Cougar Rvpage=2 Utility Trailer reviews

For over a year, we have planned to purchase this model, and finally made the decision to purchase one from a private owner in TN. It was a older couple, that didn't do much to keep it in good condition, so I am playing catch up with things like updates to the In-Command equipment. We still love t he floor layout, one of the reasons we wanted this model was the layout of the 2 lounge fold out chairs, that line right in front of a 50" TV, very similar to our layout at home. All the fancy tech I don't need, but it is sure is nice to the Auto Level is very useful. We have yet to figure out the Solar Charging system but will eventually. Overall, still an awesome setup for a couple or small family for camping. We Love it! Show less

I did write a previous review and am adding on to it as we have heard back from Keystone. Although it is a great floor plan, we have had bad luck with this trailer due to manufacturing defects. A minor defect is that they put a seam in the gutter right over the front door so that when it rains, water drips over the door. We've had it fixed a couple of times, but there is no permanent fix because you have to keep filling it with something to fill the gap. That is minor. We live with it. The MAJOR issue is the slideouts. We have had nothing but trouble with them, and I know this is a common issue with slideouts. But we found out that they were using some sort of hollow glides that crush over time. We have only had this trailer for 5 years, but have had trouble with the slideouts the entire time. Keystone just sent me an email stating that they won't even consider helping with this as it is past their one year warranty (we purchased a separate warranty and they won't cover it either). They say it is due to maintenance issues and normal wear and tear. We keep our trailer in a shop, we maintain it as the manual states and there are only 2 of us, so not a lot of wear and tear. Their email was rude and states that the matter is closed and they won't even respond to any more emails about it. Such poor customer service. The estimate we got for the repairs is $7,500! Don't buy a Keystone.....I tried to upload the video of what the slideouts do, but it won't let me for some reason? Show less