Coachmen Freedom Express 287BHDS 287BHDS reviews

Great trailer! We love it! It's plenty big for our family, and it has great features! We love that it has the actual bedroom up front, along with an outside door! The bunks are nice for the kids, and it's extra handy to be able to flip up the bottom bunk and have the extra storage/hang up space. One of the unique features of this camper is the walk-in pantry. Show less

We ordered this unit brand new straight from the factory Jan 2020. Received March 2020. The day after we took possession of unit we noticed water on the floor by the slide. We took it the next day to a dealership to diagnose. Found out the slide was leaking when it was closed. If it was open it was fine. The unit sat at the dealership for 3 months and nothing was done. We ended up taking the unit to another dealership. This dealership worked on it off and on and we would go get it in between to try and use it. We used it total of 5 times in the span of 16 months that we owned it. In these five times here is a list of problems and warranty work done. 1. Leaking Slide 2. Leaking toilet 3. Sink Drain leaked 4.Large sliding window in slide was bent and would not lock. 6. Battery was bad after 6 months 7.Front jack went bad. 8. Front screen door handle broke. 9. Black water cleanout backflow valve leaked. We have owned 3 RV's before this one never having issues like this. Most things were fixed by the dealership and taken care of except for the slide leak. The dealership thought the hole was cut to big but coachmen thought it was seals. When the camper is not at the dealership we have had to pay for undercover storage to keep the unit from being damaged. The dealership has tried 7 or 8 different fixes for the slide and none have worked. As the consumer it has been very frustrating because the dealership blames coachmen for the delay and time for the next fix and then coachmen blames the dealership. It has taken 16 months to get the leak resolved. This includes myself calling or going into the dealership weekly. We have called coachmen and talked to Steve Brandenburg multiple times. He was not very helpful or in a hurry to get this resolved. I had asked for refund of my storage cost and they would not. You would think they would want to get a leaking camper resolved as soon as possible but 16 months later we have been told it is finally fixed. We share this story so others will know that customer service has been nothing short of non existent. The quality of the camper we bought was poor. Just know going in coachmen will be tough to work with if you have a major problem. In the end we are appreciative of the dealership and their help to get us through this. As soon as they told us it was fixed July 2021 we sold the unit immediately. Sadly to say the happiest day we had owning the RV. We will not purchase a coachmen or forest river product ever again due to the lack of pride in the product. Do your homework and if possible hire a 3rd party RV inspector even if it is brand new. It could save you a lot of time, frustration and money! Show less