Cruiser RV Radiance reviews

Where to begin? 1st 10feet the cabin lights stopped working, bent stabilizer arm. valances laminate peeled, light coming in bedroom due to cabinet coming off the side wall panels for underground storage and the same for the walk-in closet over the outside kitchen plus the fenders over the tires began to flap in the wind. Mile 400 refrigerator fell off the wall. Not attached to the A frame and only into a 3/4 in think vanity board. 600 miles in the covers for electrically at front came off. 1200 miles in Awning came of the control arm nearly taking off my head. Looks like not riveted into the arm. 2000 miles all plumbing under sinks came loose and the shelf under the kitchen sink collapsed. 2500 miles in the electrical panel began falling off the wall. Large blind fell off wall. So much more!!!!! During this time my dealer directed to the MFG who in the end took notes but never reimbursed me for all of the repair expenses. In fact, we schedule a drop-off in Indiana to the MFG who later reneged on the stop and tried to move us to January. So whatever price you get with the new trailer you will be paying out of pocket during trips to put it back together better than it was manufactured. I would ask for 5k off immediately. Show less

We have owned the cruiser radiance for roughly 2 months and used it twice. The floorplan is great and the looks of it are great, but that's where the fun ends. The build quality of this unit is absolutely horrible. The first time we took it camping, one of the window shades completely pulled out of the wall. Two screws only held into 1/8 inch particle board. That particle board was only held up by 6-7 quarter inch staples. I fixed that myself the right way. The second time we went out, one of the kitchen cabinets pulled out of the wall by the mounting screws. (And there was nothing but 2 loaves of bread in it at the time!) After further inspection there is signs of very poor quality materials all over this camper. After paying nearly $40,000 for this unit after trading in our 2019 Jayco Jay Feather only to have more space, we feel as though we have been robbed. We do not blame our dealer because they were more than helpful to us. But we will never buy another Cruiser brand RV. Show less

We have traveled to Alaska,up the East Coast, through the national parks, in the west, through the south. We have had no problems. Just normal maintenance you should do to maintain a travel trailer. I would not hesitate to buy another. Sometimes it not the trailer, it is the owner who does not take care of the unit. Show less

JUNK ... bought this used in 2020 (1yrold) Cabinets cheap falling apart, shower pan leaks all over floor, water pump doesnt work, door latches both broke the first month, worst carpentry ive ever seen , nails popping out of trim everywhere , ( ripped my pointer finger wide open on a nail) valance above one window is 4" out of level in 3' Drunk installer no doubt ?? trim missing both roof vents have had to be replaced, this is crazy the water fill for city water is on the door side of trailer ? water fill for tanks onthe back of trailer, never seen this before, sewer dump is under slide ? REALLY ? Doors exterior both have gaps big enough to put a pencil thru them, bathroom door has fallin off so many times im going to have to totally rebuild it there is nothing solid left to screw into , oh clothes closet rods are so far forwaard you can not close the doorswhen you hang up your shirts they stick out 12" , AC plastic grill broke first time out, thermostat is the cheapest peace of crap like the rest of the trailer , 2 burners on stove dont work, all I can say is they got me, never again ! hopefully this review will cost this crappy company . good floor plan maybe the can get anothe company to build theres ??? Show less

We bought this camper new 2019. We have had trouble since the beginning very poor craftsmanship by manufacturing. The bedroom door and the bathroom door both fallen off, including the header on both . cabinets that my husband has had to fix and come to find out the shower underneath the shower pan was not connected correctly and the black tank to the camper also was not correctly connected. All we have had is problems. I would not recommend this camper! Show less

We purchased a new camper at McKee RV in Perry. The customer service was very helpful and gave us a good deal on a trade in. We experienced a problem with the electrical and the service department went above and beyond to make sure it was fixed in a timely manner so we could continue to enjoy our camping experience. Great deal, great service right in our hometown! Show less

What we liked most about our 2019 Radiance 25RL was the floorplan and how it provided a nice living area for the two of us. Of course the King bed is a plus. We have had this unit since June of 2018 and we have had minimal issues with the unit. Overall the build quality was on par with any other travel trailer like it within the same price range. Only two issues we have has was an out of balance blower motor on the AC and the flush valve on the toiler started to leak. Both wear replaced under warranty. We have had zero leaks from the outside. We do practice regular roof cleaning and sealing and we replace or reseal all seals on the roof and sides each year. The unit is an Ultra-Light, but with the over sized chassis it has a nice 2500LB extra payload and that is considering tanks full and all the options so that is outstanding. It came with Rainer tires which are made in China, but designed by an American company, and even though I will not repurchase these when I replace, they have served me well. Towing is real good with my 2019 F250. Front fiberglass cap has had no fading, but I regularly hit it with Car Guys Hybrid Wax. Only complaint about the design is it could use more inside storage, but we have worked around that enough to not make it a major complaint. I have replaced the mattress with a memory foam...the one that came with it was unusable. Also added a Lippert Solid Step. Oh, the outside speaker suck. I am an audio guy and bad sound audio makes me cringe so yeah, those will get replaced someday too! I would recommend this unit. Like with any Travel Trailer, you must perform regular maintenance and if you do I think you will be happy with the purchase. Show less

We have only taken this unit out 4 times since we bought it brand new. the quality of workmanship is poor. we have two electric outlets that do not work, wall paper is coming loose and pealing. We have had it in for warranty repair several times for other issues. I would not recommend this trailer at all. we have been more pleased with used RV's we have purchased in the past. this is the first brand new unit we have purchased and will not do that again. VERY disappointed. Show less

We are a travelling couple. Usually RVing 5-6 months/year. We bought the 25RB after 4 years in a 24 foot trailer. The floor plan is excellent. The Bathroom is huge and a large shower. 15" tires which allows for "LT" tire replacement. Large cargo capacity (payload 3500 lbs) decent size tanks for boon-docking. Our only problem was the Dometic 300 (plastic) toilet. STINK AND LEAK. Went through two under warranty! Now have a Dometic 320. DO NOT BUY THE 300 DOMETIC TOILET. HAVE IT REPLACED!!! Our dealer was great with this problem. We also replaced the matress with memory foam (but all rv matresses are crap.) Other than that, we love the trailer. Show less

Love the camper! Second cruiser rv model we have owned. Unfortunately this one must have been built on an off day. A few window's leak,trim is coming loose on interior. The faucet in the bathroom is mounted so far back on the counter you can barely wash hands under. Today I opened storage compartment to get a table. It was soaked so another leak. This camper is 19 months old and not in very good condition for being that new. I have owned campers my interest adult life never had any of these problems before. Show less