2017 Highland Ridge RV Open Range 3X reviews

We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion. Show less

Been a very good RV. Finishes are nice, layout is great with kids. Tows great with my 1/2 ton truck. Would be nice to have a little more storage but overall been a great trailer. Heat in the front bunkhouse is a little hard to regulate with the furnace being so close but an adjustable vent easily cures the issue. Show less

This is a run of the mill unit. Quality of finishes is sub-par at best from loose wall coverings to loose floor covering. Shades are terrible pleated horizontal crap. The kicker about this company is that when they screw up they don't make things right. We had a flat tire, no big deal put the spare on and get down the road or so you would think. They put an 8 lug spare on a six lug camper so we could not put it on. Roadside service to have the spare taken off the rim and put on the rim that would fit cost us $261. Highland Ridge refused to cover their mistake. Show less

We have problems with soft spots in our flooring, it is a structural problem we have had no leaks. Was told by the manufacturer, they have a two-year warranty. We will have to repair and replace the floor structure, and replace the vinyl. Sounds like a lot of other owners have had the same problem. We pay way too much money for Highland Ridge not to step up and fix this problem. Show less

DO NOT PURCHASE A HIGHLAND RIDGE. The first year the warranty cover a new AC and awning. After that we are on our own. Paid over $30,000 for a new camper in 2017 that is now trash. The slide out was not properly manufactured (you can see where the screws missed the mark completely). This allows water to stream in. It is now full of mold and will cost more to repair than what it’s worth. Highland Ridge does not stand behind their products. Highland Ridge will not even answer an email or phone inquiry when they know you are calling about the trash they manufacture Show less

Highland Ridge does not stand by the product it manufactures. I would not recommend buying a Highland Ridge. The slide floor has separated in my 3 year old unit and they refuse to even help with costs of repair. Customer service said no and wouldn't even talk with dealer about the issue. I am unable to move my slide in due to the issue. There is no water damage,no leaks. Just poor quality in design. 2500 to 3000 dollars to replace the floor in the slide. I had my previous RV, a different make for 15 years without flooring issues. The floor in a 3 year old unit should not separate. I bought this unit because I heard of the good quality and customer service of Highland Ridge. Well I have found out from experience that this is NOT the case. I regret my decision to purchase their product. Buyer Beware! Show less

Great home away from home! I used this often on for three years. And everything has been wonderful works great, I love the bathtub! And the outdoor kitchen! Lightweight easy to pull! You will love it! That’s your entry doors are very convenient! And lots of sleeping space for the whole family! Show less

We’ve had our Roamer 5 years,and have been full time living in it on the road for the past 2 years. Not one major problem,and the problems we did have was under warranty and taken care of expediently every time, no questions asked. We put a road Road Master on our truck and it pulls like a dream. We have a Ford F-150 4 4 with 5.4 liter engine. RV is 38 ft. Long w/3 slide outs, 2 ac units. We’re looking into trading in and yes it will be another Roamer and anyone looking to own an RV should look into them closely... you will not look any further! Show less

This review is towards the customer service at Highland Ridge. My unit has had to be repaired at the headquarters in Indiana and the service department went out of their way and went overboard in the repairing of our unit. i mentioned a few items that I knew needed repair but they found other things that could be repaired as well. Things I didn't even know about. They just did things without even telling me, just things that I am still finding that they did that was not expected. Our experience with the repair facility is what makes us looking to own another Highland Ridge product. Show less

I bought this 216RBS new in Huntsville, AL, at the time, I had researched extensively for a small but spacious trailer, especially the bathroom and shower...Im 6'3" and need some room. The bathroom was huge in this particular trailer and with two opposing slides in the living area it made the trailer seem huge inside too for its size. The quality and construction were ok, better than most I would say. 2017 was the last production year of the 100" wide body trailers, after that, Jayco bought Highland Ridge based on my research and everything got a few inches narrower. There are two gripes I have with this particular trailer, first, while the bed is a true queen, its a tight fit, wish they had added a foot or so to the length and gave me some room at the foot of the bed. The second gripe I've already fixed, the "L-Shaped Lounge" in the living room slide-out was just a really dumb idea, it was incredibly uncomfortable, the bed was useless and it just did not make sense in that small of a trailer. I removed it and replaced it with powered, heated, massage electric reclining theater seating, about $1000, but, well worth it. I also got some nice "barrel style" stools for the center island to use as a bar for eating, a much more usable design now. Overall, I'm happy with my Open Range Light 216RBS, it was constructed very much like the 5th Wheels of this vintage, I'm kind of sad that this building concept was not continued, some people actually do want a small very high quality travel trailer and they are not built like this anymore. Had Highland Ridge continued building trailers like this, with 5th wheel-like construction one can only imagine where the quality and amenities could have gone. I for one am willing to pay for quality, Im just not willing to pay for Airstream quality, their largest trailer seems small to me in comparison. Listen up RV manufacturers. Show less