Dutchmen Astoria reviews

We like the trailer overall, but on the first trip out the gas hot water heater did not function properly and almost caught the trailer on fire. Also, the Auto Leveling system did not function properly and even after about an hour on the phone with the Technician still would not properly level the trailer. Had to use manual features. We will keep the trailer, but only if the dealer makes good on these issues. Towing was very easy, even in high winds.

It looked nicer than others that were on the dealer lot. It certainly wasn’t cheap. But the problems we have had over the past 6 months ( the first 6 months of ownership) have made us hate this company. The shower pan drain was installed off center causing a major leak into the underbelly and the inside walls of the bathroom. The oven was forced into place by the assembly team and the vents were crushed causing the over to catch fire and burn the countertops. The bathroom sink plumbing was glued together and tied in straight so a major leak occurred and the entire pipe system had to be reworked and replaced. The trim on the ceiling was not stapled/nailed correctly and popped off repeatedly. The outside fiberglass finish cracked and discolored after the first week. The company would not stand behind any of their warranties. I have spoken with other Astoria owners and apparently this brand has deteriorated so severely after Covid, that it’s not worth it to buy them. This model is a piece of trash. I am dreading what is coming since it’s only 6 months old and has had these horrific problems.

Buyers Beware !!! We bought our trailer new and were disappointed with the poor dealer prep when we showed up for ‘their’ scheduled pick up day/time. Once everything was repaired, we enjoyed our first camp trip. Our second trip out was canceled however. We always have tires inspected and checked for correct air pressure before heading out. This trip, with less than 200 miles on the trailer and tires, we had a back dual axle tire blow out less than seven miles after air and tire check. There was no road hazard, nail/spike or visible reason for the blow out, just poor quality tires! We had roadside assistance replace the tire with the spare and headed back to Commercial Tire and bought and replaced all five tires. We took pictures and the tire back to the dealer and they submitted a warranty claim. KEYSTONE DOES NOT WARRANT THEIR TIRES!!!

Buyer beware. I have not thing but trouble and no help from Dutchmen but take it back to dealer. Slide out is installed wrong for what dealer says. Gay tank leaking. Under belly falls down from all the water. Awning arm broke. Sink leaking water. Counter lights not working. Dutchmen could do better and take care of customer better. Really love this Fifth wheel. Just wish all was fixed or could get a new one with no issues. Dealership don’t care to call back or help in any way they got paid when they sold it. So only one camping trip all year with all the money I spent on a fifth wheel would go with different brand like Forest river had one before and they took care of me very well.

We have absolutely loved living in this 5th wheel for the last year. It has plenty of space for the two of us. More storage than we can use. The most important part of beginning this lifestyle was to have a layout that felt like home and this Astoria delivers.

Has a lot of space, which was our main focus in looking for a travel trailer. Other than that, all it does is fall apart. In 6 <2 hr trips: Tire wont hold pressure Trim falling off AC barely works Door latch fell apart Kitchen leaks Slide out is out of alignment Slide out outer seals are shot Drawers wont stay shut After the first contact, our dealer became useless. Called Dutchmen/Keystone and they wont do anything but help schedule an appointment at the same dealer... $30,000 mistake

Buyer beware! The Dutchmen Astoria 3553mbp is a piece of junk. I wish I had bought some other brand. The refrigerator doesn’t get below 40. The black tank doesn’t drain. One of the recliners has already broken. Bathroom cabinet door fell off because the screw holes were stripped. Living room a/c can’t keep up during the day. No a/c to the bunk room. I have only been in it 3 weeks.

Love the Floorplan and finishes with the exception of the cabinets. From day one they were falling off! Mounted with 1/2 inch screws?!!! Spending the say today replacing screws. Also fenders are cracking because of overtightening at the factory.

We thought we had found the perfect 5th wheel, great floor plan, beautiful interior, all the features we could imagine and then some... then we took it out on our first trip. We began having numerous issues from the first day... much of the interior wood trim fell off, refrigerator quit, water heater worked on and off randomly so I started off retirement researching problems and doing repairs. Then 2 days ago the water heater shorted out and started a fire! Fortunately I was here when it started and grabbed the fire extinguisher, pulled the pin and pushed the button... NOTHING!!! I frantically began tearing apart the buffet to get to where I could reach the flames and somehow managed to beat the flames out with a piece of wood I tore off the buffet. Through it all the breaker never kicked out and the smoke alarms never went off! Had I not been here we would have lost our brand new RV, pets and all... had it happened in the middle of the night I am certain my wife and I would have perished along with them. After clearing out the smoke I called Dutchman to make a warranty claim and let them know I was heading to the ER for issues with smoke inhalation... if it was my company, I would have at least called a customer that our defect could have killed to check on them and assure I would get to the bottom of all the safety issues and correct them, Obviously Dutchman doesn't feel the same. I don't know what it will take yet to get it repaired and don't know if we will ever feel safe in it again!

I purchased my brand new trailer on May 22, 2020. Seven weeks later, the entire slide mechanism malfunctioned. I had it at two dealers before I was told I needed to have it taken to the factory for repair. One dealer said they could fix it but the factory wouldn't pay them as it was more cost effective to tow it 1250 miles one way to the nearest Keystone factory. Further, it was three weeks before it was determined it was a factory repair, then to schedule the repair (originally I was told November) I had to wait almost two months before their earliest appointment, which is now September 21, 2020. The factory scheduler told me it was an eight hour job, that's one day, but she could not guarantee the trailer be completed that week and back on the road to me. In fact, I have reservations for a campground on October 7 and was told they "might" not have it back to me by then because they have to give the shipper five days to pick it up and a dealer has to check the repair before it can be delivered to me. That's confidence...they replace the slide mechanism and they think there's a chance it malfunctions on the drive home. Meanwhile, I have been dealing with their so called customer service in Indiana that cannot tell me why this one day job takes almost three months. I have offered to deliver the trailer myself to speed up the process but their offer to compensate me is the cost of diesel, nothing else. So here I sit, surfing the internet, finding more articles about how Thor Industries, Keystone, and Dutchmen has the worst quality control and kicks out the worst products. I wish I found those articles before I bought (in my defense, one was written after I purchased). https://campersmarts.com/rv-brands-to-avoid-and-why The other thing I am learning is that Keystone/Dutchmen customer service is also the worst in the industry. There have been many complaints that they don't call you back, they take a long time to resolve your issue, and overall it's just not a pleasant experience. I have tried to reach out to a level higher than the customer service but those people are well trained to protect the GM's and CEO's of the company. DON'T BUY FROM THOR INDUSTRIES! That's my advise.