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Alliance 310RL Paradigm reviews

4.1 (3 reviews)
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Liveability
3.3
Overall quality
3.3
Floorplan
5.0
Driving/towing
5.0
Factory warranty
3.7

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Voted most helpful review

Kenneth Rankin

Tennessee, USA

Reviewed on January 3, 2024

RV reviewed 2022 Alliance 310RL Paradigm view listing

2.6
We bought an Alliance Paradigm 310RL in April of 2023. It was a new 2022 model still on the dealership lot. Love the floorplan, the appliances, features, and the size. That sums up the good experience concerning my review of the fifth wheel. This is the 4th fifth wheel I've owned and by far the worst in qual... read more
We bought an Alliance Paradigm 310RL in April of 2023. It was a new 2022 model still on the dealership lot. Love the floorplan, the appliances, features, and the size. That sums up the good experience concerning my review of the fifth wheel. This is the 4th fifth wheel I've owned and by far the worst in quality and manufacture warranty. At the time of this review I've had the following issues in which Alliance has denied coverage: *USB port not operational. The port was replaced once and it worked when we picked up but stopped within a few days. Took it back to have problem diagnosed and invoice stated no issue found. As a result, Alliance didn't pay for the work. Got the RV back and the USB port still dead. When I get an opportunity, I will find the loose connection myself which should have been the first thing thought of when a USB port intermittently operates. *Bedroom slide out jumped track after 3 months of owning (on its 6th cycle). Alliance denied paying because the dealership selling the unit to us didn't put down specific details during the repair which could not be determined after completion of repair. I don't care about the details, a slide out on a new RV should never jump track unless the manufacturer installing it screwed up or a defective unit was installed. Since the repair, the slideout has worked flawlessly so that tells me it was an issue as I mentioned above and should have covered. That repair alone cost me over $800.00. *AC breaker was periodically tripping. The system was tested simply by operating the AC unit for 3 hours which performed without incident and was documented as no issue found. Again, Alliance refused to pay as a result. Got the RV home and 4 days later it tripped again. If a proper testing had been performed a breaker load test would have taken place. I took the breaker to have it tested by an electrical service and the breaker was determined to be faulty, tripping below the 15 amp spec. I purchased and installed a new breaker and problem has not repeated itself. *Next unresolved issue concerns the sewage piping. I would dump the black and grey tanks system before traveling to our next destination. EVERY time when preparing to hook up sewer hose at next hookup when I would remove the sewage pipe cap nearly 1/2 gallon of sewage fluid would pour onto the ground. When diagnosed the technician reported he experienced this also when the cap was removed. However, with the tanks full no leakage was observed and therefore documented on the invoice "no issue found" and that I wasn't allowing enough time for residual sewage to drain. And as before Alliance used this assessment to refuse payment. Took the unit home and open the cap and here comes the 1/2 gallon of sewage out on the ground. Apparently, somewhere Alliance installed the pipe leaving a low spot trapping this excessive amount of residual sewage until the unit shifting during travel causes the fluid to move on down to the outlet. It's ridiculous that I have to place a bucket to catch the 1/2 gallon of spill each time we hook up. * Trim work is horrible. I've currently have reattached 2 pieces of floor trim that just fell off wall. Now I have a corner trim piece backing out and inspection shows the installer felled to hit solid backing with his staples. During cleaning the top trim facia of the kitchen slide out my wife spotted where the trim was busted. It is clearly split with the print of a forklift prong. Alliance went ahead and used it I guess thinking no one would look on top of the slide out. I have talked previously with Alliance about the claims they refused to pay with no success as their records should reflect. Their response was that I could use another dealer in my area that doesn't sell Alliance for any future repairs rather than the dealer selling their product. That's just wrong. If you can't rely on the dealership selling a manufacturers brand, then I don't want the brand. I'll guarantee that Chevrolet would not direct me to take my truck to a Ford dealership if the dealer representing their brand couldn't properly diagnose issues. In addition, my RV would not get the priority that on brands they sell would get meaning I would probably be waiting longer for repairs. I never had unresolved service and warranty issues with my 3 previous different fifth wheels brands. They were not flawless, but all were significantly superior to the Alliance RV experience. To sum up my review, we have decided to trade this Alliance fifth, which we've owned for less than 9 months, because of poor quality workmanship/build, service, and poor warranty response. Alliance, get your act together.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Phil Rustad

Reviewed on January 13, 2023

RV reviewed 2021 Alliance 310rl Paradigm view listing

4.6
This is our third RV, first 5th wheel. We have had no major issues, just some minor easily fixed items that I took care of myself. The only "big" issues were not the fault of the manufacturer or dealer, just the component manufacturer. We had a fail on start issue with the furnace that looked like a... read more
This is our third RV, first 5th wheel. We have had no major issues, just some minor easily fixed items that I took care of myself. The only "big" issues were not the fault of the manufacturer or dealer, just the component manufacturer. We had a fail on start issue with the furnace that looked like a flag switch, (fairly common failure), but didn't respond when I replaced that switch. ($19). I had my regular mobile guy come out and he discovered that the wire had detached inside the back of the furnace. Not an install mistake, a furnace factory issue. Reconnected and all fine. Also a refrigerator issue that would shut the fridge off when on propane. My same mobile guy is a factory certified guy for Norcold and he told me it's a common thing for them. We had to wait for a replacement switch but I jumped the circuit to get it operational. Without question the best unit right out of the box of any we've bought. And unbelievable customer support. I sent Alliance an email with a question on a Sunday morning, (Christmas Day), expecting to hear from someone on Monday and received a phone call back within 20 minutes.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Leslie Facer

Reviewed on October 21, 2022

RV reviewed 2022 Alliance 310RL Paradigm view listing

5.0
We just bought this RV for full time living. Really love the layout and the space. Just as with anything once you live in it for awhile you find things you wish were different. I have found a few small issues and since I have heard that Alliance takes owners feedback into new designs I thought I would let you... read more
We just bought this RV for full time living. Really love the layout and the space. Just as with anything once you live in it for awhile you find things you wish were different. I have found a few small issues and since I have heard that Alliance takes owners feedback into new designs I thought I would let you know my opinions. There are two cabinets in the kitchen (above the microwave and refrigerator) that open up. It would have been really helpful if the hinges on the doors would stay open until you close them. I am short and have to climb on a step ladder to use these cabinets and it is really hard to do everything while one hand is holding open the door. My husband is going to replace the hinges so they will do that. The two sinks in the RV are also a problem. The kitchen sink is flat, so all the water does not drain out of it, and it always looks dirty. The flat bottom causes a lot of water to spray up the sides so always a lot of residue in this sink. The same goes for the U shaped bathroom sink. Always has some standing water in the bottom, so leaves a residue in the sink. Last one, it would have been nice to have a towel bar/handle on the shower door. Lack of towel racks is difficult. We had to put in a shelf over the toilet to hold towels and other assorted items, which makes the space a little smaller. I still love the RV and wouldn't change it, these are just a few issues that bother me and may not bother anyone else. We are really enjoying living full time in the RV. Thanks Leslie Facer
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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