Newmar Dutch Star 4369 reviews

The bath and a half is great when traveling with other people Heated floor is really good on the cold mornings Comfort steer is amassing really helps on Wendy days The storage allows you to bring all that you need for full time living Show less

I had a 2014 dutchstar that had upholstery furniture issues . Now I own a 2017 Dutch star and have the same problem the upholstery falls apart. It’s incredible that you spend $600,000 in a coach and I have to worry about the upholstery. They tell you that they’ll pay for half of the cost of replacing the fabric BUT only if you buy it through them at a double the normal cost. I’ll pull Street in this type of a coach should last you at least 10 years Show less

With a full super slide of one side and two slides on the left side you have lots of room. I'm 6'5 and I feel very comfortable in this unit. Having any problems with this unit and with the extended warranty we have a piece of mine also with it. It has all the bells and whistles that you could ever want. Very fun to drive also. Show less

We will never buy Newmar again since we don't love service lounges. We full timed for 4 years in a 2016 Dutch Star. The first year we spent 2 months in service while living in it. By the end of the fourth year we spent almost 5 months in service because of over 120 repair items. Even though they offer tech support during limited hours during the week, good luck getting someone to call after hours, the service techs frequently gave bad advice and struggled to timely get us into service facilities under warranty. They became useless after warranty expired. Extended warranty by Cornerstone was a joke on us, always denied a claim, never should have bought it. Big stuff like: side radiator gear box went out twice, AC unit failed, needed a new one, 2 slides leaked (lack of sealant inside the slide from production) causing severe damage to cabinets, steering gearbox failed, full wall slide sagged requiring additional support and replacement of broken tiles, Oasis system 2 pumps failed, 3 full wall hydraulic pumps had to be replaced (slide cheeped out while driving, then new pump leaked after they replace wrong pump), furniture replaced because the fake leather cracked, 5 television sets mostly for unknown reasons, refrigerator failed, televator replaced, door step electric cover broke, door latch broke twice, Oasis fluid leaks, power steering fluid leaks, 2 leaks to the Freightliner air system (requiring them to cut out the diesel tank to get at the air reservoir), Winegard over the air and satellite antennas both replaced, 3 outside decorative trim pieces just fell off from lack of adequate silicone, silicone caulking around entire outside separated from the paint, diamond shield on front bubbled and separated (no we don't allow power washers to be used on the coach). But it was the small stuff from lack of quality at Newmar production and components that just accumulated that were the most annoying; like toilet electric switch failed, tiles cracked, inside trim separated from walls, wall paper came off, power reel replaced, cable to TV failed, bay door actuator failed, loose fuse box connection, dry climates the wood shrinks exposing unstained wood, wood stain wore off around door knobs, numerous drawer latches had to be replaced. As most RVers know, its the phone calls, troubleshooting, rerouting, scheduling, and fighting about what was warranty and how long it takes to fix something is the biggest headache. We did our part making sure we followed all the service requirements and self maintenance of the coach. For a Class A costing over $420,000 MSRP, this was our mistake for buying it, believing we were getting "Newmar quality" for the price. Selling it was one of the happiest days of our lives. If RV manufacturers profit/cost cutting measure is to increase production but to fix problems post production, then they should be offering 2-3 year full warranties for time to fix all the production and component failures. It was impossible to schedule enough service appointments in the first year to fix all the issues we encountered. Many Newmar service centers required at least 3-4 months to schedule and mobile repair can only do so much. The only positive regarding repairs was the Newmar service in Nappanee, Indiana. Have to schedule months in advance, but at least they have the parts and knowledge to repair quickly unlike most RV dealer service centers. Show less

Purchased first of Feb. 2019 New Since then I have had use of unit for a total of 6 weeks. The rest of the time was having warranty work preformed. currently as of today it has been in the shop for the last month for replacement of the front ram for the 30' slide-out wall. November 7, 2019. this takes my Warranty down to an effective 3-1/2 months since so far the rest of the time it has been in the shop. I paid a $50.00 service call for a warranty issue. Sent Bill and receipt to Newmar and they sent me $10.00 back. In order to not have a high repair bill, I drove 60 miles in the rain without wipers. I am not at all satisfied with my decision to buy a Newmar product. Show less

Newmar is the best built RV... minor issues. you can get help from their toll free hotline!! Have called twice and explained my issue and they walked me right through my problem. Fixed and both times it was just my lack of RV knowledge!! Will probably buy another Newmar.They are built to last!! Show less

Ok, the good, the bad and the ugly.... We custom ordered our coach. We have overall been very happy with it after almost 2 full years. We are also full timers, so that is a good bit of actual use. So, on with the issues! We are not really impressed with the Girard awnings. We have had 2 issues with them that seem to be continuous problems. The first is that the wind sensor (puts the awnings in when winds exceed a certain amount) is very temperamental and prone to not working (replaced 1 once, and just gave up after that). I attribute this to its location. It is fully in the area that gets deluged with water that runs off the awning. The second issue with the awnings are that they move from the proper storage position. They have an adjustment that allows you to set where they store and open to. But you can adjust this and a month later, your awning is again sticking out a half of an inch. Initially, one of our awnings also had a small tear in it. This was replaced under warranty. I think the tear was caused by the awning not stowing properly. On the good side, Girard has been great with the phone support when I have needed it. The Oasis water heater. It did not work when we first picked up our RV (found out after a 5 hour drive home). After disconnecting, reconnecting everything and seating cannon plug wires, it started working. I do not know why it had an issue, but it has worked since....maybe an improperly seated wire or something. We also had one of the Oasis water pumps (there are 3) go bad. Oasis customer service was great. I had a new pump and replaced it myself a day or 2 later at no cost. (Easier to do it myself than to drive it 75 minutes one way to the nearest service facility). We had some weird electrical stuff going on when we first drove our coach home. The dash lights were flickering, the lights under the bedroom slide were intermittent, and the baggage locks worked intermittently. Most of these issues resolved themselves (maybe a ground wire that just needed to ‘find itself’?). We still have an issue with the baggage locks though. The right side works fine, but sometimes the left side bays won’t work and I have to use a key to open them. And the wiring schematic for them is not on Newgle. ? The induction stove is crap. Our first one took 30 minutes to boil water (not an exaggeration, I timed it). I replaced that one thru warranty. The second one went bad after a few months. I got another one thru warranty. Now, I don’t even use it. We have a single burner hotplate that we bought that works great and I just set it on the counter. The True Induction brand seems to be garbage. We had a washing machine issue. I am writing about this because I saw that someone else had an issue too and they apparently had some heartburn over it. Newmar did not cover this. However, Whirlpool does. There is some kind of a contractual thing between the two and Newmar does not handle it, you have to go to Whirlpool. Whirlpool sent a repair guy to us and he checked it out to find out the issue. He had to order a part and did so. When the part came in, he came back, installed it and it has worked well ever since. No cost to us. We had a windshield issue. Short version: Our windshield cracked on its own while driving. No cars in front of us on an interstate. A second crack started while stopped at a rest stop. I think that there may have been an issue on how the window was installed that put it under tension. We went thru our local service facility who sent us to a local glass shop. They inspected it and determined that there were no rock chips that caused it. Newmar covered the complete cost of replacing the window (it was inside of our first year). The other major issue is the full length slide. My gut says that the slide is too heavy. On our next coach, we won’t get another full length slide. We had a problem with the slide being scraped by some brackets on the bottom. The repair was to install some slider plates in the scrape area. That caused (I think), some high points that in turn led to some tiles getting cracked. I do think that there may be more to the slide issue and we will find out soon. We are taking our coach into Newmar in April to get the slide looked at. We are past our 1 year warranty that covers everything, but it does seem to be a follow on to a previous problem. Newmar has said that they are going to cover the repairs. There have also been several smaller issues that I am not going to mention here in order to keep this review from being a book. These were dealt with under warranty. ? Overall, we love our coach and would get another Newmar product if we decide to replace the one we have. As I said, we are full timers, so it is seeing constant use (only about 10k miles though). I have had to deal with customer service from Newmar, Oasis, Girard, and True Induction. All of the customer service folks that I have dealt with have Show less

This coach with the tag axle and comfort drive is the best driving coach I’ve ever been in. I’ve owned 5 RV’s and this one is tops. Great quality and excellent factory backing. The 450 HP Cummins Diesel engine is smooth and powerful, never getting the coach below 55 mph even on long grades. Liveablity with this 4369 floor plan is unequalled. You never feel crowded and the amenities like heated floors are first rate. Show less

While we loved the Dutch Star, our issues are with Newmar customer service and what they cover under warranty. Newmar products are not cheap and the performance expectation is and should be high. We had multiple small and some not so small operational issues. Unfortunately, Newmar refused to cover many either in that the part was not their product (washer) or the problem couldn't be repeated at the repair facility. Consequently, the repair facility handed me big bill since they either couldn't repeat the problem (which sure as heck did arise on the next trip)or Newmar refused to cover. Even when Newmar did provide warranty coverage, they would not pay for the subsequent damages caused by the failure - which cost more than the failed part. We have had multiple coaches, Newmar is big on customer service promises but when it comes to action, they fall short. Frankly, the high price of a Newmar isn't justified by the product and certainly not the service quality. Show less

Excellent Motor Coach, would recommend to anyone looking for a quality built Coach! Have owned Newmars for over 10 years, customer support is second to none! The 4369 floorplan is the best floorplan of all major Coach manufacturers. Show less