Airstream Murphy Suite Class B reviews

My experiences with our airstream atlas is not great . Being 70 years old my wife and I wanted a small comfortable rv to travel in and chose the atlas even though it was expensive. Currently with 20,000 miles in it I must say that the Mercedes part has been wonderful . Other than dealing with recalls, and having to change the chassis battery , I can say it’s been a joy to drive I take it to my Mercedes dealer once a year for oil change, updating recalls and general inspection before departing on our winter trip . My wife says it’s like driving and riding in a car . I wish I could say the same about the airstream side . It’s has been nothing but issue after issue. We have not taken one trip where something hasn’t happened . Constant issues with the controls on the black and grey tank. Have replaced the black tank valve twice and the grey tank once and still can’t get them to operate properly. Must say it’s not easy being 70 crawling under the rv and opening and closing the tanks by hand to empty each time because the controls malfunctioned. Have taken it to the airstream dealer near me 4 times pertaining to the tank situation only to find that after driving it 125 miles home that there is still issues . Each time the visit averaged costing $ 2000,00. You wouldn’t expect this on a luxury rv costing $250,000.00 . Airstream did awful job with quality and location of various panels to fix things . First time out the water heater had to be reset . You would think the reset would be easily assessable but to get to it you have to take out the drawers under the cooktop and reach to the back taking out two small screws to push the reset button. Unfortunately this had to be done several times which is a lot of work to simply push a button . The couch seems to get stuck in the down position frequently. I found this to be mainly because the fuse would not stay in its position . Finally fixed this with a piece of electrical tape. Problem is you have to take drawers out , lay on the floor and reach to the back of the couch to get to the fuse box for the couch . The door locks on the cabinets are useless as they don’t keep any door closed while traveling. I can go on and on but feel I have spewed enough . Finally I had a good friend within days of buying a new atlas that I sat down with and talked about my issues. He ended up buying a LT Leisure Van instead and loved it . Same floor plan and size with same Mercedes chassis but costing several thousand dollars less . Show less

We received our Atlas Airsteam after waiting 10 months. It been a nightmare. Not one trip without something breaking. Now they said it not covered under warranty, so we need to pay for the repairs on the stabilizer jacks. There a remote control inside the Atlas that raises the jacks. We hit retract and they showed as being retracted on the screen but were not. Moved two feet and now they need to be replaced at 3K. Airstream said they encourage you to look under the vehicle and not rely on the screens. Below is a list to date of all the defects. 1. Water leaking from plastic tubing never crimped, day one never check the water lines at the factory. Had to purchase a crimping tool and crimp the connections. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. These were defective. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat not working 5. Luggage door alarm has been an issue for over 10 months, beeping every time you put the vehicle in gea! 6. The large cabinet doors are falling off, the hinge screws are coming out. 7. Wardrobe closet shelf falls from bracket; it was cut to short. 8. Plastic cap located in water fill compartment is broken 9. Silverware and wardrobe closets slide open when driving 10. Picked up RV from schedule service repairs to find water puddles on floor from refrigerator defrosting. This has happened two times to date. 11. Door hinge on camper access door coming apart 12. Exterior coating is cracking where roof meets the rear of the camper, they picked up on a flatbed to be repainted in Jackson Ohio. It was my responsibility to fly out to retrieve it for Maine. I had to pay all the expense to fly and drive it back. 13. Roof white seam tape is peeling off 14. Received recall notice on the emissions 2020 Sprinter 15. Panel under passenger side seat falls off when you open the door 16. Canopy caught on the extender arm and damage the fabric. 17. Airstream recall notice received “cooktop gas may leak” 18. First camping trip after the Atlas was in the shop for two weeks the macerator was not working, Airstream of Ohio found wipes used by the service team jammed it, that was no charge 19. First camping trip after the Atlas was at Mercedes Bens of Scarborough for two weeks the TV would only come up ¾ of the way. 21. Small storage carpet is always wet, photo sent in a previous email to Airstream. They had to replace the gaskets. 22. Couch motor fail, couch in down position for most of the trip, now told it's out of warranty. 23. Re-cracking of the body needs to go back to Ohio to be repaint for the second time. First time they had it for 6 weeks during the best camping seasons. 24. Sofa failing to return to the upright position 25. Stabilizer jacks not extending, “stabilizers down” alarm sounds when in drive mode until silenced 26. At different time the recliner does not work that closest to the front of the cab I would not recomend anyone by an Airstream Atlas. Show less

"This is not your Dad's Airstream" I do like the Atlas. But they could do a much better job with quality control. The Airstream Customer Service is very disappointing. Atlas Airstream issues to date, number one was before we pulled out of the driveway for our first trip. We ordered it prior to the pandemic but with manufacturing delays it took 11 months to arrive. I received an email from Steve Hartmann the regional director for Airstream stating the reasons for the delay was availability of parts and most of all they do not rush the process to ensure they deliver the best possible product. Not sure but my Atlas missed the quality control that he spoke about in his email. 1. Water lines never crimped and came apart at the fittings. Water lines were leaking before we left the driveway on our first trip. It’s evident that these lines were never tested and raised concern if the same person was responsible for the LP gas lines. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat is also not working 5. As we were driving on Route 95 an alarm sounded and the light flashed on the driver’s console. Managed to pull off the highway to see on the screen that the luggage door was open. Checked the door and it was closed and locked. This alarm continued to sound off at random times all the way home. My wife had to leave her seat to silence the alarm on the multiplex panel. 6. When I went to turn on the battery heater as the temperature was dropping the key just spins 360 degrees. 7. Water pump is extremely loud and vibrates, told this is normal 8. The large cabinet doors are falling off and the hinge screws are coming out. 9. In the help videos it says that a LP quick connect hose is provided, I never received the hose. 10. Wardrobe closet shelf falls from bracket; it was cut to short 12. The canopy when extended is leaning on one side 13. Plastic cap located in water fill compartment is broken 14. Silverware and wardrobe closets open when making turns 16. Door hinge on camper access door coming apart (Photo attached) 17. Exterior coating is cracking where roof meets the rear of the camper (Photo attached) They will need the Atlas for 3-weeks to fix these cracks. 18. Roof seam tape is peeling off (Photo attached) 19. Received recall notice on the emissions 2020 Sprinter Show less

Do not buy an Airstream Atlas. Ours has consistently broken down. Airstream blames Mercedes, Mercedes Blames Airstream. We are caught in the middle. Our dealership, North Trail RV in Fort Myers, has been no help. I do not recommend any Airstream coaches. Show less