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Nexus 29v Viper reviews

3.7 (2 reviews)
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Liveability
3.5
Overall quality
3.5
Floorplan
4.5
Driving/towing
4.0
Factory warranty
3.0

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Voted most helpful review

Stephanie Buechler

Colorado, USA

Reviewed on January 22, 2024

RV reviewed 2023 Nexus 29v Viper view listing

5.0
We purchased our Nexus Viper 29v in January of 2023 and dealing with the dealership was a complete nightmare...won't even get into that. But fortunately Nexus STANDS BEHIND THEIR PRODUCT (what other RV company owner will freely hand out their personal cell phone number to their customers?). We contacted Nexu... read more
We purchased our Nexus Viper 29v in January of 2023 and dealing with the dealership was a complete nightmare...won't even get into that. But fortunately Nexus STANDS BEHIND THEIR PRODUCT (what other RV company owner will freely hand out their personal cell phone number to their customers?). We contacted Nexus and told them our dealership woes and they in turn referred us to a reputable dealer in New Mexico who, oh my gosh, was simply amazing! The RV manufacturers do not have any control over the RV dealerships. But if you are having issues with yours, their power lies in the fact they can send you to an amazing dealership who is willing to help you. Nexus has no tolerance for shabby dealerships...if a dealership is giving you the runaround, Nexus will bypass all that nonsense and get you to someone who WILL take care of you and deal with the bad dealership on their end. It was a haul to drive to this dealership (RAM Motors) in New Mexico but I am so very glad that we did for two reasons: 1. They were professional and stand behind their workmanship. 2. Because we had to travel 4.5 hours to get there, they respected our time. Nexus would send them the part and once it arrived, they would contact us and we would set up a repair appointment and they always got us in within a week or two. Because we were traveling so far, the dealership would fix our RV while we waited. That's right...WHILE WE WERE IN THE SHOWROOM WAITING. This dealership had to remove a slide, fix it and put it back in...while we waited...I mean...who does that? We were so very lucky. We had to go in three times to get everything fixed but made the most of it by roadtripping to all the amazing places New Mexico has to offer. For the record, the things that needed fixed were minor (we learned from our last camper that if you drive it like a bat out of hell cabinets are going to fall off walls and water leaks will happen time and time again so we drive this motor home with respect). Our microwave didn't work, our fridge was making a loud noise, the slider had some sort of dent in it and the rubber seal was coming off, water pump was acting suspicious...that was it. These are all things that were fixed promptly the first time. All said and done, we were happily rolling down the highway roadtripping by the springtime. We are so happy that we purchased a Nexus and the next time we are going to purchase it from RAM Motors in New Mexico!!
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Robert

Reviewed on October 19, 2022

RV reviewed 2022 Nexus 29v Viper view listing

2.4
Constant Tpms error warnings. Ford has not fixed. Nexus says it is ford's problem. Trim was nailed up with too much pressure on staple gun trim falling apart repeatedly. Electrical problems on motorhome hot wires routed through leaf springs shorting them out. Cheap radio stereo screen strobes when the headlig... read more
Constant Tpms error warnings. Ford has not fixed. Nexus says it is ford's problem. Trim was nailed up with too much pressure on staple gun trim falling apart repeatedly. Electrical problems on motorhome hot wires routed through leaf springs shorting them out. Cheap radio stereo screen strobes when the headlights are on. Dealer unable to get parts. This unit has been back to dealer for multiple trips and multiple days at a time. 1 month old 1500 miles and nexus left a bunch of problems for the dealer but does not supply parts yet.
Livability
2.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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