2018page=2page=2page=2page=2 Highland Ridge RV Open Range reviews

As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem. Show less

Bought this as our first RV new 5 years ago. It has been a good unit for the most part, but the slide out floor rotted out due to a manufacturing defect. $4500 later we have a new floor and a sour taste towards Highland ridge Show less

DRYER FIRE HAZARD! I bought this RV used earlier this year. I bought a washer/dryer combo to put in the designated closet. My maintenance guy and I both noticed the little stickers on the wall where it says "DRYER VENT LOCATION" but because of where my vent was located on my dryer, we couldn't use that location and had to make our own. It's a good thing we didn't use that spot--a normal person with a normal dryer would probably assume that the sticker means to drill your 4" hole in that spot and that there is venting already inside the wall...right? WRONG! Due to another issue, I had to take the wall down in my half bath which is on the back side of the laundry area. I discovered that the so-called vent inside the wall for the dryer is actually a CARDBOARD BOX taped at both ends and just sitting inside the wall taped to a stud. Now to back track a bit...I emailed Jayco back when getting ready to install the W/D combo. I asked them how to install the vent in my RV. I told them there was a sticker on the wall with that message. Their response was simply how to install a dryer with a vent. So obviously not reading my email or understanding the question. So....if someone actually just drills a hole in the wall assuming there is a dryer vent in there already----HUGE FIRE HAZARD! No where for the lint to go except into a paper box! What on earth are they thinking when they build these RVs? I really hope nobody has actually attached a dryer how to that spot.....if so---remove it. For whatever reason, this site will not allow a photo upload Show less

Cheaply put together - trim is falling off - converter quit after two years-pullout spice rack fell apart -recliners are poor quality-airconditioner had to be replaced - problems with the electrical - and its not "lite". Show less

Bought my RV new in 2018. Overall living is nice and comfortable. The quality of the RV is built poor. First was the slide. Been repaired 3 times. Still hangs up and will not come in right. Now the floor is sagging everywhere. Been told it is structural damage. My opinion is stay away from open range Show less

We made a great purchase, we’ve enjoyed every minute spent with this camper. We always get great compliments about this camper never a bad moment. I would purchase this camper again in a heartbeat. We enjoy outdoor living so we couldn’t ask for anything more except more time to travel and enjoy our camper Show less

Coming upon the 4th year, purchased new from General RV.Roof Sagging so bad A/C hits slide. Floor Sagging frame structure, tanks won't Drain. Complained during warranty period, Dealer, Highland Ridge and Jayco Failed to Support! No Support! The list of complaints are so long! Used steel screws instead of stainless scews into aluminum frame. Electrolysis started, screws popped off front clip. support contacts say they will put in my file. This unit does not leak, but they say thats the cause. No water damage anywhere on the inside. Show less

We absolutely love the layout for our family of 6. We bought new and have been in it for 3 plus years. The quality is the biggest issue. First, our sub floors were installed incorrectly creating soft spots throughout the RV. We had them fixed under warranty but more popped up not long after and by then our warranty was expired. By far, our biggest issue has been the spring hangers. They shear off and it’s a MAJOR safety hazard. We’ve had 3 break, one causing major damage. We’ve had them all reinforced but it’s a constant safety concern. OR and Lippert are aware but have refused a safety recall. It’s a real shame and we won’t buy another Open Range after this. Show less

If I could give this camper a -100 I would. In May of 2018, I purchased the above-captioned travel trailer from Butler RV in Butler, PA. My family was thrilled to buy this gorgeous trailer. However, that was short-lived. Shortly after our first trip out, we noticed water leakage around the tip out near the stove. Then came the issue with the frame starting to rust. Then in 2019, the Power Tongue Jack needed to be replaced. This past week we traveled to Virginia to experience water leakage above the dining table, the black seal around the dinette tip out to dangle while being pulled, the air conditioning unit not working correctly, the refrigerator leaking water onto the floor and now the roof is higher on one part causing water to drain down the side of the camper and not through the gutter, outdoor speaker wires are loose, the panel door next to the couch was not attached. Not to mention screws coming out of the floor that hold the couch. We previously owned a Forest River Flagstaff camper and never had one issue until we had the camper for 12 years. When you pay $33,081.05 for a BRAND NEW RV, you expect that it to have better quality than a pre-owned vehicle. We also purchased the extended warranty for this RV. Very poor craftsmanship. This camper is a lemon! I will also be filing a complaint with the BBB regarding this product. Show less

I kept this RV parked in one spot For two years and loved everything about it . The size of the MBR was amazing along with the full bath. Having an additional half bath was awesome . The kitchen area had a great layout with a gorgeous island . The seating area was expansive a s allowed several combinations for seating and tables . The bunkhouse was plenty of room for my grandkids and had some neat features such as USB power ports . Easy to live in and plenty of room with huge storage spaces underneath . Show less