Tiffin Phaeton reviews

We purchased this RV new in 2019. We traveled throughout the USA since then. Warranty work was done after the purchase on a number of areas, but the work done in Red bay and anything else that was needed and worked on locally by a Qualified mechanic was all done with professional feedback. I was also impressed by how service techs I would call spend whatever time necessary with me( I'm not a mechanic) to resolve whatever issue I may have. We have loved our time with this RV but will be selling it soon since our travel will change going forward international Show less

We pre-ordered a Tiffin Phaeton 40IH Motorhome this year before Corona hit, with delivery in early July. When it arrived, there were numerous issues we were surprised would come out of the factory. There were several places with scratches in the interior doors and trim that had been puttied over. One was a large gouge in the underside of the cabinet over our chairs. The dealer said Tiffin was unlikely to replace the whole cabinets and just put a little more putty on, which looked even worse. We also never got several things fixed like a front window night shade with a huge crease in it. We were going to drive all the way to Alabama to Tiffin to try to resolve the issues since our dealer couldnt but Tiffin said its first come first server and that we would be waiting at least 10 days once we got there to even have them look at it. Long story short, we paid more then some houses for this RV and the quality falls way short and is worse then the RV we had before that was 1/3 the price Show less

Purchased our Tiffin Phaeton 40IH on 31 August 2019. Still sitting at the RV Country dealership two weeks later waiting to get repairs due. From day one the main awning would not work. Still waiting on parts. From day one front TV would turn on automatically any time. TV was replaced but that one was damaged during shipment so it didn’t work. Still waiting for replacement TV. The shower door guard at the bottom was damaged letting water seep onto the floor. This did get repaired. The Clear coat protection on the front was peeling off in two places. Dealership found someone to repair the clear coat. Found a couple of small bubbles in the repair. You would expect that an expensive motor coach would have been checked thoroughly before being turned over to the customer. Granted after all the paperwork was done I was notified of the deficiencies and told that they would be repaired. Still sitting here at the dealership waiting. Patience is a virtue but there is a limit that is quickly approaching. Show less