Grand Designpage=2page=2 Toy Hauler 5th Wheel reviews

Nordic Fridge broke in first 5 days. Trim all over coming loose. Outside of bedroom slide separating from top piece. Gaps between slide mechanism and wall letting light in. Will clealrly let bugs and rodents in. Tv not mounted level. Washer Dryer unit door already sagging and bent. Wood valances uneven and need tightened. Trim above toy hauler door and seem tape all ripped and jagged. Ball that goes to hidden section behind TV rolled away during the drive home. Walls around base of garage are already starting to stain from... standard garage use. I have not even loaded a side by side yet. Edges of framless windows has peeling tint. Counter in bathroom not solid surface, thats where you needed it. Show less

The whole experience from purchasing it custom made from the dealer to Grand Design customer service is beyond horrible! It is literally not well made no responses to warranty work! Still have no hot water as the component caught fire 7 months ago and they will not send us a new one, pot lights falling off not working. When it was made they punctured water lines so had a flood still waiting for parts after 1 1/2 years so basically paid $170,000 for a live in trailer that is not liveable. Will be advising everyone not to purchase an RV from Grand Design as you might as well burn your retirement away! Tried several times to get this resolved with them but no reply so BEWARE!! Show less

I did research before I bought this and it was one of the top of the line very well-made travel trailers. I bought this travel trailer during the aftermath of Covid when everything was on backorder, etc. and apparently they have been making these with junk inside them. Both of my furry on air conditioners did not work as they should. One of them had the Freon run out so I replaced both of them with a Coleman Mach. The refrigerator microwave and most everything is Furrion and made in China. My microwave is having issues and my refrigerator since I bought it has an issue with the compressor and it makes a very loud rattling noise every time it tries to cool off. Now that could’ve been just installation of said item, but everything seems to be quickly made with cheap equipment. They would not even reimburse me for replacing my air conditioners because I didn’t take it in to have that looked at when I had already had them checking on the AC why it wasn’t reading the temperature on multiple visits. So in addition to this no longer being a reliable brand, their warranty is crap also. Stay away from this brand. Show less

We had a 42 foot Alpine, and traded it in on this one, as we planned to travel more and the ease of smaller unit appealed to us. We are retirees, and hoped this would be our 6th and final RV. What a mistake!!! Nothing but problems from the start. First trip (end of September) my feet froze while doing Dishes....the wind was very noticeable under the sink and cabinets. The dealer said the furnace needed a fresh air intake from inside the trailer.... but, the wind was coming in when we were NOT using the furnace! They fixed with spray foaming all the "holes". The sliding door in the bedroom continued to come off the rails every time we moved. There was a freezer tray missing, and the fridge made a God awful noise every time it kicked in! We were told all these noises were normal, yet, never experienced in the 5 other Brand new units we owned! Also, the flimsy little plastic bar that was to hold the fridge doors closed, just bent, and allowed the door to open several times. They offered to "sell" us a latch (are you kidding me!?) We finally fixed it ourselves with a latch used to babyproof cupboard doors!Although equipped with a solar panel, the hot water on demand makes it difficult to boon dock as you use a half tank of water for it to get warm depleting water supply, and filling tanks! There was a screw under the lino in the bedroom, that we fortunately caught soon enough that a hole was not created. Although our vehicles receive radio reception - the indoor radio does not receive anything! Our next trip was to Southern USA in February. We had been on the road for over a week, but it was when we got to California that it was warm enough to just have the screen door open. That s when we noticed the door was falling apart. It was progressively getting more and more difficult to close, and at times it took two of us to actually close it! The bottom corner of the door was cracked, peeling was being hid behind the plate of the screen door. Long story short it took THREE (3) doors before they finally got it right.....and it still is giving us grief. Doesn't close properly. The table had to be replaced because it started cracking.....obviously they stained it prior to it being properly dried. Grand Design finally, in good faith, gave us an additional 6 months warranty - but as this was granted in October, it would run out before we actually got to use the trailer again, so really, was it in good faith? Not! I know there are law suits regarding the frames of some of the models....although our unit isn't listed in the law suit yet, I'm sure it is the problem with the door not closing properly. In any case, I know it wont be our last RV, but will steer very clear of Grand Design, and really any dealership that sells them as our experience with the dealer was about as good as with the manufacturer. Good luck! Show less

Save your money and buy a different brand, I understand things fall apart while your towing your camper, but for them to use 1/8” staples to attaché trim moldings and self taping screws to hold in the fuse box that completely fell apart while towing is a joke. We are now dealing with roof leaks and dry rot, woke up to a puddles of water in the bedroom, called an RV repair guy and he went up on the roof and there are bubbles everywhere, the roof is separating from the membrane, by the way the roof was serviced by the dealer 5 months ago, and they said its all good, now certain spots your foot will go through if you stepped hard enough! Should have bought the Jayco, the $8K difference is well worth it! We’ll see what’s next! But what a lemon. And no customer service department will not do a damn thing. Show less

This camper is three years old! The bedroom window frame is falling in, it isn't covered by the warranty, the refrigerator died over the weekend, this is the second refrigerator in this rig. They did replace the bathroom faucet for customer service reasons. I am so disappointed with this company. This is my second Grand Design, I upgraded from a 2017 Reflection because of the quality. This one is pure crap and I am so disappointed. I spent a lot on this and every weekend I wonder what next? Show less

After having a great 9 years with my grand design reflection I made the mistake of trading it in on a new solitude. They are allowing lippert to put sub par equipment in their RV's. The tankless water heater(Furrion) had to be replaced at 6 months, I have been without a fridge(12 volt furrion) for 2 months. Dealerships don't even want to mess with them, Lippert is holding them up for getting parts now that I finally got it in . Also having problems with the tank valves which I never had in 9 years with the reflection. I bought a $147,000. lemon, never again. Grand design has went downhill and is no longer deserving of their previous reputation Show less

BEWARE OF GRAND DESIGN RV AWNINGS Grand Design installs the Solera 3000 Awning by Lippert, which is a design disaster. It can’t shed rainwater, so water pools on top until the awning collapses under its own weight. When I asked for help, I was told it’s “only meant as a sunshade” – not for rain. That’s unacceptable on a product built for outdoor use. Buyers, beware. Show less

If you're thinking about buying a Grand Design RV—don’t. I trusted this brand, and by extension, Winnebago Industries. I believed I was investing in quality, reliability, and peace of mind. Instead, my Momentum 397 has been a constant source of frustration—frame flex, upper deck separation, and a manufacturer that refuses to take real responsibility. The “repairs” they offer are nothing more than temporary patches. The problems keep coming back. I’ve tried escalating—respectfully, professionally—even CC’ing Grand Design CEO Don Clark. They didn’t help. They blocked my emails. And now, they’ve blocked me on Facebook too—because they don’t want real customers telling the truth. Saturday, I refused delivery of my camper. It’s already on its way back to Indiana. I was explicitly clear: the unit was to return spotless. Instead, it came back in worse condition than when it left. Here’s the reality: Paint: More defects than before, especially in the phylon area. Phylon: Scratched beyond belief—it was flawless before Grand Design touched it. Cleanliness: Metal drill shavings on the floor, sawdust throughout the unit (even in the rear sink), and someone stood on our mattress with shoes. TV & Mounting: The main TV was loose during transit, bouncing around and damaging the mount. Caulking: Sloppy, rushed, and careless. Missing in spots, globbed in others, smeared all over. Water Intrusion: Water in the front compartment near the batteries—clear negligence. This is appalling. I trusted Grand Design with my camper, and instead of being repaired to a higher standard, it was returned in a condition that’s flat-out insulting. If this is the level of detail on visible items, how can I trust that the actual repairs were done correctly? I’ve taken extensive photos documenting every issue and will be sending them in multiple emails. At this point, we have a serious problem. I expect a conference call Monday with every responsible party—including Don Clark and, if necessary, the CEO of Winnebago. No excuses. And to top it off, a Grand Design dealer offered me $49,000 on trade for a unit with an MSRP of $185,000. That’s how little they value their own product. This isn’t just my story—it’s happening to others too. Grand Design knows it. Winnebago knows it. But they’re not stepping in. We deserve better. Show less

Overall have been very disappointed with the quality of our Reflection 303 RLS. We have had drawers fly out when we are driving, the refrigerator doors open on numerous occasions, the shower wheels brake and the worst is our sofa couch. You cannot sleep on it without a wedge. I was very fortunate to find Otis Bedding that was able to make me a wedge where my family can now sleep comfortably. I highly recommend reaching out to them if you have this travel trailer. Show less