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Highland Ridge RV Open Range reviews

3.4 (50 reviews)
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Liveability
3.4
Overall quality
2.7
Floorplan
4.2
Driving/towing
4.1
Factory warranty
2.7

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51 ratings and reviews

Voted most helpful review

Jackie Pinzl

Reviewed on October 11, 2023

RV reviewed 2023 Highland Ridge RV Open Range 272RLS view listing

2.8
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 c... read more
Very, very unhappy with this RV! Have had it in for repairs 4 TIMES for various issues and the problems still aren't solved. From substantial leaks under both sinks to a wobbly toilet, valances loosening from the wall and the inside wall by the bed bowing inward loosening the window frame. Brand new 2023 camper. Never used. Terrible. Warranty covers everything so far but its a lengthy, time consuming process. Never again with this brand
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Laura

Reviewed on October 7, 2023

RV reviewed 2022 Highland Ridge RV Open Range 21FB view listing

2.2
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge lea... read more
We have owned this unit for a month. Our first outing we learned that there is no gravity fill available. I suppose that is our problem for not noticing this. Subsequent trips we discovered a tear in the couch, the shower strip coming apart, the kitchen drawers misaligned and opening during travel, fridge leaking, door out of square, closet door is warped, dining table broke upon first use, the bathroom sink counter area buckling, screws missing on the exterior metal strips, the battery didn’t work and no reset switch. But, the worst thing was thst the window by the bed was leaking badly. We purchased this in August 2023 brand new but its a 2022 so the window must have been leaking for 2 years. Dealership is telling us that they know there has been leaking because of evidence of water damage but its dry NOW. We asked for our money back. Dearler contacted the manufacturer and we are getting nowhere. We are concerned that there is mold or structural damage but nothing is being done to address this issue. Do not purchase from Highland Ridge!
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

John Payne

Reviewed on July 16, 2023

RV reviewed 2022 Highland Ridge RV Open Range 17FB view listing

1.6
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to bathroom .to m... read more
Do not buy an open range trailer of any size. Quality for the price if there was a rating below 0 I would use it. Everything is noticed after a year . Water pump failed shorts in overhead lighting toilet not flushing low water pressure cabinets falling down over sink molding separate at door to bathroom .to much to write about this is my 5th travel trailer an by far the worst.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Kevin

Reviewed on May 23, 2023

RV reviewed 2022 Highland Ridge RV Open Range 180BHS view listing

2.2
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not clo... read more
The quality of the construction is poor just staples coming out of the cabinets cabinets falling apart cabinets were not painted thoroughly staples coming out of the wall in the shower paper peeling off the paneling booth seats installed crooked paneling popping out door was bent from the factory does not close properly all in all it’s as if somebody left a new employee alone to put this trailer together the quality of the workmanship is shoddy I wouldn’t buy another open range
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

peter olson

California

Reviewed on June 6, 2022

RV reviewed 2018 Highland Ridge RV Open Range 318RLS view listing

2.6
Cheaply put together - trim is falling off - converter quit after two years-pullout spice rack fell apart -recliners are poor quality-airconditioner had to be replaced - problems with the electrical - and its not "lite".... read more
Cheaply put together - trim is falling off - converter quit after two years-pullout spice rack fell apart -recliners are poor quality-airconditioner had to be replaced - problems with the electrical - and its not "lite".
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Tom

British Columbia

Reviewed on May 29, 2022

RV reviewed 2022 Highland Ridge RV Open Range 20FBS view listing

3.2
Well, just got this about a month ago and so far so bad........... have about a dozen deficiencies so far which the dealership will address but for 42,638 dollars taxes in you should have very few problems out of the gate. The prices have sky rocketed but the quality has gotten even worse than it's already be... read more
Well, just got this about a month ago and so far so bad........... have about a dozen deficiencies so far which the dealership will address but for 42,638 dollars taxes in you should have very few problems out of the gate. The prices have sky rocketed but the quality has gotten even worse than it's already been. Should have known better than to have purchased during this pandemic fueled out of control pricing but I did love the floor plan and it got me. Can't even use the shower, it leaks so bad the couch is held down by 4, 1 inch wood screws ( 2 on each side) that have pulled completely out when folding the couch back in place, the window above the slide couch doesn't lock in any way shape or form, and I have screws totally missing the foam gaskets around the slide that go directly into the siding with nothing to protect them in the rain, which we get a TON of here on the west coast. That's just a couple of the many issues. Not sure I would recommend this particular unit and if I could I would ask for my money back but unfortunately that's not an option.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
3.0
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Voted most helpful review

Jonathan

California

Reviewed on April 30, 2022

RV reviewed 2020 Highland Ridge RV Open Range 322RLS view listing

5.0
awesome in all weather conditions we were in temps as low as 15 degrees homey . this unit has all you need to be self contained while traveling . you stay and do laundry you do not have to got to a laundry facilitie !... read more
awesome in all weather conditions we were in temps as low as 15 degrees homey . this unit has all you need to be self contained while traveling . you stay and do laundry you do not have to got to a laundry facilitie !
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Verified Owner
Voted most helpful review

Dennis Ray Ward

Tennessee

Reviewed on April 22, 2022

RV reviewed 2018 Highland Ridge RV Open Range 272RLS view listing

2.6
Bought my RV new in 2018. Overall living is nice and comfortable. The quality of the RV is built poor. First was the slide. Been repaired 3 times. Still hangs up and will not come in right. Now the floor is sagging everywhere. Been told it is structural damage. My opinion is stay away from open range... read more
Bought my RV new in 2018. Overall living is nice and comfortable. The quality of the RV is built poor. First was the slide. Been repaired 3 times. Still hangs up and will not come in right. Now the floor is sagging everywhere. Been told it is structural damage. My opinion is stay away from open range
Livability
3.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Laura Pritchett

Georgia

Reviewed on January 4, 2022

RV reviewed 2022 Highland Ridge RV Open Range 295BHS view listing

3.4
We researched this camper for a year. We needed a bigger camper to stay in while we built a house Did not know it was made by Jayco. We were warned to to ever buy Jayco. $117,000 and the 1st day the closet shelf fell. 2nd day Master closet sagging and noticed drawers in bunkhouse hits the slide and doesn't ... read more
We researched this camper for a year. We needed a bigger camper to stay in while we built a house Did not know it was made by Jayco. We were warned to to ever buy Jayco. $117,000 and the 1st day the closet shelf fell. 2nd day Master closet sagging and noticed drawers in bunkhouse hits the slide and doesn't come out all the way. The other one slides across the slide vinyl which will eventually tear. The trim on living room slide not secured to the wall. Then the motion sensors are off and on all night 24/7. Even when we are asleep. I read that they are defective. Then our camper is equipped with a winegard 360 which we had to buy a $370 gateway modem for. They day to remove the 2 screws and there are wires to install it. Simple right? Nope. Guess what no wires. Was told we could go on top of camper and unscrew the winegard to see if the wires are in it. Nope again. Screws were covered with sealant. Called jayco twice then they called me . They will not do anything. I will have to take it into a dealer for service. What part of we are in the camper now because we sold our house and are traveling. Where are we suppose to stay? Are they gonna reimburse us for non use of our brand new camper? Nope again. They will not reimburse us for anything. I guess I didn't research enough. I even had a dealer tell us good luck when it's in the shop a week from now. We'll I guess he wasn't lying. Never again. I will tell everyone I know I. Personally, on the internet, social media, anywhere to never , ever buy from Jayco. I am now gonna consult an attorney to see what I can do.
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Joel

Texas

Reviewed on November 23, 2021

RV reviewed 2021 Highland Ridge RV Open Range 331BHS view listing

2.0
Bought a brand new 2021 open range 331BHS travel trailer. Went on my first camping trip and the rear bunkhouse slide would not slide out. Had to cancel trip early due to not being able to use bunkhouse for guests. Took trailer to a near by (1-1/2hrs away) dealer who could work on it through warranty. After 3 ... read more
Bought a brand new 2021 open range 331BHS travel trailer. Went on my first camping trip and the rear bunkhouse slide would not slide out. Had to cancel trip early due to not being able to use bunkhouse for guests. Took trailer to a near by (1-1/2hrs away) dealer who could work on it through warranty. After 3 attempts, nearly 4-1/2 months of trying to get the correct parts to fix the slide they finally get it going and while testing the slide out it happened again the slide locked up. Technicians said they need to re align it to get it going again. After re alignment they now find something else broken. Now I am taking to another dealer 8hrs way where I bought it so they can fix the issues. Very disappointed with quality of trailer, customer service was terrible. After several attempts to get them to help they finally asked for my info but by that time the parts had came in. What should of been a awesome summer of family trips turned out to be a frustrating summer of money spent on a trailer I haven’t even had at my house for more than a month since purchase.
Livability
2.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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