Crossroads Sunset Trail reviews

I wrote a review in 2019 when I published the RV. Other than a few minor issues all went well for the first year. Sadly at that point an undiagnosed water leak completely rotted out the floor next to the pantry and bathroom. Keystone accepted that it was a manufactured fault and replaced aced my trailer with a brand new model… Show less

We bought this unit on April 2022. It needed repair even before we possessed it. We had issues with graphics, slideout, door, leveling pad, table brackets, leaks under sink, Stains on upholstery. New trailer. When we finally got out, more problems showed up. When repaired, Got out again and more issues with door, outside kitchen bracket failed, Now awning needs work. All the expensive add on warranties are not applicable. Terrible quality. We used it three times in 5 months and hate it. The convenient floor plan is irreverent now. Service is non stop. Show less

Build quality is TERRIBLE! screws through window flashing, bent and damaged appliances. Scratches and dings since day 1. And water leaks everywhere.. first ot was the kitchen sink, then the bathroom sink then the toilet valve and today I found that my water heater has been leaking long enough to cause mold. Terrible terrible terrible. Thoroughly irritated. Show less

After several trailers we were in the market for a 1/2 ton, couples trailer. Got all the way down to just two units. Cougar 22mls or Crossroads 253rb. ad to have a king bed, good bathroom/shower and the outdoor kitchen was the deciding edge over the Cougar. Very happy with the quality of our unit. No issues of any kind with 5 trips under our belt. By far the best couples unit we have seen anywhere. Upgrades we did. Dometic 320 potty, upgraded door window with shade, Fantastic fan and cover to replace the 4" fart fan, electronic door lock set Show less

Me and my wife got this camper and nothing but troubles from day one . This camper has leaked from day one they cut the skylight hole over the shower to big the day it was made and then just filled it with caulking leaked first trip out . We though we had a great one before this and now wish never looked at cross road we are now replacing floors . Hope no one buyes one of these . Show less

Just returned from a two week trip. Screen door will not latch. Trim fell off the couch. Front panel fell off the furnace. Refrigerator door coming loose. Ceiling above the bunk coming down. Rear window opens going down the road, latch doesn’t work. Roof vent leaks. Have to put towels on the floor when raining. Then new we hooked up water and had six leaks in the plumbing. Just a total piece of junk. Will be traded in ASAP. Show less

This was our first RV. We loved it because of the couple friendly layout. The living area and kitchen were spacious and comfortable. Huge windows on both sides to allow for great views and cross breeze to keep cool inside. The bathroom was large enough to move around in with a good size shower. The bed room was tight with a king size bed. We thought about putting a queen mattress in it. There was plenty of closet space with the 2 separat hanging closests and the full sized closet in the bedroom. Tons of under the bed storage. We loved the outdoor kitchen. Small, but had the basics (fridge and grill). There was so much storage in this unit inside and in the pass through. Indoor fridge and pantry were unavailble when the slide was closed, which most of the time was not an issue, but did present a problem evey now and then (usually because I forgot something). Has a huge electric awnining that covered pretty mush the entire side, great solid steps, loved the gray interior and white exterior. My husband loved the power stabilizers and tongue jack. Electric fireplace worked well to keep the inside warm enough during cool nights (40 degrees outside). Our rig was unfortunately totaled in an accident. But I will say that not a single drawer opend and not a single dish broke even though the RV was hit in the side! So kudos the those. Had one issue with the cable that brings the slide in and out breaking on a trip, but we were able to push the slide back in and still enjoy our trip. Had a new cable installed when we got back home and now more issues. RV was the tight space around the bed, but could be made better with a queen mattress instead of the king it came with. We absolutely loved this RV. I am so sad that it was destroyed in an accident. Show less

We bought this unit from a couple 2 years ago the only problem so far is the antenna stop working. I would rather have a living room unit instead of the bunkhouse unit other than that we have enjoyed our unit Show less

Bought our 2019 sunset trail in may same year and have had nothing but trouble since then! The place we bought from (Western RV Country) has not taken responsibility for anything since we signed the papers, Worst experience for a first time trailer owner. After the first weekend camping trip we had to replace the brake hub assembly as our was in pieces. All the window vents were cracked where the screws were put in. The DVD player doesn’t work at all. The blinds in the trailer are made of wood and do not turn open or closed properly. The table legs that they fixed before we bought it pulled out and the table cannot go back up. The outside water hookup “just stopped working”. The floor is lifting has obvious water damage but they won’t cover it under warranty because they said it was our fault for not caulking a certain area every 6 months. The area they claim the water is coming in from is bone dry with no water damage visible. How does something that costs so much break apart so easily with no warranty coverage?!?! Never would I recommend Western RV Country or the Sunset Trail model to anyone. Show less

After a few years away from camping, we bought a new travel trailer and we love what we found. Great floor plan, and no issues so far ( have gone camping at least 5 times so far, one was a week long trip). Putting out that much money, we made sure we through our camper thoroughly more than once, especially the day of pick up. The dealer actually told us to make sure we have a couple hours set aside the day we were going to pick the camper up. When we picked up the camper, someone other than the floor sales person walked us through every detail of the camper , as well as the mechanics. The day we first looked at the camper, as well as the day of pick up, we checked and tested everything with power...The lights, the awning, the TV, the stereo system , the fridge , freezer, slide out, we checked doors, cabinets, windows, even the blinds. My husband watched as they hooked up the camper to our Suburban. Some details do not need an experienced camper or mechanic for. Do not let anyone rush you or tell you that you cannot check the power. If you have less experience with a camper, bring someone who does , or do online research. It is your money. We were able to have things taken care of before we even made a deposit when we first looked at it because we asked for power hook up to check things out. Depending on the level, sometimes our bathroom door doesn't shut tight, but when we make sure it is properly level, we have no issues. We regret having a king size bed because the normally small closets on the side are way to small and difficult to reach. This camper has an amazing pantry closet right when you walk in, so we use the second closet by the bathroom to store our clothes. There is a lot of storage, and we love the layout with the recliners instead of the couch ( we would not have normally chosen the recliners, but we purchased a model from the lot that had it and we actually love it). I love that the recliners face the TV and not on the side. We love that the kitchen area is not right when we walk into camper. There is no counter peninsula , and that makes the camper space so much more spacious. We are very happy with our purchase. Show less