Airstream Atlas Class B reviews

We received our Atlas Airsteam after waiting 10 months. It been a nightmare. Not one trip without something breaking. Now they said it not covered under warranty, so we need to pay for the repairs on the stabilizer jacks. There a remote control inside the Atlas that raises the jacks. We hit retract and they showed as being retracted on the screen but were not. Moved two feet and now they need to be replaced at 3K. Airstream said they encourage you to look under the vehicle and not rely on the screens. Below is a list to date of all the defects. 1. Water leaking from plastic tubing never crimped, day one never check the water lines at the factory. Had to purchase a crimping tool and crimp the connections. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. These were defective. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat not working 5. Luggage door alarm has been an issue for over 10 months, beeping every time you put the vehicle in gea! 6. The large cabinet doors are falling off, the hinge screws are coming out. 7. Wardrobe closet shelf falls from bracket; it was cut to short. 8. Plastic cap located in water fill compartment is broken 9. Silverware and wardrobe closets slide open when driving 10. Picked up RV from schedule service repairs to find water puddles on floor from refrigerator defrosting. This has happened two times to date. 11. Door hinge on camper access door coming apart 12. Exterior coating is cracking where roof meets the rear of the camper, they picked up on a flatbed to be repainted in Jackson Ohio. It was my responsibility to fly out to retrieve it for Maine. I had to pay all the expense to fly and drive it back. 13. Roof white seam tape is peeling off 14. Received recall notice on the emissions 2020 Sprinter 15. Panel under passenger side seat falls off when you open the door 16. Canopy caught on the extender arm and damage the fabric. 17. Airstream recall notice received “cooktop gas may leak” 18. First camping trip after the Atlas was in the shop for two weeks the macerator was not working, Airstream of Ohio found wipes used by the service team jammed it, that was no charge 19. First camping trip after the Atlas was at Mercedes Bens of Scarborough for two weeks the TV would only come up ¾ of the way. 21. Small storage carpet is always wet, photo sent in a previous email to Airstream. They had to replace the gaskets. 22. Couch motor fail, couch in down position for most of the trip, now told it's out of warranty. 23. Re-cracking of the body needs to go back to Ohio to be repaint for the second time. First time they had it for 6 weeks during the best camping seasons. 24. Sofa failing to return to the upright position 25. Stabilizer jacks not extending, “stabilizers down” alarm sounds when in drive mode until silenced 26. At different time the recliner does not work that closest to the front of the cab I would not recomend anyone by an Airstream Atlas. Show less

"This is not your Dad's Airstream" I do like the Atlas. But they could do a much better job with quality control. The Airstream Customer Service is very disappointing. Atlas Airstream issues to date, number one was before we pulled out of the driveway for our first trip. We ordered it prior to the pandemic but with manufacturing delays it took 11 months to arrive. I received an email from Steve Hartmann the regional director for Airstream stating the reasons for the delay was availability of parts and most of all they do not rush the process to ensure they deliver the best possible product. Not sure but my Atlas missed the quality control that he spoke about in his email. 1. Water lines never crimped and came apart at the fittings. Water lines were leaking before we left the driveway on our first trip. It’s evident that these lines were never tested and raised concern if the same person was responsible for the LP gas lines. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat is also not working 5. As we were driving on Route 95 an alarm sounded and the light flashed on the driver’s console. Managed to pull off the highway to see on the screen that the luggage door was open. Checked the door and it was closed and locked. This alarm continued to sound off at random times all the way home. My wife had to leave her seat to silence the alarm on the multiplex panel. 6. When I went to turn on the battery heater as the temperature was dropping the key just spins 360 degrees. 7. Water pump is extremely loud and vibrates, told this is normal 8. The large cabinet doors are falling off and the hinge screws are coming out. 9. In the help videos it says that a LP quick connect hose is provided, I never received the hose. 10. Wardrobe closet shelf falls from bracket; it was cut to short 12. The canopy when extended is leaning on one side 13. Plastic cap located in water fill compartment is broken 14. Silverware and wardrobe closets open when making turns 16. Door hinge on camper access door coming apart (Photo attached) 17. Exterior coating is cracking where roof meets the rear of the camper (Photo attached) They will need the Atlas for 3-weeks to fix these cracks. 18. Roof seam tape is peeling off (Photo attached) 19. Received recall notice on the emissions 2020 Sprinter Show less

Do not buy an Airstream Atlas. Ours has consistently broken down. Airstream blames Mercedes, Mercedes Blames Airstream. We are caught in the middle. Our dealership, North Trail RV in Fort Myers, has been no help. I do not recommend any Airstream coaches. Show less

When we decided to buy an RV, we decided also to buy the best quality we could find. We had recently sold a quality boat and wanted to continue enjoying the pleasantries that come with good construction, appearance and utility. We also had an ancient history of Airstream life, as my parents had had one early one, had travelled with Wally Byamm and had taken my brother and I on cross country excursions for seven years while we were growing. So Airstream became our immediate first choice and after inspecting several Class B RVs from other manufacturers it was clear our choice was made. Not that there aren't some spectacular RVs out there, but when you get to Class B, the competition shrinks. Combining Airstream body quality with Mercedes chassis quality is a wonderful marriage. We do not yet have many travel miles and consequent experiences yet, but in the short time we have owned our Airstream Atlas, nicknamed Remedy after our boat, we're truly pleased with our decision. The nice thing about the size, as even with the slide out it is a compact cabin, is the versatility to move about at will. We've taken it into busy towns to buy groceries, driven through neighborhoods looking for a new homesite, with ease. I do think that having a tow vehicle is a plus in the long run, and we plan to add a mini-cooper convertible accordingly. The price tag of an Atlas is hefty, but if you can get there it's worth the ride. Show less

My Airstream Atlas Nightmare I received my Atlas on August 29, 2020 and that's the date my nightmare began. A list of the issues with my brand new Atlas after first taking delivery are below: 1. Cummins Onan RV QD 3200 generator not working at all. 2. Battery charging system it's not charging the battery properly. 3. The Magnum MMS1012 is not properly set-up for the lithium battery and does not meet the specifications to charge Battle Born 100Amp lithium batteries) 4. When the house battery becomes depleted, everything inside is shut down and nothing works. The manual suggests turning on the chassis engine for a few minutes to charge it. This function did not work. Meaning you can be stuck with no power and nothing electronic working in RV even when you connect to external power! 5. Victron Energy MPPT Control locked up and not working. 6. Sliding door not properly installed and broken. 7. Folding Stairs sometimes do not work properly. 8. Cannot connect to the solar charging system APP 9. Shelving in the storage compartment is incorrect size and falling down to the second compartment. 10. Pantry storage compartment not proper lock, opening on every turn. 11. Several door hinges broken. 12. Skylight occasionally not closing properly. 13. Manual describes a completely different inverter charger controller. A list of additional issues I found during first trip are below: 14. Power Stabilizer Jacks completely locked out and not functioning. 15. Skylight broken cannot even open. 16. The site storage compartment door is broken and cannot open. 17. Echomaster mirror monitors with sight cameras and parking sensors are very old technology, with low resolution, very low brightness, and are extremely slow. It takes two to three seconds from turning the signal to seeing the image in the mirror, which is an incredibly long time while driving. Driving in the daylight when the sun is out, you can barely see the image and when you put on sunglasses it is virtually impossible to see. When you put bicycle carrier racks hitch mount, you get attention blinking on a screen all the time, which is very distracting and and no way to clear or disable this warning. 18. The wires inside the control cabinet are loose and make a lot of noise while driving, creating an additional distraction. I am incredibly frustrated and disappointed with the profound lack of service and quality from Airstream, its Los Angeles Dealership, and in the Atlas itself. This vehicle has a lot of gadgets and gizmos, but the core systems are faulty and unreliable. In an RV, the single most important consideration should be protecting from the complete discharge of a battery because it can leave people stranded without heat or power in remote areas and in potentially dangerous weather conditions. This was not considered and so it is very easy for the battery to drain, leaving all those gadgets non-functional. The generator, solar system for charging the battery, and the controller for charging the battery do not work as they should and these are all very important systems that should be reliable and even have redundancy. This is in addition to the many quality, design, assembly, and service issues I have done my best to describe above that affect virtually every system in this Atlas to some extent. This vehicle is only suitable for driving and I already have a car for that. It is not suitable for, not can it be depended on, to work as an RV. Show less