Recreation by Design Toy Hauler reviews

BEWARE OF GRAND DESIGN RV AWNINGS Grand Design installs the Solera 3000 Awning by Lippert, which is a design disaster. It can’t shed rainwater, so water pools on top until the awning collapses under its own weight. When I asked for help, I was told it’s “only meant as a sunshade” – not for rain. That’s unacceptable on a product built for outdoor use. Buyers, beware. Show less

If you're thinking about buying a Grand Design RV—don’t. I trusted this brand, and by extension, Winnebago Industries. I believed I was investing in quality, reliability, and peace of mind. Instead, my Momentum 397 has been a constant source of frustration—frame flex, upper deck separation, and a manufacturer that refuses to take real responsibility. The “repairs” they offer are nothing more than temporary patches. The problems keep coming back. I’ve tried escalating—respectfully, professionally—even CC’ing Grand Design CEO Don Clark. They didn’t help. They blocked my emails. And now, they’ve blocked me on Facebook too—because they don’t want real customers telling the truth. Saturday, I refused delivery of my camper. It’s already on its way back to Indiana. I was explicitly clear: the unit was to return spotless. Instead, it came back in worse condition than when it left. Here’s the reality: Paint: More defects than before, especially in the phylon area. Phylon: Scratched beyond belief—it was flawless before Grand Design touched it. Cleanliness: Metal drill shavings on the floor, sawdust throughout the unit (even in the rear sink), and someone stood on our mattress with shoes. TV & Mounting: The main TV was loose during transit, bouncing around and damaging the mount. Caulking: Sloppy, rushed, and careless. Missing in spots, globbed in others, smeared all over. Water Intrusion: Water in the front compartment near the batteries—clear negligence. This is appalling. I trusted Grand Design with my camper, and instead of being repaired to a higher standard, it was returned in a condition that’s flat-out insulting. If this is the level of detail on visible items, how can I trust that the actual repairs were done correctly? I’ve taken extensive photos documenting every issue and will be sending them in multiple emails. At this point, we have a serious problem. I expect a conference call Monday with every responsible party—including Don Clark and, if necessary, the CEO of Winnebago. No excuses. And to top it off, a Grand Design dealer offered me $49,000 on trade for a unit with an MSRP of $185,000. That’s how little they value their own product. This isn’t just my story—it’s happening to others too. Grand Design knows it. Winnebago knows it. But they’re not stepping in. We deserve better. Show less

I bought my Grand Design 27MAV RV excited to camp in all sorts of weather. But one shocking flaw has soured the experience – the factory-installed Solera 3000 Lippert awning. The first time it rained, water pooled on the fabric because the design doesn’t allow it to run off. Within minutes, the weight bowed the arms and destroyed the awning. When I asked for help, Grand Design told me the awning “wasn’t meant for rain” == only as a sunshade. Imagine that: a camping RV that can’t handle rain on its awning! If you’re considering Grand Design, know this upfront: you’ll either need to avoid using the awning in rain (completely impractical), or pay out-of-pocket for a sturdier replacement. Show less

We have owned one of these for 6 years and never had an issue, only 4 stars on factory warranty because never used that service. We traveled around the western states every winter and truly enjoyed living in this model. We brought our bicycles and my husband's motorcycle and were able to enjoy them many places. Show less

Like many others here, we did A LOT of research before purchasing a toy hauler. We understand that most RV's are poorly built (somehow this industry gets away with it year after year with little to no consequence) so we decided to spend the extra money and we purchased our Grand Design 21G in December 2020 based on many reviews which indicated Grand Design was better than most brands. Oooops. Nope. This is definitely NOT the case. Without listing the massive amount of problems and issues we've experienced with this overpriced piece of trash, and after over 9 trips to the dealership "service department" (LOLOL "service") and over 27 months of our trailer sitting in this "service department" while the so-called "technicians" just make things even worse, we've hired an attorney and we are pursuing a lemon law buyback. (why aren't more of you doing this???) This trailer is easily the biggest disappointment of a purchase we've ever made in our lives, and we aren't going to let them get away with it. We suggest more of you do the same. Grand Design is just as big, or in our case, an even bigger piece of junk than any of the others. Their customer service? Yeah, they put on a decent enough show at first, but when push comes to shove, they're the typical spineless dirty weasels who know they built and sold garbage. Show less

We purchased our Momentum in October, 2024 from a Lazy Days dealership in IA. We drove from AZ to IA to pick it up. When we stopped for the night on our way back, we walked into the garage and the bucket seats had fallen off the rails and damaged the sliding glass doors out to the deck. This was the fault of the dealership not doing a proper installation. We got back to AZ and have been trying to get these doors replaced since that time. It’s now almost the end of April and we still DON’T HAVE the parts!!! The coach is sitting at Camping World in Surprise, AZ in the sun - and the kicker is we pay for covered parking! We are so disgusted with Lazy Days in Council Bluffs, IA as well as the warranty department for Grand Design. Buyer beware!!!!! Show less

Originally bought the Toy Hauler to take our Polaris 4 wheeler on our trips. Given the limited RV parks that allow 4-wheelers, the garage turned into a perfect 2nd bedroom with it's own half bath and TV. Additionally, the bench and tables were a great dining area. Used the porch many times as a perfect outdoor area as well. Having the garage gave us all kinds of flexibility, from transporting our e-bikes and anything else we wanted to take, to using the garage as moving van storage. Moved our Son and Wife's belongings from SC to FL when they bought their first house. While the garage wasn't used as originally planned, it was very flexible and turned out to be the perfect second bedroom for our visiting family! The Momentum has a 40K btu furnace for winter and (3) 15K btu air conditioners for the Summer. With it's 4 season insulation, it was perfect when we went skiing in 10 degree WV or 110 degrees in AZ. Given all the appliances (18 cu ft Fridge/Freezer, gas range and oven, convection micro-oven and island sink), the 351M has all the comforts of home on wheels. Entertainment is just like home with (3) flat screen TV's and a 3 zone pioneer stereo system. Lastly, the Grand Design 351M was designed very well and built with much higher quality than most RV's. Show less

This is the third camper we have purchased for our family. We switched to Grand Design because of all the great things we have heard about them. This camper has been nothing but a nightmare. We purchased it brand new. After our first trip, the glass entry door shattered. It took about 3 months to replace it. The dealer did install a temporary door so the summer wasn't wasted. Then, the exterior ladder pulled out of sidewall, interior panels started popping off the walls, the back garage wall was not securely fastened to the side walls, and one of the bolts on the garage door broke off. It turns out it was missing multiple studs and backers. Grand Design told us to take it to the dealer for warranty repairs. That was an epic fail. The dealer did more damage to everything they touched and took multiple shortcuts. We complained and Grand Design said they would fix it. We just got the camper back and not only did they make more damage, but they also cut corners and failed to fix everything. You can see daylight through the panels by the nightstands, the entertainment cabinet is scratched, marred, and damaged. Nothing was resealed or even replaced. We reached back out to Grand Design and they told us to take it back to the dealer for warranty work. That is where we are now. Standby for updates. Show less

Rv was assembled in a hurry. Very poor and sloppy workmanship. End result is missing parts, things falling apart. Excess frame flex/failure. Wrong bolts, missing bolts, bad welds, suspension failure, bad frame design, things falling apart. Serious safety issues. To many corners were cut to make a profit and sacrifices safety. Show less

This RV checks almost all the boxes if you need a toy hauler but still camp in conventional campgrounds as it’s still under 40’. This is the trailer for you. Good kitchen storage , kitchen is cramped with more than 2 people in it at once. Limited space for eating but good couch layout for watching TV. Big master bedroom and good size shower and great half bath in the garage for the kids. Small outside storage gotta get creative but still works. This trailer has had the least amount of problems out of my previous Dutchman and Forest River trailers. Would purchase again. Show less