Highland Ridge RV Open Range 3X reviews

As with any new item there are always bugs that require working out. We've had to replace the floor in the dining slide due to water leak the 1st year out, haven't been pleased with it since. Floor after 2.5 yrs became soft not due to water leak, dealer & Mfgr stated common problem with no solution or recommended fix. Furnace had to be replaced 2X in 4 years as well as fridge required service & replace inverter both times within 4 years. Thank goodness I purchased an extended warranty. I won't purchase another. Thor industry that owns open range is only interested in the bottom line and cares nothing about product quality, service, or customer service. I wrote a letter to the CEO/President of the company and my letter was returned unopened and rejected. Every owner has floor problem. Show less

Highland Ridge has stood behind their product, as it relates to warranty and any issues that needed factory sign off they were excellent to deal with. The dealership complimented this as well very nicely. The trailer is an excellent setup for full timers the second bathroom is probably my favorite feature, you can keep you bedroom separate and not have anyone going through it to use the washroom. Storage is good the kitchen ahs ample pot and pan storage as well as deep enough cupboards to feel actual plates in it. Show less

We bought this RV new in 2018. We liked the 3X which meant that there was an increse in the insulation. As we stay in southern Florida for 4 months in the winter and visit the eastern shores during the summer, it seemed to be a good idea. Bad idea! The foam that is used in the floors breaks down and you end up with crumbled foam under the floor covering. Very costly to repair! It is a common issue that Thor will not cover after the 1 year warranty is over. The cable operated slides hang up when pulling in the two main slides. The suspension has failed twice now. Spring hanger was only spot welded, broke off from fame. Over $800 to repair. Now an estimate to repair crumpled foam in floor, $3200. Thor replaced the entry door. Now have a 3/8" gap under the door instead of a 1/2" gap. Had to file half the plunger off in the bathroom door to get it to go into the hole in the wall plate to keep the door closed. The mattress that came with the trailer, you cannot sleep on it. Thin, cheap junk. Open the upper cabinet door in the rear of the coach, on a sunny day, you can see the red glow from the outside upper marker light. No insulation there. Too many more problems to talk about, not enough space to cover it all. Just a poorly built, well designed rig. Don't walk away from a Thor, RUN! Unfortunately, I did not learn from the experience with a priorThor RV. My prior Thor was a Super C, and it was poorly designed, poorly constructed. Ford F550 chassis was good, but the camper body was terribly cheap, poorly constructed and we should have learned better than to buy another Thor. Honest opinion. Show less

DRYER FIRE HAZARD! I bought this RV used earlier this year. I bought a washer/dryer combo to put in the designated closet. My maintenance guy and I both noticed the little stickers on the wall where it says "DRYER VENT LOCATION" but because of where my vent was located on my dryer, we couldn't use that location and had to make our own. It's a good thing we didn't use that spot--a normal person with a normal dryer would probably assume that the sticker means to drill your 4" hole in that spot and that there is venting already inside the wall...right? WRONG! Due to another issue, I had to take the wall down in my half bath which is on the back side of the laundry area. I discovered that the so-called vent inside the wall for the dryer is actually a CARDBOARD BOX taped at both ends and just sitting inside the wall taped to a stud. Now to back track a bit...I emailed Jayco back when getting ready to install the W/D combo. I asked them how to install the vent in my RV. I told them there was a sticker on the wall with that message. Their response was simply how to install a dryer with a vent. So obviously not reading my email or understanding the question. So....if someone actually just drills a hole in the wall assuming there is a dryer vent in there already----HUGE FIRE HAZARD! No where for the lint to go except into a paper box! What on earth are they thinking when they build these RVs? I really hope nobody has actually attached a dryer how to that spot.....if so---remove it. For whatever reason, this site will not allow a photo upload Show less

We made a great purchase, we’ve enjoyed every minute spent with this camper. We always get great compliments about this camper never a bad moment. I would purchase this camper again in a heartbeat. We enjoy outdoor living so we couldn’t ask for anything more except more time to travel and enjoy our camper Show less

The livability is wonderful. It is like living in an apartment but with no noisy neighbors complete with an indoor and outdoor entertainment system and a television in every room. With 5 slide outs, the roominess can be felt. A full sized, side-by-side stainless steel refrigerator freezer, a stainless steel stove, and a microwave across from the Corian countertop island is like living in a real home. The floors are solid but the reason I gave it 4 stars on quality is the naugahyde on the couch, the chairs, and the headboard of the king size bed in the master bedroom is starting to flake. Overall, it is home away from home! Show less

We’ve had our Roamer 5 years,and have been full time living in it on the road for the past 2 years. Not one major problem,and the problems we did have was under warranty and taken care of expediently every time, no questions asked. We put a road Road Master on our truck and it pulls like a dream. We have a Ford F-150 4 4 with 5.4 liter engine. RV is 38 ft. Long w/3 slide outs, 2 ac units. We’re looking into trading in and yes it will be another Roamer and anyone looking to own an RV should look into them closely... you will not look any further! Show less

I kept this RV parked in one spot For two years and loved everything about it . The size of the MBR was amazing along with the full bath. Having an additional half bath was awesome . The kitchen area had a great layout with a gorgeous island . The seating area was expansive a s allowed several combinations for seating and tables . The bunkhouse was plenty of room for my grandkids and had some neat features such as USB power ports . Easy to live in and plenty of room with huge storage spaces underneath . Show less

We just bought this 5th wheel use. Great floor plan and quality materials where used. But after using it I found the craftsmanship and quality control are really horrible. I have found many miner problems that were put together that way from the factory. One major problem is with the large dining slide out. Miss-installed which caused premature ware. Good materials but poor execution on the build. I would not have bought this if I knew all the problems. I would not look at a new one from this company, as soon as the warrantee is up all the problems show up. Show less

We bought the unit, for full time use, used for well under market value. We assumed there would be some issues. Our seller gave a great warranty and we bought a 6 year to cover any additional problems. So far we've loved living in our 5th wheel. Hot or cold weather we've been very comfortable. The issues that are common to these units (we did our research prior to purchase) have all been covered under warranty - except the previous owner had over greased the wheel bearings causing glazed pads. Understanding that a house that goes over bridges and potholes may occasionally need repairs is a prerequisite for all RV owners. Also - understanding that all manufacturers have their issues and doing due diligence should be every consumers priority before laying out their hard earned money. Our unit is spacious, well built, comfortable, easy to tow, beautiful inside and out and functional for full time living. We are traveling across the country so we're using mobile RV Technicians and they all have been the ones who handle calls about warranty and insurance. Show less