Coachmen CHAPARRAL 391QSMB reviews

WHATEVER YOU DO, DO NOT WASTE YOUR TIME OR MONEY PURCHASING A COACHMEN OR FOREST RIVER PRODUCT. IT WILL BE IN THE SHOP MORE THAN YOU CAN USE IT. AND THE CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE. WE PURCHASED NEW TO HAVE A WARRANTY, BUT LET ME TELL YOU IT IS NOT WORTH IT. THEY WILL LIE LIELIE AND TELL YOU THEY ARE SENDING ITEMS AND NEVER DO. THIS IS THE ABSOLUTE WORST COMPANY TO DEAL WITH. We purchased a BRAND NEW 2019 CoachmenChaparral391QSMB on January 26, 2020, from our local RV dealer, Northgate RV in Ringgold, Georgia. Since the first week of purchase, we have taken it back for repairs seven times. This doesn't include the current issues that still need to be addressed. The following is a list of repairs already made: Master bedroom AC did not cool,Sliding door over the washer,insert panels were constructed poorly with nails that stick out and scratched the finished wood every time it passes,On our first camping trip,our 1st stove caught fire while cooking due to the front burner pipe coming apart and it melted the gasket and wires,We had sewage leaking due to a faulty closing door on the black tank,The radio was faulty and the knob fell off,We had a bent bracket on the main slide in the living area,The freestanding residential refrigerator was not properly installed and fell forward into the counter during transit causing damage to refrigerator doors (they added a bracket but the fridge is still dented),The main slide in the living room had a severe bow in the roof due to a bad seal and bad decking resulting in water damage inside our cabinets.They had to replace the roof and decking on this slide,The kitchen faucet is a terrible design and the button gets stuck every time you bump it and it sprays you. (the second one still does the same thing,We had water leaking around shower and kitchen sink (water poured into our cabinet under our sink because the caulking was missing) neither the factory nor the dealership caught that it was missing caulking. We recently just had our third stove installed because the first one caught fire on our first trip. Then the second had a propane leak. This occurred on 4/25/20 and was reported to the dealership of 4/27/20. The stove did not arrive until 9/10. We have not had a working stove since April and were only able to use it a few days. The C02 censors malfunctioned and did not detect the leak. Our bunkroom would fill up with the smell of propane. We could even smell it back in our master bedroom. We were staying at a park and they had a water leak, so we needed to use our water pump and fill our fresh water tank. We found out that it didn’t work. We just had it replaced 9/1 and it still doesn’t work. The valves are wrong and just sucks air. The wall paneling over the couch will not stay attached to the cabinet and falls during transport. EVERYTIME. Warranty said they would send a new piece of paneling but it never came.The shower is pulling away from the wall in the bathroom. Warranty said they were sending a new shower surround too, but they didn’t.But it is still not fixed.The bunk wardrobe doors were not properly installed, it was missing screws in the hinges (holes were not even drilled for them) resulting in it falling during transit denting the floor. Water pipes in the basement were not properly sealed and leaked causing water in the basement. Our black and grey tank sensors do not work and haven’t since the first trip they consistently read 3/4 full. When my husband did his 6-month check on seals and caulking, he noticed the decking on top of our mid-bunk was soft, and when it was replaced by the dealership, we were told it was completely rotted. Why on earth would the decking be rotted on 2 slides????? On a new camper? We have rotted wood in our outdoor kitchen. The dealership replaced the ceiling piece but not the bottom piece. We were later told it was because of the type of seal that is used on this style of camper and water pools at the screw and goes in underneath the seal, every time it rains. The back window leaked water in. We made contact with Christy Turner, CSM at Coachman, and she was very kind and helpful at our 1st conversation. She was going to overnight us the parts and have a mobile unit fix it. it took 5 months to get the parts and they still didn't send all of them.We still had to take it to a shop without all the parts. I have been more than kind and allowed time for a solution from a business that says they care about customer satisfaction. WE ARE NOT SATISFIED. These are not all normal "breaking in a new camper" problems you expect to encounter. This is a DEFECTIVE camper, a lemon, and we do not feel safe in it or that we have been taken seriously. There are too many issues to overlook, especially when we are always finding new problems. This has become a safety issue. With all the water damage in the slide deckings, how do we know it didn’t make it down in the walls? Do not waste your time or money on this terrible product. Show less

We purchased this rv because the second bedroom was perfect for when our two older daughters join us. They have their own room to sleep and store all their belongings. The living area is set up like a lot of other campers with the theater chairs and hab sofa. It's very comfortable to relax in. The residential refrigerator in the kitchen is nice to have though we have never filled it completely. The larger bathroom and shower makes using it with no problems. The king size bed in the bedroom is our first and we'll never go back to any thing small. There is ample storage space for all our things plus some. Outside storage is good as well, but the outdoor kitchen is not very functional. It has a sink and fridge but it's not easy to access. There is a spot to hang a tv but you'll have to manually load and unload on each trip. The 16ft awning provides plenty of shaded area and being electric with lights is a plus. Towing has not been too difficult. The challenge is the length of the camper at almost 42ft it can be a challenge getting in and out of sites, gas stations,and making sharp turns. You have to be aware of the 6pt. leveling jacks that can be damaged going over dips,rises and railroad tracks. We've enjoyed the rv but when we retire and can travel more we will probably downsize. I can see some challenges trying to pull this size rv on long trips Show less

Great RV! Perfect for living in or just camping with plenty of room for a big family and your kids friends. Has lots of the comforts of home such as the recliners, fireplace, large shower, and full size fridge. Show less

My husband and I had to purchase a unit because of a leased home that was filled with toxic mold that started shutting my organs down. My husband is a Veteran and is now working in Iraq for the Embassy. We purchased in Dec. 2018 and have had nothing but problems. We have never owned or even been in a 5th wheel and it was a hurry up and find a place within 48 hours. It was bad enough what we were going thru but to sell us a lemon unit that they did not stand by is horrific. It had a propane leak inside the unit and was pushing propane directly into the bedroom. The lights outside didn't work and the belly of the unit was leaking water. I sent a video to the dealer and Forest River and while I was in the hospital for treatments I pd 500.00 to have the unit returned and fixed. They jerryrigged the belly and they didn't even fix what was wrong. Now the unit has an electrical short and so Forest river sent one of their techs out and he said "take this unit back to the dealer, it dangerous". They didnt like that so wanted to send another. NO FOREST RIVER!!!! you don't get to play with my life. I'm disgusted by Chaparral, Coachman and Forest River. How can they sleep at night with how they treat customers. DO NOT BY FROM THESE PEOPLE. They sell a cheap product and dont stand behind it. Shame on you!!!!!!! Show less

We have loved this fifth wheel. The floor plan is great for our family. We used it to live in for a couple months and it was great. Good quality materials that hold up well with children. We haven’t had any problems with it to have to even use the warranty. Show less

One of the most thoughtfully laid out floor plans your will find especially if you or your spouse is a big and tall person. I am 6'4 275 lbs. this is the first RV that didn't make me duck everywhere I walked. The ability to hook up and go is a breeze and the setup and tear down is faster than anything I've seen. This RV lets you enjoy your time rather than fight your RV the whole time. Show less