Voted most helpful review
Reviewed on September 13, 2019
Purchased new in November 2017. Towed horrible on the way home from dealer - fishtailed for no apparent reason behind our Ram 2500 with a new WD hitch and sway control. First time we hooked it to city water every single connection in the camper leaked, including the connections to the water heater. We fixed t...
Purchased new in November 2017. Towed horrible on the way home from dealer - fishtailed for no apparent reason behind our Ram 2500 with a new WD hitch and sway control. First time we hooked it to city water every single connection in the camper leaked, including the connections to the water heater. We fixed those ourselves. Then we noticed the A/C didn't work correctly. Turns out the thermostat was wired incorrectly. The manufacturer walked me through fixing that myself over the phone. The first time we went camping (Fort Wilderness at Disney), the shower drain leaked and flooded the underbelly, ruining the insulation. The shower stall glass enclosure also leaked, ruining the wood sink cabinet and flooding the bathroom and dining area. After three months in the shop, they replaced the bathroom sink cabinet. We took it to an axle shop about the fishtailing and they told us the axle was within specs, but in their opinion way too small for the size and weight of the camper. During our camping trip this past Memorial Day weekend, we noticed the wall behind the kitchen sink had moved about an inch away from the counter. We took it in for repairs under our structural warranty but they never got to it by the time we needed it for our Labor Day camping trip. While driving at about 60 mph on the interstate, someone ignored a merge lane and cut directly in front of us requiring us to hit the brakes hard to avoid a collision. The camper fishtailed for about four seconds, which was terrifying. After we got it under control, we noticed the camper tires were smoking like they were on fire. We pulled into the emergency lane thinking we had a blowout. Instead, we noticed that the entire suspension system had collapsed and the camper floor was resting on top of the four tires. We had not hit anything. That camping trip was over before it started. We had to have it towed, which was a nightmare because the wheels on the camper wouldn't rotate and we had to wait for them to bring in special equipment. This week, our insurance company called and told us that the frame and suspension damage is so severe they will total it. We got our full purchase price back, minus a $500 deductible. It was a very upsetting and stressful experience but probably a blessing in disguise. I reported the incident to the National Highway Traffic Safety Administration. I also sent an email to Cruiser RV but they have not responded. We're looking at new campers this weekend but will stay away from all brands related to Cruiser RV.