Keystone RVpage=2 Utility Trailer reviews

do not buy a keystone, they do not honor their warranty i have been dealing with a person in their customer service team for a year, and she keeps delaying the repair and did not pay my repair guy then they tell you your warranty expired i purchased from Fraserway RV, neither they or Keystone honored the warranties, i would not do business with either low quality of a work, the cupboards falling apart, the air-conditioner motor was squealing after one season, the shower floor cracked, the fridge didn't last 2 months Show less

I bought a 2023 Keystone Bullet thinking I was getting a good quality RV from a reputable brand. Unfortunately it has been nothing but a disappointment from the start. The AC failed within the first year and getting it replaced turned into a long and frustrating battle between the dealer and Keystone. No one wanted to take responsibility and it took way too much time and effort just to get something that should have been handled quickly. Then the dinette seats literally fell apart just from sitting on them. When I checked I discovered they were held together with cheap staples instead of proper screws or bolts. I ended up having to fix it myself by screwing everything back together which is not something you expect from a new RV at this price point. Now only a year and a half later all the rubber seals and junction trim around the exterior are dry cracked and falling apart. I called Keystone hoping they would at least acknowledge the problem but all I got was “Sorry it is not under warranty anymore.” That is their answer for a 1 and a half year old unit that is clearly built with poor materials and no quality control. I am now trying to sell it but it seems like a lot of people already know about Keystone’s reputation for bad quality and customer service. I wish I had read more reviews before buying. This is my first and last Keystone product. I will never recommend or buy from them again. Show less

I purchased my Keystone trailer brand new at the beginning of summer, excited to make memories camping with my family and our new baby. Unfortunately, it has been nothing but problems since day one. Something is always breaking — the solar panels, fridge, CO₂ detectors, and outlets have all failed at some point. The trailer has spent more time at the dealer getting repaired than it has with us on the road. It feels like a complete waste of money, paying for something we can’t even use. We chose to spend more on a Keystone thinking it would mean better quality, but that couldn’t be further from the truth. We’ve had to cancel multiple camping trips because of ongoing issues, and every time we take it out, I’m worried about what will break next. The worst part was the faulty fridge — I rely on it to keep breast milk cold for our baby, and I had to throw out a lot of spoiled milk because it failed during a trip. Overall, this has been a huge disappointment. I would strongly caution anyone considering a Keystone trailer to think twice — for the price, the reliability and quality are simply not there. Show less

Keystone has horrible customer service and quality is very low. I bought the RV this year and picked it up in August of 2025. The first things I noticed were loose hinges on several cabinets, microwave was not screwed in properly, paneling in the bathroom was not secured properly. I addressed this with the dealer and they fixed it. On the fourth time I used the living room slide out a piece inside of the wall came loose and ripped through the slide out seals and one of the window seals cam out. I called the dealer and they said that I had to take it back to them unless I could find a mobile RV repair company. I found 2 but both said Keystone would not cover the initial service charge because it was a convenience (even though it was an inconvenience for me). I took it to the dealer who's customer service was horrible. They said that it would take keystone up to 72 hrs. to approve the warranty work after it was looked at by the dealer (which was done the next day). After getting the work approved by Keystone I explained to the dealer that it had and was going to cost me money because now I needed the RV the next week and without it I would have to get a hotel. He gave me a number to call the manufacturer and they would possibly reimburse me for my hotel and inconvenience. I called Keystone and spoke with a rep which informed me that hotel costs are not covered and did not even apologize for the issues I was having or my inconvenience. My opinion is that RV's in general are cheaply built but you should not have issues right after you buy it and if you do then they should bend over backwards to make it right and the customer happy. Show less

This company and all its products are the pits. They do not stand behind their shoddy built Campers. I have learned a hard lesson. Stay away from Keystone. I PURCHASED IT IN 2022 AND JUST AMOTH AGO DISCOVERED A LEAK THAT THE TECHNICIANS AND INSURANCE ADJUSTORS SAID THAT OT WAS A MANUFACTORER DEFECT. GUESS WHAT THE WARRANTY JUST RAN OUT. VUT THE DAMAGE WAS CLEARLY A LONG TERM PROBLEM. COSTING ME 12000 DOLLARS. Show less

I bought a colt bullet 171rkct 2018 camper new from A&S rv in Midland michigan now out of business . Bad roof leak, walls soaked, floor soft, they sied it was from a spoiler that was added to the roof... It was In the shop the first year of ownership whyal I made payment's...... The nightmare gets worse from thair...... My advice to anyone is to get a private INSPECTION from a licensed inspector BEFORE signing ANYTHING if the dealership has a problem with this WALK NO RUN AWAY......... Show less

Very nice r v.Very good layoutsHad little problems.Hadn't repaired straight away at camping world all in all been living in it now. Full-time for 4 months would give it my recommendations.👌🏻👌🏻👌🏻 nice rv purchased it new from camping World Show less

Faulty ac and heating, bathroom is too small to move in, no oven, cooker could be less slanted to give more prep room. The space between queen bed and dinette is wasted could have been storage there.tv is in bad location. Could have a nice skylight in main room. Didn't come with ladder outside. Show less

Very soft floor after warranty runs out like 2-3years never purchase other keystone again get word out there will do nothing about it told dealership about it said that normally big money for cheap floor plan probably cost $4000 to$6000 fix Show less

Bought New 2024 Keystone Passport 268bh in 2024, so far we had a good experience. My biggest challenge is size of the bathroom and shower floor feels low quality. We have gone on 6 trips about 4k miles. Had to adjust a few items, but everything works great. Like our Furion appliances, a/c. No leaks, we been a in heavy rain all works as it should Show less