We bought this RV new in Utah on a Saturday while on a well planned family vacation. Unfortunately, before leaving the dealer, the underbelly was flooded by a break in the water tank fill hose. My daughter had a college visit appointment to get to in Arizona on Monday, so we took deliver damaged, knowing that...
We bought this RV new in Utah on a Saturday while on a well planned family vacation. Unfortunately, before leaving the dealer, the underbelly was flooded by a break in the water tank fill hose. My daughter had a college visit appointment to get to in Arizona on Monday, so we took deliver damaged, knowing that the dealer could not fix until Monday at best. We spent the evening and following Sunday trying to access the broken water line from below per the dealer’s technician recommendation. This was unfortunately not possible. All the while water drained out of the saturated insulation, reminding me of the permanent damage this caused. After 12 hours of that nonsense, trying to access from below, I removed the fireplace and cut a hole in the floor to replace the broken water fill hose, which was a good approach to the repair. We continued on our trip Saturday night. On Monday we lost all trailer braking power coming down a mountain pass. After a life threatening roller coaster ride and overheated truck brakes we made it to the bottom. We stressfully drove on through the valley floors without trailer brakes to get to the college appointment on time. After quite some time troubleshooting, I determined that the brakes had failed due to over greasing of the wheel bearings from the factory. The brake drum assemblies and brake pads were saturated with shiny-new red bearing grease from blown out axle seals from the over greasing hydraulic pressure. All 4 of them were ruined. I replaced all 4 brakes on my unit that day. Sigh. As the trip continued I spent another 9.5 hours thereafter working on various broken parts such as leaking shower caulking, failed pop out seals, a broken propane tank replacement, a broken toilet seat, a hole in the pop out roof from construction debris, holes in the “sealed” underbelly you could put a hand through, broken stabilizer jacks, a broken cook stove part, fallen shades (stripped screw holes), loose fridge cabinet panels, broken cabinet doors, and the list goes on and on.
I presented my issues to Outdoors RV service manager at their factory, in a comprehensive report with photographs snd receipts. They got Dexter Axle to cover the brake parts cost (around $450), and they agreed to pay for the toilet seat, propane tank, and waterline parts (around $200). The labor reimbursement was left as a “possibility” of reimbursement (would be an exception to their policy). When I received the check there was no labor reimbursement and the propane tank reimbursement was also omitted. I contacted Outdoors RV and they apologized for missing the propane tank reimbursement and said they would send it (not received as of yet, a couple months after the new purchase issues. Hopefully they will send it soon). They also informed me that they would not be able to reimburse me for fair shop labor rates for the waterline issue, or the brake replacement, as I had requested, as they would not make an exception to their policy.
I dealt with a lot of problems on a brand new and very expensive camper trailer. All I asked for labor reimbursement on was the 2 biggest and most unacceptable problems: the water line flood repair, and the brake failure. Instead, Outdoors RV only provided under $200 for all these issues… for the waterline parts and a toilet seat, as Dexter Axle paid for the brake parts, not Outdoors RV.
In the first few days of ownership I spent thousands of dollars to repair this new RV (including the tools needed to do it).
In the first few days of ownership this new RV nearly killed my entire family when the brakes gave out on a winding mountain pass.
In the first few days of ownership this new RV took up around 40 hours of my precious, rare, vacation time. And that cannot be replaced.
I owned a Keystone Springdale of similar size for 9 years prior to this, and even lived in it for an Alaska winter. I paid about 300% more for this Outdoors RV than I did for that Keystone, and yet I had more problems with the Outdoors RV in the first few days of ownership than I did in all the years of ownership with the Keystone.
Though the Outdoors RV service manager was kind and professional, I am sorely disappointed with the Outdoors RV quality control, and the “resolution” to my warranty claim. I will not likely buy another Outdoors RV in the future. I’ll buy another Keystone instead.