Thor Tellaro 20LT reviews

Bought a 2021 Thor Tellaro 20LT in 2020 from a local dealer. We absolutely LOVED this machine. Everywhere we drove it people asked about it. Compact but spacious. Beautiful European cabinets. Coach is on RAM ProMaster 3500 Window Van. Fun and easy to drive. Solar panels. Fabulous bathroom w/shower. Excellent Truma Combi Furnace and Water Heater (Loved this feature). We drove it to Oklahoma and Wisconsin to see our Grandkids. So much better than trying to get a motel for the night. Drove through Yellowstone, Jackson Hole, Teton National parks, then on up to Glacier and over to Mt. Rushmore. So comfortable and fun. Love this RV! Show less

Unfortunately, I can't say too many good things about this RV other than we're happy with the floor plan we chose. That's about it. It seriously lacks in quality, reliability, usability, and its customer service. We've owned the RV for 18 months and have not had even ONE day that everything worked as it was supposed to. Not ONE. Initial problems were with the wiring. There were pinched/cut wires when the coach was assembled to the chassis that caused its inspection to fail because clearance lights had a direct short in the circuit. There were 5 circuits that didn't even have a fuse installed in them. There were mis-wiring in the van that led to other systems not working. The lithium ion battery system is such a poor design that it doesn't even come close to maintaining the battery charge when ANYTHING is turned on, like the fridge. Even when the main power switch is OFF, the inverter OFF, the fridge OFF, there is still a constant discharge on the battery of -0.6 to -1.7 amps! Even though the Thor owner resource pages state that you can maintain the battery over the winter by running the engine once a month, the battery is completely discharged within a week. And once it gets below 3%, the system shuts down and won't charge at all until you plug into shore power. (Who the hell designed this stupid system???) Less than a year into ownership, the alternator for the coach battery stopped working completely, so we've been unable to use the van at all since it's kinda important to have a working fridge when you're traveling. After waiting a month for a new alternator to arrive and get installed, there is still NO difference and the coach battery still won't charge from the engine. Customer Service? NONE. I've contacted them multiple times about the issues we're having. They responded to one message after 3 weeks, but gave such a stupid, useless response that completely missed the whole point. When I asked for clarification, they completely ignored me and haven't replied in over a year. Even when I contacted them about these new issues, they still haven't bothered to reply to me and it's been another 3 weeks of silence from them. What a frikkin' joke. The documentation and videos on the owners resource site don't match with our van. The schematics have errors in them and many of the guides don't really apply to our version of coach. In a nutshell, I'd say to stay away from this horrible version of RV and Thor in general. They clearly just slap these things together whether they believe it will actually work or not. I believe they already know about the terrible design and reliability issues they have - especially with the stupid Li-ion battery systems - that they don't even respond to their customers when they have related problems. This first RV experience for my wife and I has been a complete nightmare. I wish I had never heard of Thor. I wish we had never even looked at a Thor RV. Now it's nothing more than a money pit whose value has fallen a lot since we purchased. I mean, you have to question the sanity of a company who integrates a storage holder for the black/gray tank hose that FITS NO KNOWN HOSE ON THE PLANET. Oh - the RV does have a roof rack on it that is completely unusable because it's mounted across the solar panels! Not only would you block the light from reaching them, but any weight on them would cause them to break. Another innovation from our friends at Thor. Run, don't walk from this company. Show less

I purchased the 2021 Tellaro 20LT the fall of 2021. I have had ongoing problems with the auto-geneartor - inverter - AGM - solar panels with neither working or communicating. The solar panels charge the AGM batteries but does provide electrical power to the RV outlets. On & off issues with BMPro. It appears that Thor support is very lacking. I would recommend not purchasing any of the Tellaros. Show less

The unit is reported to have had the Onan generator removed to provide a MORE EFFICIENT and clean air replacement; an under hood generator with solar batteries. Poor design. and does not live up the the advertised specs! Unit is said to be BOONDOCK capable. It is not! When the batteries run out after 2 hours of use, the underhood generator is NOT capable of charging the batteries; no A/C, no refrigerator, no microwave...NOTHING! Unit has been at Camping World longer than I have owned the unit. Techs are not trained well enough to work on this computer based system. The unit itself is over priced and should be taken off the market due to poor quality and inability to live up to the advertising provided by Thor! Unless you plan to stay at campgrounds every night, pass the Tellerrro, with the under hood generator bye! They have replaced three of them in my unit! Factory support is super, but they cant fix a poor quality vehicle. Only buy one with an Onan generator! Show less

I have owned my brand new 2022 Tellaro for just over a month and I'm bringing it to the shop for the second time tomorrow. Here are some of the issues I've had in just two trips in one month: The morning after I drove it home the batteries for the coach died so I had to bring it back. I left it exactly as they told me to store it and haven't gotten a good explanation of what happened. I'm still having other electrical issues such as the Balmar guage not working, underpowered USB ports, and another USB port that fell right into the couch frame. I tried operating the water pump yesterday for the first time only to discover a litany of leaks from the faulty plumbing. The twin beds that are supposed to convert into a full bed is an accident waiting to happen. The crossbars only rest in metal slots and slip out very easily. Any pressure on the edge of the tables will cause it to flip over and make you fall through the bed. You will have to constantly unscrew the couch frame to access the mechanicals. You'll find shoddy carpentry, electrical work, and plumbing. They don't even bother cleaning up the construction debris from when they put it together. Customer service is useless. They'll ask you to try the most obvious troubleshooting you likely already tried and then pawn you off on the component maker or the dealer. So disappointed in this vehicle. Show less

Thor Industry' lack of quality control is appalling. We bought our 2020 Tellaro two months ago, and the list of defects/flaws is 13 long and growing. On our first big trip, the grey water hose compartment, secured with a super cheap latch, opened, tearing off the hose and the door. Then...when we reached our destination, the BD Pro console and entire electrical system and failed, leaving us to live in a VERY expensive tent for 5 days. Fortunately I'd brought along a camping cooktop, a grill, and two coolers! We bathed in lakes. So, gang, For $100,00 this is what we got on delivery: --no heat or stove. Turns out gas connector to propane tank under camper weren't connected --BD control panel for turning on the furnace and hot water don't work. Looks like the the furnace has not been activated. --Seatbelts for the bench-seat aren' long enough for a medium size adults. --Kitchen drawers fly open when driving around corners. It appears they all need a better latch system --Bathroom wall buckled and unuseable. --Small Wall panel missing below bathroom. Found part, and figured out they couldn’t install it without removing the entire shower pan. --Dining table was misdrilled so it couldn’t open fully. Also, it’s a terrible design, could hurt someone who wasn't careful opening it --Ladder to pop-top is ¾” too long, creating serious safety hazard --Extendable bed frame was under-desgined and never tested under load. Broke off the first night we slept on it. Had to repair it so we could continue our trip. In the process, I discovered most all woodwork is put together with cheap (but fast fast fast!) staples. --Veneer is super cheap and hastily applied. -- on vinyl veneered bedroom wall, was 8.5”x11” piece of paper with equipment listing and serial numbers of all installed equipment. The adhesive was so strong, veneer peeled off when we tried to remove. ----Caulking by front door and other place is already cracking --Sawdust, loose nails, and chunks of sheet metal behind drawers & cabinets. Truly amateur assembly throughout and no evidence of quality control. Thor should be ashamed of themselves. When I was a teenager in the 60's, my dad bought a new Chrysler New Yorker. When he went to pick it up, he discovered the dashboard was missing! This was right before the Japanese auto industry ate our lunch for the next 20 years. Sure wish they made RV's Show less

What a disappointment! Not the coach, per se...Thor customer service! Have had 2 service reps ‘ghost’ me...after a few calls...no answering phone messages and no answering emails. Have 2 parts missing since I bought it in Feb —BUT—Thor can’t find the replacement parts since there is no part number (and altho I have sent them videos and pictures of where the parts go) —And since there are no parts —I can’t get them a part #!!!! Catch 22 I guess. Have a laundry list of issues that are SLOWLY starting to get resolved. I can still camp in it...and love it when I do...but REALLY? You pay this much for a new rv and have issue after issue??? Look elsewhere! Show less

The dealer, Alpin Haus, is great. The manufacturer is not helpful and does not care about customers. They will not answers questions about their equipment. I recommend researching the quality and service of other manufacturers and put Thor at the bottom of your list. Show less