. Had this camper delivered. Set it up and found a list of poor workmanship!!! Front door warped Soft spot in floor Lights that do not work Hot water heater will not run on electric Cabinet doors warped Spots all through the ceiling Wires protruding from fixtures Leveling system doesn't level Ac system leaks Overall very poor quality workmanship, no one including the dealer at Explore USA will address these issues. Needless to say I will be getting rid of this camper Show less

Very poor construction, items marked incorrect, one of the gray tank dump valves was not installed were shown in the user guide nor instruction sticker. I have to get on my knees to reach the hidden valve which is mounted on the frame, not in the enclosure where the other valves are located. Heartland has denied every warranty claim the dealer has submitted. Never again will I purchase a Heartland RV. Forget warranty and specifications, Heartland does not honor them. Show less

The irony here for me is that we traded in our 2018 keystone cougar 5er,which we had just bought new, and were having ALL the problems mentioned here...for a 2018 Bighorn 3010. Our new rig has lots of rinky dink problems,also, but not so bad.the rig is much nicer,and we hurried and used it a lot in that first year warranty period. We do go out in the desert, boon docking,so we account some problems to that...but, after many discussions with travelers in the Quartzsiteand Yuma area my theory is there are higher quality crews or shifts or bodies of workers, and if your fortunate enough to get a better crew, you won't have cabinet doors falling off and missing molding, and screws,etc...Its confounding, the poor quality is so widespread! One biggy for me was how many voices, on the forums , emphasized the PDI, pre delivery inspection...we did that big time, and had many small things done b4 we drove off the "lot where they forget you". Show less

We camp seasonally therefore were in the unit every weekend. We leave the slides out unless bad weather in between trips. We leave food in the refrigerator so it runs all the time. We've had a few issues that the warranty department approved ASAP. We take the unit in each fall at the end of the camping season. Last year we found issues that couldn't be fixed until after the warranty expired. The warranty department honored the work knowing we camp seasonally and couldn't have the unit in on time. Not sure what anybody else could ask for. Show less

The overall quality and workmanship are sub-standard. Some of the issues are due to design flaws. On our first trip, which was a shake down trip because we expected problems based on other RVer’s experiences. We found numerous small issues all related to workmanship and quality control, lose screws, extra hardware, pieces of wire, wood and metal chips. The big one was no heat in the bedroom. After getting to the back of the furnace I found that the Flex duct that runs to the main duct that runs the length of the trailer was not connected and also pinched under a wire bundle. Also the hole where the air goes into the duct was not completely cut out, it was a half moon, restricting air flow. Rerouted and reconnected the duct I also installed adjustable floor vents so I could force more hot air into the bedroom. There should be a fan in the duct to move the air the length of the trailer, the blower in the furnace isn’t powerful enough. Also the toilet seat was crooked and the pins that hold the toilet lid on kept coming out. Straighten the seat and then pended the end of the pins that hold the toilet lid on and tapped them in, 12,000 miles later they still haven’t come out. The recliners weren’t installed correctly. Took them out and reinstalled the correctly. The first day of our first real trip the control board on the refrigerator failed, wouldn’t run on gas. Contacted a local repairman and Dometic they shipped the repair part over night and paid part of the repair cost. About 500 miles later the plastic brackets holding the clothes rod broke dropping the clothes on the floor of the closet. Replaced the brackets with metal brackets. A couple thousand miles later on our trip the hot water tank quit working on AC power. Called local repair guy, he found a lose connection. After 5000 miles on the road the furnace quit working, it was our last night on the road so I got it fixed at the dealer at home. Heartland replaced the furnace under warranty. It took a while for it to get from Heartland, but not should if the dealer may not have been part of the cause. After about 9000 miles the closet clothes rod bent, dropping the clothes on the closet floor. Replaced it with a piece of galvanized pipe. The problem is a poor design, no middle support for the span of the rod. After about 10,000 miles all the tires started to go bad, started separating. Luckily no blow outs. Of course the OEM tires are just junk to begin with. Also after about 10,000 miles had an issue with the bedroom slide not wanting to go out or in. Would start then go crooked and stop. Called a local repairman, he showed me how to use the slide controller to override to get it in and out and to re-sync it. Also told us to hold the switch for the count of ten after it stops moving to allow the motors to sync up. There was a design issue with the over head vent fans, the one in the kitchen was not powered, the one in the bathroom was powered but you had to stand on something to operate them, a safety issue. I replaced them with remote controlled fans. This Issue was addressed in the newer model. AC in the living room runs a lot. Part of this issue is due to poor placement of the thermostat, it is next to the outside wall and a window. It is mounted on a cabinet wall with no insulation behind it so the heat from the outside wall is channeled into the cavity behind the thermostat. Need to place insulation in there to prevent the heat being channeled. Had poor AC air flow due to improper parts being used. Found out that the depth of the ceiling grills blocks a good portion of the duct. I cut down the depth of the grill, this increased the air flow. I also installed adjustable AC vents in the bedroom and bathroom. These improvements have worked well in 100 degree temps. Another design flaw, but this is in every trailer I have looked at is there needs to be a flush system in the grey tank, just like the black tank. As for the mattress, a piece of junk, replaced it. Heartland needs to have experienced RVer’s review their designs for flaws. They also need to improve their workmanship standards and quality control. Show less

Bought new in mY 2019 and have not had a chance to use it yet due to problems. Got it home, put levelers down. Put the slides out, kitchen slide out sounded like metal rubbing on metal. Went ahead and put some water in the tanks just to check pressure and water pump and hot water heater. Noticed water leaking outside and some on the inside. Took it back to the dealer they replaced the slide seal and advised water systems were all ok. I noticed that the tank drain was pointing up at an angle but got no comment from the advisor. Got it home, kitchen slide now creaking like wood on wood, roller was on top of new seal. Noticed cowling underneath by drain pipe was falling off. Took it back to dealer, fixed roller problem. Advised me that it would be unsafe to take home since the black water tank had detached, cracking pipes and could fall off on the highway. Advisor is working on getting warranty approval so we can take a trip the end of the month. I will update later. The ratings for warranty and livability are just a WAG till all is over and done.🤞 Show less

Lemon, bad, falling apart, multiple times in shop since drive off sales lot. All 4 tires had to be replaced, tread started coming off, air conditioner, furnace fan, screws exterior falling out, lights flickering on slide, closet rod falls down with clothes on it. Replaced mattress, it was paper thin. Back exit window lock broke, opens when traveling. Shade fell down, want stay up. Shower door lock falls off, just goes on and on. Bought new, thought this brand was a good one. Price was way to high for all that we have bad to repair, replace. Now 1 year warranty us out. Big Lemon Bighorn RV Show less

We purchased our bighorn traveler 39fl in August 2018, we absolutely love the floor plan and we have taken 3 trips in it so far, 2 short weekend trips and just got back from our 3rd trip which was a 2 week cross country trip and put 3200 miles on it this trip alone, now even though we love the floor plan I’m beginning to wander about the quality! I took it in to a dealer probably a month after we bought it due to slide seal completely detached at the top, front air conditioner would randomly cycle on and off repeatedly for 15-20 minutes, toilet lid falls off, and missing sealer along the roof trim. They fixed everything no problem that time. pulled it out of my storage barn this spring to clean the roof and get it ready for summer, noticed sealer missing around all the clearance lights so I took it upon myself to remove each one and apply silicone sealant to the back side of them and then reinstall them, couldn’t believe they did such a crappy job on such a basic thing as sealing the lights which over time would have caused water damage. Now just got back from our cross country trip and it’s back at the dealer. This time 1 of the front slides hangs up and won’t come out, takes 1 person pushing on the slide and 1 person pushing the button, front A/C still not working right, refrigerator has shifted or something in the cabinet and now you can’t open one of the doors all the way because it’s hitting the cabinet, and the awning has pulled loose from the outside wall! Never even used the awning on this trip! So far the dealer I take it to has been great and is trying to fix my problems but I have not had any of these repairs completed yet so we will see. Just not sure what to think of the quality if I’m having the issues with a brand new unit and only 3 trips on it, scares me a little. I understand everything has problems time to time but to have so many In less than a year, I just hope they can get it fixed with no reoccurring issues. Show less