Heartland Bighorn reviews

I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product. Show less

This is the third fifth wheel camper I have had and It is the poorest quality of the three The others were a Dutchmen and a Jayco. This unit has cheap furniture, cheap flimsy wood trim inside that is falling off, the finish on the woodwork is junk and scratches easily. The tires that came on it were chineese junk. the slide outs do not seal tightly when closed. The bedroom slide out leaks water into the floor in the bedroom. I just discovered that the basement storage area has been leaking on the driver side and has rotted the floor out So its probablly been leaking since it was new. The plastic trim around wheel wells is poorly fastened and flaps in the wind going down the road. I will never buy a heartland product again This Camper has not seen heavy use and is falling apart. Show less

Great RV. Well built and the Arctic package is nice in Maine. Wish mine had a generator but has a spot for the hook up in the forward storage compartment. Height is nearly perfect for my new body style f-250 where some other campers rode too nose high due to the suspension. Show less

Heartland does not stand behind their poor workmanship. RV was in the shop for 10 months for warranty issues, while there 5 more things were broken. Heartland was notified about these many issues so they could improve in their assembly line, but they did not want to listen to anything I had to say. They kept putting it back on the repair shop. If their product was made properly, it would not need to be in the shop. Very nice RV, Sad Heartland does not stand behind their product. No compensation for the 10 months of time lost, loss of depreciation, missed family vacations, etc. They just do not care. They lost a customer and will not recommend. Show less

Shoddy construction but worst part is warranty support. Heartland approved 3 repairs but only paid for one. I have $400 that I paid but they will not reimburse me. I have sent a dozen emails and the service department won’t even respond after their initial approval to get the service done. Show less

The model is nice and big on the inside. The living area is in the rear with high ceilings and lots of large windows. There's room for entertaining, while preparing meals in the easy and convenient kitchen. The option of a full size refrigerator is not a good because they only run on city electricity. The dual fuel refrigerator is the perfect choice. The upper level is large with a roomy bathroom and large shower with skylight and the bedroom features a King size bed. Closets areroomy and lots of drawer/dresser storage. This is my choice for an RV 5th wheel.....Buying used, in excellent condition is a real find for this particular unit. Good for short and long term seasonal living or full time for two people. Easy tow, even thought it's 36' from the hitch....it follows great behind your pickup. Show less

This was the perfect RV for us. 41 ft long, a bathroom we both could get into with seperate sinks. And the thing that sold us was the washer and dryer being in the bathroom and not the closet. tons of storage space, of all our RVs this one was definitely my favorite! Show less

I would NEVER buy another Bighorn. Had this camper delivered. Set it up and found a list of poor workmanship!!! Front door warped Soft spot in floor Lights that do not work Hot water heater will not run on electric Cabinet doors warped Spots all through the ceiling Wires protruding from fixtures Leveling system doesn't level Ac system leaks Overall very poor quality workmanship, no one including the dealer at Explore USA will address these issues. Needless to say I will be getting rid of this camper Show less

Love the RV but Heartland parts and service Suck. A window for my RV sat in their warehouse for over 2 months then it was damaged before they could ship it to my repair facility and had to be reordered which added another month to the wait time Then a panel was ordered in March and it has been sitting in their warehouse for over a month waiting for someone to stick a label on it and send it to my repair shop I am so fed up with Heartland I would never recommend their products No one seems the least bit concerned that my unit has been sitting at a repair shop since September 26,2021 waiting on Heartland parts Show less

This RV is beautiful inside. It has a very spacious kitchen and living room. Even the bathroom is spacious. I've been in a lot of RV's and this one has the biggest bathroom I've seen yet. This RV also has TONS and TONS of storage, for an RV. Amazing. The seating inside is incredibly comfortable. Show less